"la police gear is great place to buy good items
"
"At first I thought I had found a new company to deal with based of the reviews and positive feedback from those that I know. Then things went south and I started to get the run around by their CSRs. Finally after dealing with the issues for almost a week I was forced to give an ultimatium that my order ships or I cancel it. Finally on day 5 I recieved a call saying that my order was going to ship and the shipping was going to be upgraded.
I was going to place another order untill I was contacted about my ship to and my billing adress did not match and would be cancelled. Never been an issue with any other company including their direct competitors. After contacting them about the order I was given a song and dance about the reasons it was flagged. Nothing special just a clothing order. So that steamed me a tad bit. So I decided to use my trusted suppliers and for other items that I was going to order from them but placed with another company. Guess what it was processed and shipped before LA got my order processed and is on the truck for delivery today.
Their CSRs were awful and to be honest the money saved and the bs I had to deal with I highly doubt that I will ever order from them again. To be honest I am still waiting on responses to my complaints. The only positive thing was that after they sat on my order for five days was that they upgraded the shipping to three day at their expense.
Do to my expieriance with them over one order it cost them a six hundred dollar order that was placed with a competitor and probably will cost them any future buisness. Well if the complaints are not adressed it will cost them a customer as well as referrals because of the way they treated my order and me I can not give a positive recommendation to people that I know. I also have lost confidence in them myself. If my employers want to do buisness with them that is their choice but my money will not be spent their it will be spent at the companies I have done buisness with over the years. Yes they are a few bucks cheaper but they are not worth the hassles of having to keep going back to check the status and follow up on my order just to be given excuses that did not add up.
They might be better as a supplier for an agency po but they stink as far as individuals first orders for several hundred dollars. So you would think that they would have been more eager to fix the issues from the get go instead of dodging the issues and complaints. I just wanted straight forward awnsers not a bunch of excuses and diversion and being told that they usually don't deal with individuals but agencies. Where I was told about them by multiple individuals. So it just does not add up in my book when it says on there own webpage individuals and agency sales. But the reality is that the main CSR I dealt with did not act like they could care about my buisness. So why should I spend money at a company that acts like they do not want the buisness? So my money will not be spent there. It will be spent at better companies that want repeat buisness and have better customer service. Live and learn and take my buisness to companies that care about customer satisfaction.
Or spend my money at the locally owned and operated buisnesses that have the same stuff with less hassles and good customer service. If LA wants future buisness from me they need to get on the ball and make it worth my while to put up with the poor service that I recieved from them. When their suppliers are much more professional about their customer service and customer retention.
I also found it odd that a few of the brands they carry do not have them listed as authorized dealers. I wonder why and how that is that they imply they are authorized dealers but they are not listed as such or did they lose their dealership status over customer service issues? "
"Was great. Ordered via mail and everything was handled in a very quick, timely manner"
"Multiple orders in last few months. Took care of me everytime. From price (closeouts), to quick delivery, to freebies, thanks!"
"Pretty good. The invoice said I was supposed to get a free gift with this order. I didn't get it. "
"Fast shipping and a great product. I WILL buy from them again."
"Great company. Always get great service and great deals!"
"LA Police Gear is a great company to order from, their prices are cheap and the shipping is fast. I ordered several items at once and one of the items I knew was back-ordered but they shipped all the things they had on hand at once and then shipped the back-ordered item on it's own and didn't charge any extra. They also emailed me with tracking info as soon as the items were shipped out. I've ordered through these guys before and I'll do it again."
"LA Police Gear has become my 'go to' supplier for most all of my needs. My orders are always accurate and fairly priced. The shipping takes a day or two more, but I don't think that I've ever once paid for shipping, so it's hard to complain. I highly recommend them. "
"Great prices and product selection. I will be a returning customer. Thanks!"
"Very satisfied with shipping, billing, and product quality. I bought a pair of boots and they included a prepaid return shipping label in case the boots didn't fit. Although I didnt have to us it, great perk!"
"I've placed numerous orders with LA Police Gear over the years and have never been dissatisfied. I'm a big fan of 5.11 clothing and have received unbelievable deals in the Closeout section. "
"Great buy thank you+++++++++++++++++++++++++++++++"
"My order was handled quickly and accurately. There were 2 backorders that shipped a few days after the original order. One of the items was defective so i called customer service and they e-mailed me a prepaid return label. I took the defective item with the return label to the "UPS STORE" and they shipped it back to LA Police Gear, no hassles. The replacement arrived several days later. Very satisfied. "
"Been deployed off and on for the past thirty years, LA Police Gear hands downs exceeds all standards."