ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.06/5
Chance of future purchase:
3.13/5
Shipping & packaging:
3.06/5
Customer service:
3.34/5
Return/Replacement policy:
2.86/5


2/5

2024-12-23

Cracked

"The key we ordered was cracked when it arrived and is unusable. Is there no way to return/refund?"

Detailed Review Benchmark + -
Pricing of products and services

5/5

2024-12-18

A Godsend.

"Only store that actually bothers to make a distinction between different key models within laptops and include the due reference images to help you buy the correct replacement."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-12-11

A++ supplier - these folks know their business

"A++ supplier. I followed the instructions and sent pictures of my keyboard and the hinge underneath the broken key. Customer Service responded very quickly, confirmed the correct key, and sent me a direct link to place my order.

New key arrived very fast, I installed without issues and my laptop is restored to perfect functionality again. Inexpensive, simple fix for a very annoying problem. Couldn't be happier. I have never replaced a key before. The videos were very helpful.

Would definitely recommend.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2024-10-29

Poor communication, slow shipping, zero tracking

"A few DAYS after ordering, I received an email that the key was out of stock, and I had 3 options. I told them to please send me the part I needed even though it wouldn't be OEM, and later received ANOTHER email for clarity. I reiterated my choice, and asked for upgraded shipping as the part was needed ASAP. TWO WEEKS LATER a ripped up plain USPS envelope shows with nothing inside.

Terrible company.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2024-10-22

Disappointed.

"Unfortunately I didn't receive anything. At the beginning the assistance seemed to cooperate but they didn't offer me anything concrete apart from waiting for the package again... For this reason I recommend tracked shipping. After a few months, to avoid taking risks, I bought from others. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-09-19

Great customer experience!

"Mary, the seller was so understanding, and she offered to help me and solve a problem for one of my shipments that didn't arrive. "

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

5/5

2024-09-18

Awesome

"Helped me so much! They’re the only place that have the EXACT key model i was looking for and could ship it internationally as well - with great service!
Now i can sell my laptop with all the keys :)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2024-09-09

Not recommended

"Asked a question, took them days to answer. 1 singular key costed me $20. I had to wait over 20+ days for it to arrive. Not even sure if the key works, haven't tested it yet, but looks different from my other keys."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-06-28

Great Service

"Ordered a TAB key, After shipment delay (middle east) the costumer service offerd a refund but luckily a day after it arrived! Good product fits my laptop. I highly recommend!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-06-24

Great Detailed Discussion

"I was very pleased with the Customer Service of Laptop. They took every aspect to ensure that I had the proper key for my computer, and their service to provide the Key was quick and efficient.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-06-13

A sincere care and guidance that drives a neat procedure of keycap replacement

"A keycap fell off, and would not return to its place, in my laptop that I use (and attached to..) for a few years now. I did not want to buy a new laptop yet, and was very glad to find out about Laptopkey.
Guided by their videos, I could identify the exact type of key that I needed, and ordered one, easily, on Laptopkey site. I live overseas from the states, and yet, my order arrived safely, all neat, via a registered mail. I then watched the videos attached to the confirmation mail I received for my order, and followed the steps exactly, and managed to replace the key. And here I am all happy with my good old laptop, all keys well set.
Thank you very much, the Laptopkey team!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-06-07

Thank you so much for the replacement keys!

" I feel like just replacing those two keys changed my entire work performance! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-05-07

Credibility Reliability Excellent Service & Quality

"I was admittedly reluctant to order a replacement key for a Dell Inspiron lap-top from laptopkeys because we never know about on-line businesses these days, but I took the chance and couldn't be happier.

Confirmation of order was almost immediate, and the follow-up notice of shipment was unexpectedly quick!

And it was mere days and I had the replacement key in hand and on the lap-top!

The links provided for installation instruction are really an added touch, showing that not only do the people at laptopkeys care about their merchandise but they care about their customers too. These are rare qualities these days and are sincerely appreciated.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-04-19

Excellent unique and hard to find product selection!

"Excellent product selection, availability, orderability, and customer service! Thank you very much for the bolts and screws needed for my PC. The fix was very straight forward and it would have been very hard to find these PC parts locally. Look forward to using your service in the future!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-03-29

Replacement key for 12-yr old laptop

"Great communication to ensure perfect fit. Responded promptly to queries. The included video was very clear and detailed to ensure successful installation. I'm very pleased with the whole transaction. Buy with confidence."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges