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Product & services pricing
4.24/5
Chance of future purchase:
4.27/5
Shipping & packaging:
3.97/5
Customer service:
3.67/5
Return/Replacement policy:
4.27/5

Verified
5/5

2013-02-26

"LA Police Gear has always been very good with the few orders that I have had. Ordering was very simple and I received my orderd product very very fast. I have never had any problems with LA Police Gear and they have great pricing.
Thank You,
William Bailey
"

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Verified
5/5

2013-02-26

"The quality and price of merchandise has been good to excellent. Shipping has been quick and without incident. I've been pleased with LA Police Gear and will do business with them again."

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Verified
5/5

2013-02-26

"I always get great deals and excellent service from LA Police gear. The web site is easy to negotiate, and the selection is awesome. The Bates boots are everything as advertised, fit right and comfortable from day one."

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Verified
4/5

2013-02-26

"The order came correct with no complaints about the contents of the package, but I had to check the contents of the package because of poor packaging. There was only a single strip of tape used to hold the medium-sized box closed, and it failed. Thus, the box had one flap open when I found it on my doorstep. I hope that LA Police Gear will use more tape in the future to ensure good service."

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Verified
1/5

2013-02-25

"Original order of pants were TOO small NO where near true to size (34 waist fit my 30 waist son tightly) and they said that is the norm and is not a defect. NO where on web does it say they run REALLY Small. Then they made me pay for return shipping and reorder (which were needed for an Eagle Scout Ceremony 2 weeks ago and still no word on where they are). CRAPPY service. I will not recommend them to any one in my law enforcement dept."

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Verified
5/5

2013-02-25

"Order arrived in good shape and, as always, was as advertised."

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Verified
5/5

2013-02-25

"Overall a good experience but with the amount i spent it should have been free shipping!!"

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Verified
5/5

2013-02-25

"Great product...great price."

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Verified
1/5

2013-02-25

"I have made a few purchases from LA Police Gear, after being referred by a friend. My first order was on Christmas using a 15% coupon. I ordered a pair of boots which were on closeout. The boots did not fit and were returned (I Paid postage back of ($13 on a $29 pair of boots.) I failed to recive a credit notice and chatted online with someone from the company. I learned that from the $29.00 pair of boots I was charged a 15% "Restocking Fee," as "the boots were on clearance and we cant sell them!" What really struck is that I was charged the 15% fee for the "original price," not sale price.

I spoke to someone on the phone at LA Police Gear as the terms stated "MAY," charge between 5 and 15%. No go, even though I explained I had an order pending for $150 of stuff and had ordered recently another $100 of stuff.

I also paid for expited (3 day I think) shipping if memory serves, order placed 12/25, processed 12/28, I think it was received on January 4th or 8th! Another waste of money!

Long of short, I will NEVER buy a "closeout" or "Clearance" item from this company again. No sense in risking paying for the item. After all $13.95 in shipping and a restocking and other fees of $15 was the price of the boots! Most likely I will NEVER purchase and item from LA Police Gear again period, this is not a way to do business.

UPDATE: 02/26/2013; an email was recieved indicting a credit was being applied back to my charge card. It wsa nice to see that this wasa refunded back; however, it is too bad one must post a public comment to get the matter rectified. After all, 2 customer service agents sted fast that I would not get a refund. Once again thank you for crediting back my money.
"

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Rep reply posted 2013-02-26
A rep from LA Police Gear, LAPoliceGear, has responded:

“Thanks for your review, and I am very sorry for the trouble with your order. I reviewed your order and conversations with our Customer Service team, and I apologize that it was not explained very well. I went ahead and refunded you for the restocking fee we had originally charged because of this inconvenience. If you have any questions or if you need anything else, please let us know! Thank you.”


Verified
5/5

2013-02-25

"Great company, great experience. You can't beat the price of the bail out bag both sizes! Thanks again LA Police Gear!"

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Verified
5/5

2013-02-25

"The fact is this; Over the past several years i've been purchasing my gear from several other large companies until i discovered LA Police Gear. This place has a great selection, reasonable shipping rates (Could be lower) special sale items, and the pricing often is usually comparable or less than the larger companies.
Thank You LA Police Gear. - Michael B. Saari
"

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Verified
5/5

2013-02-25

"Items I was looking for were at a good price and shipping was very quick. Very satisfied and will purchase from LA Poice Gear in the future."

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Verified
5/5

2013-02-25

"I have ordered from LAPG before and have never had a problem. They are quick to ship, offer a great product line and reasonable prices that are at or below their competitors. Overall I am very happy with their service."

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Verified
5/5

2013-02-25

"Great product. Arrived on time. Customer service was excellent."

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Verified
5/5

2013-02-25

"I was totally happy with the ordering process and the received product! The merchandise was exactly what I wanted. Thanks!"

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