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Product & services pricing
3.75/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.25/5
Customer service:
3.50/5
Return/Replacement policy:
3.34/5


1/5

2024-10-29

Poor communication, slow shipping, zero tracking

"A few DAYS after ordering, I received an email that the key was out of stock, and I had 3 options. I told them to please send me the part I needed even though it wouldn't be OEM, and later received ANOTHER email for clarity. I reiterated my choice, and asked for upgraded shipping as the part was needed ASAP. TWO WEEKS LATER a ripped up plain USPS envelope shows with nothing inside.

Terrible company.
"

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1/5

2024-10-22

Disappointed.

"Unfortunately I didn't receive anything. At the beginning the assistance seemed to cooperate but they didn't offer me anything concrete apart from waiting for the package again... For this reason I recommend tracked shipping. After a few months, to avoid taking risks, I bought from others. "

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5/5

2024-09-19

Great customer experience!

"Mary, the seller was so understanding, and she offered to help me and solve a problem for one of my shipments that didn't arrive. "

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5/5

2024-09-18

Awesome

"Helped me so much! They’re the only place that have the EXACT key model i was looking for and could ship it internationally as well - with great service!
Now i can sell my laptop with all the keys :)
"

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1/5

2024-09-09

Not recommended

"Asked a question, took them days to answer. 1 singular key costed me $20. I had to wait over 20+ days for it to arrive. Not even sure if the key works, haven't tested it yet, but looks different from my other keys."

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5/5

2024-06-28

Great Service

"Ordered a TAB key, After shipment delay (middle east) the costumer service offerd a refund but luckily a day after it arrived! Good product fits my laptop. I highly recommend!!"

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5/5

2024-06-24

Great Detailed Discussion

"I was very pleased with the Customer Service of Laptop. They took every aspect to ensure that I had the proper key for my computer, and their service to provide the Key was quick and efficient.
"

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5/5

2024-06-13

A sincere care and guidance that drives a neat procedure of keycap replacement

"A keycap fell off, and would not return to its place, in my laptop that I use (and attached to..) for a few years now. I did not want to buy a new laptop yet, and was very glad to find out about Laptopkey.
Guided by their videos, I could identify the exact type of key that I needed, and ordered one, easily, on Laptopkey site. I live overseas from the states, and yet, my order arrived safely, all neat, via a registered mail. I then watched the videos attached to the confirmation mail I received for my order, and followed the steps exactly, and managed to replace the key. And here I am all happy with my good old laptop, all keys well set.
Thank you very much, the Laptopkey team!
"

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5/5

2024-06-07

Thank you so much for the replacement keys!

" I feel like just replacing those two keys changed my entire work performance! "

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5/5

2024-05-07

Credibility Reliability Excellent Service & Quality

"I was admittedly reluctant to order a replacement key for a Dell Inspiron lap-top from laptopkeys because we never know about on-line businesses these days, but I took the chance and couldn't be happier.

Confirmation of order was almost immediate, and the follow-up notice of shipment was unexpectedly quick!

And it was mere days and I had the replacement key in hand and on the lap-top!

The links provided for installation instruction are really an added touch, showing that not only do the people at laptopkeys care about their merchandise but they care about their customers too. These are rare qualities these days and are sincerely appreciated.

"

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5/5

2024-04-19

Excellent unique and hard to find product selection!

"Excellent product selection, availability, orderability, and customer service! Thank you very much for the bolts and screws needed for my PC. The fix was very straight forward and it would have been very hard to find these PC parts locally. Look forward to using your service in the future!"

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5/5

2024-03-29

Replacement key for 12-yr old laptop

"Great communication to ensure perfect fit. Responded promptly to queries. The included video was very clear and detailed to ensure successful installation. I'm very pleased with the whole transaction. Buy with confidence."

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5/5

2024-03-21

Excellent product, excellent service

"Our Yoga laptop lost a key, a result of our misuse. I found Laptopkey.com, and their website was easy to navigate. I found the key needed, but was unable to exactly discern the socket type, so emailed them. Within a day or so they emailed me the information, ordered it (quite reasonably priced, I might add), and in a few days it arrived. It fit perfectly and the keyboard is now good as new."

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5/5

2024-02-12

I would like to express my sincere thanks to you, both for the quality of the equipment provided and for the speed of its delivery.

"I have just received, this very day, February 12, 2024, the delivery of the two keys as well as their accessories that I had ordered from you by order no. 478655 of January 31, 2024.

As you can see in the attached photo [not provided here!] of the repaired equipment, the result is excellent.
"

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5/5

2024-02-08

excellent service

"The delivery of laptop spare parts from the USA to Estonia took less than two weeks."

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