"Shady people. I got burned by Kraken Kratom on my third purchase, after 2 nice orders. I paid them $23 to ship overnight, they promised I'd definitely get it the next day. I didn't. I contacted Kraken; they refused to call FedEx to see why my package wasn't moving. Finally, 2 days later, the package finally arrived in my area. I thought, 'ok, I finally get my so-called next day order'. (These were weekdays, mind you). But then the Tracking showed an "exception". I called FedEx again (because Kraken still refused to help me) and - guess what - Kraken had just requested that FedEx "Return to Sender" -- when it finally gets within 10 miles of me. Pretty shifty and I don't know why they pulled this stunt. And Kraken still has my money, $73. But I'll just have my bank force the money back out of them. Don't learn the hard way like I did about these people."
A rep from Kraken Kratom, krakenkratom1, has responded:
“We were very unfortunately unable to make this customer happy. Each order placed by this individual was accompanied by many, many support tickets. Most of them unnecessary, many of them very rude and finally before terminating our relationship with the customer, demeaning in nature.
While we strive to provide the best support possible to all, we simply cannot accommodate nor tolerate threats and name calling directed at Kraken staff. Just as we take excellent care of our customers, we also do the same for our own employees. We are simply unwilling to put up with the abuse from this particular customer which happened time and time again. After doing our best to make things right, we were forced to finally refund them in full and then recall their package in transit which was delayed due to a problem with FedEx and simply out of our hands.
We have asked that this abusive individual shop elsewhere which allows us more time and quality effort to be focused on yourself and our other valued customers. We appreciate you checking our reviews and please feel free to get in touch with us if you have any concerns or comments. Thanks from Kraken!”