"This order was VERY late in being filled, so much so that I was going to be out of town when it was finally scheduled to be delivered by FEDEX on Oct. 12. Even though L'Occitane refused to have FEDEX hold the delivery until my return, they did agree to have the merchandise delivered to the address where I was planning to be. I had to hand-carry it back, but at least I received the merchandise. "
"Items arrived quickly and exactly what I needed. Very pleased with website."
"I didn't get the free samples I picked out with my order. I have ordered a boat load of stuff from L'Occitane and this disappoints me. They should also have a loyalty program for those of us who spend a lot of money on line and in the stores!"
"Please offer the hair conditioner I ordered in an eco-refill. Thank you."
"I RECEIVED MY ORDER AND IT WAS SHORT ONE ITEM.
IT TOOK ANOTHER WEEK AND A HALF TO RECEIVE THE ORDER AND ANOTHER WEEK AND A HALF TO RECEIVE THE ITEM THAT WAS SHORT.
I ALSO DO INTERNET SELLING AND MOST, IF NOT ALL, MY ORDERS SHIP IN ONE DAY AND THE CUSTOMERS RECEIVE THEIR PURCHASE WITHIN 3 DAYS.
YOUR SYSTEM TAKES TOO LONG."
"I ordered online and received the order quickly, plus it included nice samples."
"The order was not as i expected"
"Very satisfied with quick delivery and products. Thank you."
"the products i received were fine but when ordering online i checked the box asking for a gift box kit. i did not receive it nor did it appear on my statement. i was quite disappointed to not see this in the mailing. would it be possible to send the kit now and if there is a charge for it could you bill my credit card?"
"I really like all the products and I'm sure I will keep using them."
"Quick delivery and tracking. Love the products."
"Shipped and delivered promptly. If you want a review of the product: I LOVE their Verveine. Cannot live without it. "
"My orders always come in a timely manner. My items are always packed nicely, too. "
"I do not order as often as some do but when I do my items are well packaged and shipped promptly. No complaints here!
Thank you
GLH"
"Just love L'Occitane! Hand scrub is the best."