ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
3/5

2012-03-09

"Battery they shipped took a charge for about an hour doing nothing on my macbook pro.

Returning for different one.

I have to pay for shipping. Not good.

UPDATE
Customer service notified me saying shipping is FREE within 60 days of purchase. Told to call Treana in customer service to rectify this error. Treana not at office. Left message.

UPDATE:

Treana called to clarify that a shipping label was attached to email. The automated RMA return email clearly stated at the end that I was responsible for shipping and since I did not notice an attachment on the email nor was I told in the email that my shipping label was attached I assumed by the fine print at the end of the email that I would pay for all costs. They will need to change this automated email to avoid confusion to other customers.

Glad this has been resolved with regards to shipping costs. Now the matter of them giving me a working battery in exchange still remains. Overall, this company thus far seems very professional and VERY concerned with customer satisfaction.

Will update this review depending on how things go.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

4/5

2012-03-09

"So far so good. Price, delivery: excellent. We will see on the long run how the battery will behave.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

4/5

2012-03-08

"Battery arrived on time and was as described on the site."


5/5

2012-03-06

"Battery came several days before I expected it. Very easy process. Battery works perfect. Would recommend this company and product"


5/5

2012-03-05

"I ordered a new battery for my laptop. The website was easy to navigate and I was able to track my package even with the free shipping option. The battery arrived within the stated time frame and was well packaged. The battery was well made and just as described on the website. It came with printed instructions for the battery. I will be ordering form them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-03-05

"Was very happy with purchase. Quick shipping time also. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-03-04

"Received battery timely (within days of ordering); it was the correct battery and came with excellent instructions for charging, etc. Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-03-03

"I was very pleased to find my battery for 1\4 of what the store was charging for it,and was delivered fast. Thank you for saving me a ton of money."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-03-03

"Bought for my Wife's HP Laptop... Have had for about 2 weeks.. I maybe wrong, but it seems it does better than the 45 mins as the Owner Manual suggests with OEM battery...

If it holds up, I will make sure all my family and friends hear about this place
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-03-02

"The battery was delivered quickly and so far is EVERTHING that was advertised. The breakin instructions were very helpful and battery is lasting about 3 hours. The price is unbeatable. Good experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-03-02

"Wonderful service at a most reasonable price - product works as advetised and more..!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-03-01

"They shipped the battery I ordered quickly. The price was great and the battery works as it should. I would definitely order again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-03-01

"I received the battery quickly. It was easy to install and it's holding a charge longer than I thought it would. The ordering process was painless and helpful."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

2/5

2012-02-28

"I still haven't received my order or confirmation that it has been shipped."


5/5

2012-02-28

"Good product. Fast shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A