"I discovered Kraken about 6 months ago, and have been ordering regularly from them ever since. Kratom is an integral part of my pain management, and Kraken is simply the best company I've dealt with over the 5 years I've been saddled with this condition. Every transaction has gone through like clockwork, and I couldn't be more pleased with the product. I would recommend Kraken to anyone."
"Best Quality Kratom on the Internet and I have tried MANY reputable places. "
"I tried meang da white from Kraken Kratom. I am happy with the product. I will be ordering again."
"Wow! Reading these reviews kinda scares me, however, I have not had a single bad experience with Kraken and will continue to use them as my go to kratom vendor. The website is extremely easy to use, the payments are easy to make (no overseas billing companies or anything weird), and the free shipping is prompt and, uh, FREE! They answer my questions quickly and accurately. IMO, Kraken has earned its stars!"
"I'm very skeptical about ordering anything outside of Amazon, however, Kraken Kratom put my mind at ease. Even with a snafu with USPS, they made good on it and sent me another order free of charge! Great, quick and professional. Product is packaged well and is good quality. Thanks Kraken, for turning me into a loyal customer!"
"FST is really worth the money! Wish it were cheaper though! "
" To start out I will river view the store in their excellent quality service because I am new to using Kratom Kraken Kratom was recommended to me by a friend and I have to say it was the best recommendation I received the product arrived in a timely fashion exactly has ordered
Packaged fresh product was visible the smell was exactly as I was expected when I open the package the portion was generous and the product lift up to exactly what the claims of the red Wien packaged fresh product was visible the smell was exactly as I was expected when I open the package the portion was generous and the product lift up to exactly what I expected from Red Vein Borneo Kratom
The most impressive part was that although I had tons of information from the Internet on what strain was the best to use for my severe chronic pain due to a major motor vehicle accident that caused me to sustain multiple fractures and a mangled right knee replacement that the bone damage is too complicated at this time to have surgery to repair
Their customer service aided me as well in making the best choice has a new user to suggesting RVB Has my best choice
As I said before the product couldn't have been better as if I had actually gone to where it had been harvested and obtained it it was so fresh and I have never not needed pain medication in over 10 years and that in itself was miracle
Also with Kraken Kratom their customer service is on paralleled to any industry in this world I have never had such a personalized response to questions that would seem inane to most people but they answer them probably in with the same person following my order ticket down to the last question
I commend them for their patience because my questions ranged daily from dosages to I read this on the net is this the right way to mix it in my customer service representative also help me with the financial transaction with kindness and upfront honesty that type of open honesty from any company is a rarity in today's world and Kraken resolved it and help me take measures with my sissy company to prevent further incidences but none of this slowed my order down it arrive exactly has promised if anyone wants a quality product they have a wide range of selections of powdered leaves capsules and other Products which judging from the number of radians I have seen and testimonials are at least four star or above they will be my go to vendor for the rest of my life and being opiate free I owe them my life I have actually been able to spend time with my animals and enjoy it anxiously awaiting my next order many kudos to this company thank you Wendy "
"Great prices, exceptional customer service, quick replies to questions and concerns, high quality products, free shipping, awesome customer rewards... Love them! Would recommend to anyone!"
"I couldn't be happier with my choice of company while looking for Kratom. Great product, great customer service, and very fast delivery.
I have nothing but great things to say about Kramen Kratom!"
"Great company. I have been purchasing with them since 2016. GREAT customer service. I will always be a loyal customer."
"Megan went the distance to totally EXCEED my expectations - her response to my request to expedite was totally UNEXPECTED and AMAZING! She's quick, responsive and really knows how to make a customer look no further for a vendor - I'm a very satisfied customer and will definitely share my experience with others! Krakin - you guys are the real deal! Thanks for the GREAT QUALITY product and experiences with your team - I've had great service - every time! "
"Kraken Kratom, along with their West Coast neighbor Phytoextractum, well they're both probably the busiest, most used kratom vendors operating on the web. Their prices are very affordable, they ship fast and most of the time their quality is good. "
"I've only been ordering from Kraken Kratom for a little under 3 months but am really impressed thus far with a few caveats. This review may be amended if my experience with them changes.
I'd grade the overall looks of the site as average but ease of use gets high marks. Prices are consistent with other sites selling the same products but it does offer a few nice bonuses. If you sign up as I did you receive a weekly newsletter which can keep you up to date with new merchandise and specials as well as receiving coupons which offer some really great deals!
Quality of product is really good with a special nod to their "gold standard" Kratom. Merchandise is fresh and comes in easily identifiable packets containing the strains name on the outside of the pouches.
They send quick notifications of invoice number, day the shipment goes out and tracking number so you may follow your purchase anywhere on it's route. You can also choose who you wish your carrier to be and they even offer free shipping.
My one customer service experience with them was a net positive. I ordered several items to be overnighted. Two of the items were small ticket but the third item was one of the most expensive they carry. When my package arrived the higher cost item was not in it. The invoice itself indicated it was enclosed (con) which alarmed me and I contacted them immediately.
Their service rep had no explanation for why the invoice indicated the item had been sent but assured me that the item was only out of stock and would be sent to me as soon as their next shipment arrived. He did not have an exact date for that (sometime next week..con) He was proffecional, friendly and understanding which lessened my stress at having not received the item on time but it was troubling that he didn't have an exact date for arrival. However, he did keep me updated and sent the item out the same day it arrived in their warehouse. When I opened my package, to my surprise, they had doubled the amount of the product I had ordered at no charge to me as recompense for it having been out of stock (pro).
Additional cons: Upon seeing a few other reviews it seems as though late merchandise may be a problem for them. Unfortunately, though this is an issue I have seen with most vendors who sell organic products. I'm not sure any other companies could do much better.
Their sample packets aren't really much of a good deal. They charge the same price for all of the samples and each sample is sold separately. So while you may pay less for the sample, it's counterpart may actually be cheaper. A 13 dollar item may cost you only 10 bucks but when you factor in the amount you are getting (1 gram per sample vs 5 non-sample) the time it takes to deliver and shipping costs you'd make out much better in simply paying a few dollars more to get a lot more product.
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"I'm sorry you went through that, but honestly it is Fed Ex who f*cked up. I had the same issue with USPS for 2 day shipping. Kraken did their part because I tracked the package. They sent it out on time and it left the post office from Portland, but somewhere in route it stayed in limbo for 3 extra days! Kraken reps were tracking and calling USPS too! They were very responsive to my inquiries. They were just as frustrated as I was. So they we're willing to ship a new order plus samples. But my package arrived right when I was going to file a claim with USPS. They still sent me samples. I am very pleased with the quality Kratom they have!! Good stuff! I already have reward points and coupons for my next order! Woo Hoo!!"
"I have been a customer for over a year with this company. Had one problem in that time. They accidently send a different strain then I ordered. I let them know and the overnighted the correct strain at no cost to me. Free shipping plus a free 112g bag for their mistake... Wish they made mistakes more often. I'm writing this review because of this experience but the reason I've stayed with them for so long is they have the best prices I've found and their products are really good. Worth checking out for yourself."