"Absolute scammers. As soon as you order they send you a text mesage instructing you to lie about delivery condition.
"As the time of delivery you mut mark BOX IS DAMAGED. Don't worry your driver won't get in trouble."
Delivery took 8 weeks longer than they said on the site and the table they sent was not even close to as pictured. They have no inventory and just dropship everything so they have zero quality control. Multiple pieces were missing and the instructions were barely half a page of broken english.
When I went to return the product, they didn't respond for over a week as I kept following up they finally responded, didn't understand my request, tried to tell me I bought the wrong product, and then denied my return request. I had no other option but to go to small claims court and simultaneously open a credit card dispute for this large purchase that they won't fix.
Check the youtube video I am uploading called LA Furniture Store www. lafurniturestore .com is a scam - I show exact messages, emails, and pictures of the poor quality product.
BUYERS STAY AWAY from this business!"
"The staff is very friendly and helpful I love my furniture I will definitely be back thank you again "
"BUYER BEWARE! DO NOT DO BUSINESS WITH LA FURNITURE STORE! I purchased a bed from them that was missing pieces and could not assemble the bed completely. After numerous calls and e-mails asking them for spare parts they are now ignoring me! They do not care! Poor customer service - I do not recommend! Do business with people who will appreciate your business instead!"
"If I could rate 0 stars, I would. Customer service is beyond unacceptable, delivery is not reliable, unresponsive to questions or even requests for updates. We ordered a lot of furniture from them at once, never thought this is what we will get as customer service. Lesson learned, and never again! If they keep going like this they will likely run out of business. "
"I went to buy Vigfurniture Modrest Lewis Mid-Century Modern Bed. It was on line on sale for 25% off plus free shipping! What I got was not as advertised. It allowed me to make the purchase online without a problem. I got a bill for shipping since the bed was $567 and under 1k which was not listed in the special they stated I had to pay a delivery fee of 300.00 or buy an addition 400 more of furniture. If I paid the $300.00 they would leave the furniture in my yard! I was VERY upset and dissatisfied. I could have purchased the bed with free shipping for under $800 from multiple sites with FREE SHIPPING AS ADVERTISED. This was more then what I could purchase it from Wayfair and they were not the cheapest. I would not recommend them as CLEARLY this has happened before because they told me. They have not rectified this (any reputable company would have done so on the first time). They did not try to make it right. They were only interested in getting more money from me. P.S. I have not received my money back yet. I am EXTREMELY dissatisfied and frankly think this is intentional. "
"I was a bit skeptical ordering from New York but Lynda the Agent that took my order explained when my order will arrive and what happens in case anything goes wrong (which was my concern). Glad everything came out just like she said. Will recommend, Just understand how long it takes for arrival and the type of delivery you choose. Love my Picasso Chest!"
"I ordered a red and black sectional 4084 from lafurniture sometimes around March 2017. They had sent swatches for the following types of leather: "bonded ", "Italian", "genuine", "top grain italian". I chose genuine leather.
In order for the sectional to fit my place, I had to remove a piece. I specifically instructed that the piece with the pull down tray and cup holder should NOT be removed. It will preclude the need to fit a side table into my relatively small living room.
All the communications and orders were done via email.
The sectional arrived July 14th and it was immediately obvious that the item delivered is NOT what I ordered.
The pull down tray with cup holder was not included.
Also, the leather used on 3 of the pieces is not genuine leather. It was a combination of cheaper "Italian" leather and some other leather that was not on the swatches mailed to me.
Lastly, I could not fit the pieces together because the coupling mechanism is faulty.
I immediately contacted Lynda, the sales rep. She was responsive but said the leather could not have been mixed up. As regards the pull down tray with cup holder, she asked Oleg of VIG who she cc'ed to respond. He never did. For the next 3 months it was a game of hide and seek.
I contacted Better Business Bureau to file a complaint but lafurniture did not respond. After numerous calls, I got Desi de la Garza on the phone who tried to lecture me on leathers. I pointed out to him that the leather on the sectional is not the genuine leather on the swatches and sent him pictures with the swatch leather side by side with the other 2 leathers used on the sectional but he refused to accept that the company made a mistake. As regards the pull down tray with cup holder, he said "I have reviewed your emails and complaints and have determined that you did not order the piece with the cup holder". He then went on to quote an email that has absolutely no bearing to the order to support his "determination". He made no mention of the mails exchanged regarding the order including one where the picture of the piece to be removed was marked with an "X". He was not interested in solving the problem, or maybe he lacks the capacity.
I was left with no option than to file a complaint with the courts which I have done. We have a court date and we'll see how this shakes out.
This review is to let the public know my experience.
This business is NOT accredited by the Better Business Bureau so BEWARE."
"It would barely come as a surprise to anyone following early trends of 2017 that natural design Milano 200 tv stand are currently a hit among homeowners and designers alike. Wood is the undoubted leader of this pack with modern homes embracing the warmth and organic elegance of the material at its beautiful best"
"We came in , and met Tony- he was arrogant and on top his choice of clothing was just awful when your arm pits need clinical help - I was so discusted- he was so unpleasant to deal with - this store has no idea what's going on
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"I have ordered a bed along with night stands at la furniture and bed arrived with tear on one end and missing parts. I opened claim in August and they never processed my claim and when I call customer service they never transfer the call to right person. They never sent me a replacement and been calling them for last 5 months.
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"They are a complete ripoff company. For one their furniture will most likely come broken. (If you do a little research on google you will see the reviews.) They will never fix the problem of give you refund or anything. They are scammers and I am sure not far off from being out of buisiness. Please do your research and take it from me stay away."
"Such a poor customer service. I am from Canada.. I am trying to close my order for last 1 year but still not closed... they damaged few furniture and promised me to ship the damaged furniture later but no luck... called them 100 times but they are saying you have to prove the order.. we do not have any record which is unacceptable as they should have the record of open purchase orders...even after sending all the documents and receipts they just keep on delaying it and still no answer.. they owe me about 1000 dollars and my next step is probably a legal complaint as I am not seeing any other options."
"paid half down for a sofa for our non-profit animal rescue office. Was told it would take weeks to get, and when we were not contacted for months, tried calling over and over again. no one would answer, and this went on for months. We asked for a refund after finally talking to a person, they said NO, but we could pay them the other half and get our merchandise. HOW CRAZY WOULD THAT BE.
Nice to steal from a non-profit. BUYER BEWARE. I cant give them negative stars, so 1 star review it is"
"Bought two good looking contemporary chat sets both came with roundtables with glass tops.The Wicker collapsed beneath the glass identically on both sets. The glass is intact and it is as if the florida sun got magnified and sucked the synthetic wicker into a concave broken result. I sent the pictures and the description of the defects and the response was curt , and acusing me is if I damaged both tables in the same exact fashion while never breaking the glass tops. These tables are barely 7 months old and should be under the one year manufacturer's warranty. Yet they have denied replacing these which means they do not support the products they sell. Beware of this online merchant. BTW each set over $1,300. "
"I was looking for a bed room set, with my budget. LA Furniture has best prices & the sales girl Nayri was very good & help full. She understood what we need.
Big thank you to Nayri."