"After dealing with another similar company who gave me nothing but the run-around and lackluster customer service (no returning phone calls, barely responded to emails) with the wrong parts, I gave up and came to Laptop-Keys.com. What a difference with this company. I wanted to make sure I was getting the right part this time so I contacted them and they responded immediately (in 2.5 minutes to be exact!) to my question and gave me a direct link to my exact part.
The part arrived 2 days later and with the help of their video tutorial, I got it installed within minutes. The fit and finish is perfect too! I also want to mention that the price was better than those other guys. This goes to show that value is not always determined by price point alone!
I want to give a big thank you to Laptop-Keys.com for making this right and helping me get my laptop back up and running.
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"Beautiful job. I just received the replacement key and the instructions/video on how to install. Not only did I do it correctly with their help, I replaced the key within 5 minutes. Unbelieveable. The computer shops around here wanted to replace the entire keyboard. Come to think of it, Toshiba warranty wanted to do the same (I would have been out of a computer for weeks). Excellent business model and execution. You have a lifetime customer."
"I just wanted to say thank you so much for sending me the correct key. This is my second order trying to find this part. My first order was from a different site and they insisted it was the right key for my laptop. So, I decided to order one more from your site and it was a perfect match. I was able to put it on in a matter of seconds. You guys are great!"
"I just wanted to let you know that I was very impressed with your services. My key was shipped very quickly, was exactly what I ordered, and was installed in less than 2 minutes with your very easy video instructions. I had a question that I asked via email and they answered it within minutes."
"Awful.
After being gouged $10 for 30% of 1% of a keyboard that cost $30, I was sent the wrong bracket.
As there is no email posted I used the contact us form on the website to try and rectify the problem. I received no response. I sent another email. I received no response.
Use laptopkeys.com, they're not completely useless.
One star in all categories to counteract the partisan ratings."
"The website made it very easy to understand and determine the right type of keys and pieces I needed for my computer. The prices are great and the service is very fast. The fact that I could purchase directly through your site and not some strange unknown third party website is awesome. The whole process was just too easy! I am extremely satisfied. I have already recommended this website to my co-workers!"
"Ordered on 7/1 and received item on 7/3. Super fast shipping (got a shipping notice via email 45 minutes after placing order). Installed the key in a couple minutes thanks to their very detailed video installation guide. Worked like a charm and got my machine back up and running in no time and for about the cost of a cup of coffee! Definitely a happy customer and will be recommending them to all my co-workers for any of their keyboard repair needs. Thanks so much Laptop-keys.com!"