"This is my fourth order I’ve placed with this company. I’ve loved all the items I’ve ordered! Most were gifts and everyone loved them! Their shipping is fast. That is ALWAYS a plus!!"
"Product exactly as described, good price, arrived fast. Happy."
"We ordered wagon wheels as a Christmas gift and they were delivered on time and in great condition!"
"The order seemed fine but I haven't received the item. The tracking had a lot to be desired. While they gave me a link to track I didn't receive an number to track the item."
"Very pleased with products and service, and quality."
"Easy pay process and delivery. Very happy with this website, recommended very highly."
"Everything went well and I appreciate the speed at which the order was shipped. I don't have an opinion other than that because the product is in transit. Hopefully it will show up as advertised and with no shipping damage. I really like Kotola's array and quality of products."
"I am a first time customer and I ordered the Elf saucer sled as a gift for my nephew for Christmas! Excited to get it soon!!:) "
"Easy to use, competitive pricing and items delivered on time. First time I bought from them and I will again"
"Ordered a gift for my husband and you sent it in the packaged of what was in the box. It was a gift for my husband. So when the box arrived he could see what it was. Well there goes that surprise. Loved the item but not how you delivered in same container for everyone to know what it was."
"I ordered the solar lighthouse. Received my order in a timely manner. The biggest problem was that I ordered a solar lighthouse and received a mechanic's creeper. And the creeper was delivered to the wrong address. The labeling and invoice on the package indicated it was the solar lighthouse, but it obviously was not. I contacted CS at Kotula's and they forwarded me to the Returns/Exchange department. The representative (very helpful) told me that obviously there was a packaging error, so as a result they would send the lighthouse via 2nd Day Air. I spoke to him on a Friday, so he indicated what I needed to do to return the creeper, and that the lighthouse would go out on Monday, 12/11, and I should have it by end of day on 12/13. I had not received it by around 7:30 PM EST on 12/13, so I called Kotulas. The rep that I spoke to indicated Fed Ex did not pick it up from the packaging dept til the 13th, and that I would have it on Friday the 15th, which I did. And this time it was delivered to the right address, and I received it in the morning. At this moment, I am very pleased with the lighthouse. We are charging up the solar battery. Would give the reps in both Customer Service and Returns/Exchanges a 5 out of 5 rating. But the packaging dept I would give a minus rating, or 0 out of 5, if that is a possible rating. "
"I received the order when expected, and the quality of the product is excellent. I will order again."
"I happy enough my friend wants one"
"When my package arrived by Fed X, it was not secured in any way. The item was in the original box was not taped at either end so when the item was handed to us by the driver our item fell out of the box on the ground. I don't know if this was a Fed X problem or shipping at your end. My item does not appear to be damaged, but I will not know until the person receiving the item tries to mount it on the wall. "
"Purchased a 48 inch Snow Pusher and received it quickly. Love the product, works great. "