"I just had a situation where a label that was submitted to the mail was canceled and could not use the tracking number. I sent a chat message back to them and was surprised that not only did they explain what happened with the first label, they gave me real-time status of where my package was in the system. Anytime I have questions, they are very quick to respond. When many businesses today are just doing "enough" to appease a customer, they go above and beyond to help. Thank you, Kratom! "
"I love their products. Amazing"
"Kraken Kratom customer service is awesome and their products are even better! Definitely a repeat customer. "
"These guys are the best. I made a mistake in ordering, not noticing until after the order was placed. Within the hour I received a reply and was promptly credited on my mistaken order. Great product quality and consistency, fast order delivery and great customer service.
Five stars all the way!"
"I always like my red strains of powder and try to find the most dependable and user friendly order system for online shopping and found Bali to be the mainstay but I could only get OG instead of Red with the Kraken Kratom which is ok by me since they are always top notch in the OG Department That's for Oh, Gosh lol I was very happy every order for reliability and speed"
"I just received my 1st order from Kraken Kratom (Gold Reserve Extract). Product is excellent, arrived fast with excellent customer service. I highly recommend!10078"
"My experience with Kraken Kratom has been excellent. Professional and great customer service. Product is #1."
"I have been a constant repeat customer with Kraken Kratom for about 4 1/2 years. Their products are superior and their prices are fair! I've had a couple small issues that their customer service addressed and solved quickly, while being polite and attentive. This is a company that I recommend all the time! "
"I’ve been ordering from kraken for awhile now and always the best, top shelf kratom extracts!! A couple times I had an issue with an order and emailed the customer service. They got back to me the same day, and very helpful customer services! I recommend Krakenkratom for there products, same day shipping, and when ya need it, there customer service is the very best!!"
"Good quality product and always timely shipments. "
"Amazing customer service from their team and they have the products to match it. Fantastic all around"
"great product quality. fast shipping. they appreciate repeat business. "
"Amazing products, prices, and customer service"
"Kraken is my top choice when purchasing kratom. They have the highest quality products at the most affordable price. I had an issue with shipping due to USPS making an error. They got back to me quickly and were helpful in solving the issue at hand. I will never purchase my kratom anywhere else!"
"I am highly impressed by the quality of the product, and very helpful customer service!!"