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Product & services pricing
4.24/5
Chance of future purchase:
4.27/5
Shipping & packaging:
3.97/5
Customer service:
3.67/5
Return/Replacement policy:
4.27/5

Verified
5/5

2013-02-25

"My first experience with buying a product from LA Police Gear. The price point was great, and the product (5.11 Taclite Pro pants) was in stock and shipped out very quickly. The product arrived in great shape, and was just as ordered. The fit and quality of the pants appears to be very good, even though I haven't really had an opportunity to wear them yet here in Michigan.

From the standpoint of an "initial impression," I am inclined to order again from LA Police Gear and would recommend to my friends and colleagues.
"

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Verified
5/5

2013-02-25

"It was easy timely and fast. i enjoy the ease of ordering and the daily advertisements."

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Verified
1/5

2013-02-25

"I ordered two pair of Vertx pants, at $44.95 each, and saw a promotion on the website stating a Vertx cap would be sent with any purchase over $75. When the purchase was ordered, the computer generated an entry for promotional item. When I received my package, there was no promo cap. I contacted your company and was advised that the computer added the cap by mistake and that my order did not qualify for a promo. I then sent a link to the page with the promo advertised on it. I was then told that your company did not have anymore of those caps, but would send me a 5.11 cap if I wanted one. I agreed, and asked for a certain one. I was advised that the one I requested was not a promo item, and they would send a different one. When it arrived, it was a 2012 5.11 cap, rather than a 2013, although the packing slip stated 2013 promo cap. Needless to say, I was less than impressed with the customer service, and the lack of desire to make a wrong right for a customer, even when the mistake was on the part of your company. "

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Rep reply posted 2013-02-26
A rep from LA Police Gear, LAPoliceGear, has responded:

“Thanks for your review and I apologize for the issue with the promotional item on your recent order. There was a minor website error which has been corrected. Because of this inconvenience, I went ahead and refunded you for the shipping charge on that order. Please let us know if you have any questions or if you need anything else! Thank you.”


Verified
5/5

2013-02-25

"My order was placed on line. It was delivered quickly and was exactly what I ordered. I have always had great service from LA Police Gear."

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Verified
5/5

2013-02-25

"Even better quality than I expected. Very well built."

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Verified
5/5

2013-02-25

"Great pants, better price! "

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Verified
5/5

2013-02-25

"Everytime I place an order with LA Police Gear it came quickly and with no errors. The quality of the products is always excellent. I will order again."

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Verified
5/5

2013-02-22

"Very Prompt in placing My Order and Shipping. And kept Me updated on order Progress. Actually ordered wrong size, so had to Return Jacket. Have never seen such a fast Return Processed so Quickly. Had it shipped back on Tuesday, My return was received and processed on Thursday. My Account Credited Back. Was Amazed at such a Smooth Return. Have since reorder Correct Size. Have Mentioned La Police Gear to All My Friends Thanks. Justin "

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Verified
2/5

2013-02-22

"The shirts seem to be fine. I wore the pants one time & they snagged on a concrete/stucco wall during training & frayed (snagged)so I'm not to happy with them. They do not seem to be quality pants. Also by the time you pay shipping charges i could have ordered & received either proppers or 511."

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Verified
5/5

2013-02-21

"you guys did a great job on getting me my pants i ordered from your site in a hurry!I recommend LAPG to everyone i know thank you guys again.

,
fred
"

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Verified
4/5

2013-02-21

"GREAT SERVICE OVERALL...SLOW ON BACK ORDERS"

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Verified
5/5

2013-02-21

"Extremely fast turn around and delivery. When one of the items I ordered was backordered, LAPG was fast and clear in communication and kept me informed. That is a huge plus in my book. Then when the item came in, LAPG rushed it out to me. It was refreshing to have this type of personal care from ANY company, but this level of service is why I have ordered and will keep ordering from LA Police Gear. Thanks guys for everything!

Richard in Greeley, Colorado
"

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Verified
5/5

2013-02-21

"Order process was very smooth and quick. Order arrived earlier than expected. Website is easy to navigate and find what I am looking for. Website is now saved in my favorites and I am sure to make future purchases."

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Verified
5/5

2013-02-21

"Usually better prices and more free offers than other similar retailers."

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Verified
5/5

2013-02-21

"Accurate....Honest...fast shipper!"

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