"Had a issue with my order not being placed and got charged twice. Contacted them and within minutes and had the issue resolved very professionally. Love the products and love the Fantastic customer service."
"I’ve been using kratom for approximately 10 years now and ever since I found Kraken I only order from them. They have the highest quality and most consistent product, I’m never worried about getting a bad batch, or one where the desired effects are different from order to order. They always ship quickly so I know when I actually am going to receive my order. Lastly, customer service is great, if you have any issue at all they are very quick to resolve it. Stick with Kraken Kratom if you want the “Best” all around!"
"they have some of the best kratom i have ever had highly recommend"
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"They have the highest quality products, lab tested, good variety and great customer service. Enough said. I recommend kraken to everyone looking for the best products out there!"
"good customer service. they respond fast and explain the situation well. their extracts may be expensive but they have a wide variety of low priced high quality powdered kratom strains. i love the zelle payment method. its fast and even has a discount when you use it! i have purchased their products multiple times."
"This company has great customer service, responsive staff, high quality products, and a well fleshed out website. Would recommend! "
"Amazing customer service. Top quality product. Fast communication And shipping. Kraken is the only site i use for my kratom tea I completely trust them. At an unbeatable price!!"
"Ez transaction.. Fast shipping.. Discount when paying via Zelle .. I had a typo in my pymnt & It was corrected very quickly so there wasn’t any delays in shipping. The customer service is awesome!!"
"I had a great customer service experience and received a great product from them!"
"I have been doing business with Kraken for 5 months. Their customer service is as stellar as the quality of their products. I haven't even considered to try another kratom vendor. I've referred a couple friends and they feel the same way."
"I ordered some Kratom a week ago and the post office was taking a long time for me to receive my package as i need it for pain. Well when the tracker said it was being returned do to invalid address, they sent me another order next day. Thank you Kraken Kratom."
"I have been using their products for a while and I LOVE the quality, time to get product and great timely customer service! I have used another company before and their quality was not as great as Kranken Kratom. A++++++"
"The customer service team responded to my email regarding a payment inquiry literally within minutes. The rep answered all my questions and walked me through the process. Even though I forgot to include my order number, they easily assisted me, AND my order even arrived an entire day before expected. I’ve dealt with a handful of online sites over the past year and Kraken, so far, has been the overall best in customer service and satisfaction."
"Great product, shipping and price !"