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Product & services pricing
4.19/5
Chance of future purchase:
4.22/5
Shipping & packaging:
3.91/5
Customer service:
3.59/5
Return/Replacement policy:
4.21/5

Verified
5/5

2014-12-31

"Have been ordering most of my supplies from LA Police Gear. Bought several of the LA flashlights for gifts to family members after getting two for my wife and I. Great bargain for the cost."

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lkj
Verified
1/5

2014-12-13

"if you order online from them MAKE SURE they have the items in stock. DO NOT believe their "expected" backorder time.
I've been burned by them more than once (shame on me) when they say "6-7 days" until it's in stock and a month later the entire order is still delayed...
"

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Rep reply posted 2014-12-15
A rep from LA Police Gear, LAPoliceGear, has responded:

“Hello,

Thank you for your review, and I'm very sorry for your trouble with some backorders with us. I pulled up the order you referenced in your review, 2397670, and it looks you ordered on 11/23 and we shipped it promptly on 11/24. I apologize if any other orders you've placed have been delayed and for the ETA posted on our website not being accurate. The estimate is calculated based on the average time it has taken the manufacturer to get us the product in the past, but unfortunately that is not always accurate for when they get it to us going forward. We provide as up-to-date information as possible though, and 9 times out of 10 that estimate rings true.

If there is anything I can help with or if you have any questions, please let me know!

Thanks,

Ryan Batenhorst
Operations Manager
www.LAPoliceGear.com”


Verified
5/5

2014-12-02

"Very good customer service. I spoke to Amanda and any time I have a problem she helps me out; not to say that I always have problems but if and when I do (were only human and computers and ran by us) she is always there to help me! Thank you!"

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Verified
5/5

2014-10-25

"WOW, What can I say LA Police Gear exceeded my expectations X2. I needed a pair of pants by Monday for training I call expressed my concerns and with no questions asked I had the pants the next day, no extra charge nothing. To me this says a lot! Exceptional Customer Service!!!! Thank you!!! "

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Verified
5/5

2014-10-20

"This order was a doozey. I have(had) and event on the 25th of October 2014. Placed the order on Sept 11th. All the items where on backorder, some up to 44 days. I constantly talked to their CS rep, Amanda. She no only kept me up to date but gave me correct and honest answers. She waited with me the entire time and even upgraded everything to 3 day shipping to have it by the 25th of Oct. Talk about cutting it damn close.
Though their site/order status system is slow and feels inactive sometimes; behind the scenes it was getting done and on time. Took me a little bit to understand how their web system worked. All in all, the service is awesome and worth it by far.
"

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Verified
1/5

2014-09-09

"Very disappointed with my latest order from this company. I added a pair of boots to my cart, along with approximately $80 worth of merchandise, then checked out. The website indicated the boots were in stock and ready to ship. Two days later I receive a back order notice for the boots I paid for. Typical bait and switch technique from what I thought was a trusted company. I have placed many orders from them in the past however this will be my last. "

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Verified
5/5

2014-07-17

"Great stuff. Great company. I will order from them again and again. Sometimes things are on backorder and that sucks but ....."

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Verified
5/5

2014-07-15

"Excellent selection of items on sale/closeout. Regular priced items are average price. Shipping on in stock items is excellent. "Real time" invetory notification when shopping. There is always some kind of promotion going on."

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Verified
5/5

2014-07-14

"I think it's one of the best sites on the internet!"

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Verified
5/5

2014-07-11

"21 inch aluminum ASP a nice upgrade from my old 16 inch steel baton. I just came back from a business trip to the filthy and crime ridden city of Johannesburg South Africa and made sure this was checked in my luggage for the trip. Very light to carry with added piece of mind when you can't be armed. "

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Verified
5/5

2014-07-11

"ordered 2 wicking t-shirts. They fit well and are of good quality even though the description called them 'irregular'. "

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Verified
5/5

2014-07-11

"LA Police Gear has always had best prices, merchandise and service whether it comes to ordering or returning. I've dealt with Ryan Batenhorst the Operations Manager when I had questions or concerns and the guy is just awesome reference customer relations!




"

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Verified
5/5

2014-07-11

"LA Police gear is always the first website I go to when I need gear, keep up the great job!!"

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Verified
5/5

2014-07-11

"Very good carrier. Im 6'3" 225 pounds. muscular build. Carrier was great for my size. Probably not good for anyone shorter than 6 feet or with a small torso. Wore it for 40 horus with plates and was way more comfortable than protech's carrier. Velcro is very strong and overall quality seems like its going to last a long time. I highly recommend this carrier. "

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Verified
5/5

2014-07-11

"Excellent experience and very likely to do business with them again in the future. "

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