"Don't buy no clothing from this site they charging you high prices for cheap and poorly made clothing,they copying images from other sites and making the clothes with cheap material i want my money back lorgal you're very unprofessional robbing ppl there hard earn money,the authority need to shut this company down,i could scream fuss I'm vex."
"I ordered a two piece outfit from LORAGAL in May this year and the outfit was very small, I sent an email on the 23/06/23 to LORAGAL explaining that I was happy for an exchange of a bigger size they responded immediately explaining that I could keep the original item then receive the size that I wanted at half price. I emailed back stating that, that would not make any sense, emails were going back and forth until I sent back the outfit with all the details they asked me to complete. I have been sending emails upon emails to find out what has happened to my outfit or for a refund and no reply. I know that the item had reached the destination because I tracked it to Staten Island NY.
"
"I ordered the Lace Corset Layered Tulle slit prom dress in pink. I paid the full price, I get the dress, it’s a different color pink from the pink dress I ordered! The dress was like I sloppy version of the dress in the picture! The dress was made horrible. I contact loragal to get a refund, they give me the runaround and then I have to pay for shipping which is as much as the $50 I paid for the dress. Don’t order from this website, you will be so disappointed and you will be unable to receive a refund! What a waste, I will never order from this website again! Very poor customer service!!"
"Very unprofessional.. I tried tracking my packages but I was unable to. Never received my items, I tried contacting customer service but I could only email them and it took them days to respond. Horrible customer service and I still haven't received my refund I will never order from this site again."
"Shipping took entirely too long. I ordered something in May it did not arrive until June. Then when it arrived I requested a return. I received so much back and forth about a simple return and they didn't even provide the return address. I'm sending an email to support multiple times requesting a shipping address. The service is poor never ordering from them again. The denim jumpsuit looked nothing like the picture. I mean nothing. "
"Where do I start? First, I received my order in 2 separate deliveries. When I inquired about the missing dress, the Customer Service representative basically called me a liar and stated all merchandise was in one package when I clear sent a photo of the dress and it saying awaiting shipment. Secondly, I told them the shoes I purchased was too big. They responded by requesting photo of the shoes and barcodes of the package the items were mailed in. I sent everything asked of. Afterwards, they responded by saying since you did not receive your second package, do you mind waiting to return the shoes to see if you like the dress or not so you want have to return twice. I agreed and a couple days later, I received the wrong colored dress. I had planned for the burgundy dress yet they sent the correct dress but in bright orange. But to mention the fabric is poor quality and very translucent and thin. I went back to the same email thread as before and made note of this being wrong and never received a response. I then went back to the website, went to contact us, and started another complaint email thread and then I received a response of an offer to give a gift card of $17, mind you for the shoes and dress it totaled $71 (rounded). Such a scam. That's not even 25% of what I paid. Then they still have not given the return address. They are trying to negotiate a scam to give me back $17 for my lost of $71. Totally disappointing and unfair. They are in the business of ripping people off. I have several communications with them and I'm beginning to regret my purchase. Thank God I didn't purchase all the item I originally had in my cart, which I was going back to purchases once I receive this first order to make sure it wasn't a scam, but as you can see it was and I feel stupid for not going with my first mind and only making 1 solid cheap purchase to make sure yet I spent over $100. I'm highly disappointed and will definitely spread the word as much as I can. I will be contacting the news, radio stations, and social media platforms. This is ridiculous. THEY'RE FRAUD SO NOT PURCHASE!!!"
"Unless you look for it on their site, they don’t tell you it’ll take almost 30 days to get your stuff. Some items are of very poor quality and they are very shady when it comes to returns and exchanges. DO NOT BUY FROM THEM. "
"They had me wait a month and a half for one item then randomly told me thier going to refund it I responded and said I don’t want A refund I’ve waited this entire time, they responded and said okay so what is your dicision I said I obviously want my order they responded and said it would be shipped by April 18th I ordered it early February, I said okay! In the morning they sent me a confirmation for a refund AGAIN so I waited that whole time for NOTHING I only bought ONE ITEM do not waste your time this store is terrible. "
"Bought a dress for $60, nothing like the picture, thin and cheap material, when reached out to thin they offered me a $15 gift card, I insisted for my money and they keep sending me bullsh**t emails, it is extremely frustrating being I had a red carpet event I was settled on the dress and now I have to find another dress in so little time. This place needs to be reported for scanning ppl and I went off the fake reviews thinking it was legit."
"I wasn't satisfied with a dress and they tried to talk ne out of a refund. It's been 2 weeks since I returned the dress and I haven't receive an answer from them or my refund. I had my bank reverse the funds.
Do not order from this site!"
"The quality of the material used is very cheap and the return process is a horrible experience. Had to return a $50 item and was offered $14 for a refund or would have to pay for return shipping. Returning item but the process to return is unprofessional and frustrating. Contacting customer service takes a long time to get a response as they only do it through email and it takes a day or more. Also, they are not quick to give you the information. You actually need to make return. Still waiting to see if I get my full refund! because of return process, I would not order from this company again! And would highly recommend that others do not order if you think you may need to return."
"I ordered two dresses. They were looking good in pictures but I was disappointed at what I got for the price I paid. Material was cheaply made,very thing and see through
Design looks good,perfect size but very bad fabric. Too expensive for the fabric quality, return policy is also bad. I am
never ordering there anymore"
"Order was placed on December 20th 2021 order number LD94298 . I have reached out twice for a tracking and an update. This is a gift and I need as soon as possible. At this time I have not received any information tracking etc. This is my first purchase and most likely my last. Orders are too long to receive and 0 communication from the company. I am beginning to think this is a fraudulent company. I shop online alot and this has deterred me from this site. It's January 21 and still nothing. Very unprofessional."
"I am reporting this company I never received a tracking number,now they done took my money.but no tracking number"
"I email them four times to return my 2 dresses. They blocked me so I wouldn't send another email. I just wanted my money back. Do not order from them unless you know you really want the item. Adrienne Dagin "