"I ordered a handle online for my Tacoma. The part hadn't arrived yet, so I called customer service. The parts specialist checked the status and found it hadn't been shipped. Said he had the part in his warehouse and would ship it today! "
"So helpful and kind! Went out of their way to help me. Got the right part for a great price! "
"Fortunately, the rails were on sale so I actually made a OEM purchase through the dealer. The raises arrived on time and the counter service was very good. I would have given LHM 5 stars has they called me when they arrived, but the service was as good, as expected."
"I have been trying to reach the service department for a quote for nearly 3 weeks at this point - I have listened to the phone ring at least 20 times with no answer, I have left messages, I have waited to hear back from someone to no avail. I finally got the service department's Secretary to get me a quote from someone in service but at this point nevermind...... Super frustrating"
"It is truly refreshing to be able to go to a Toyota dealer and feel comfortable with their honest service and repairs. I was a professional mechanic during the 60's, 70's and 80's and know if a dealer is honest. I'm too old to do my own repairs now, so I heavily rely on them. I have been bringing my Toyotas to Larry H. Miller Murray since I moved to Utah in 2010 (and to Larry H. Miller in Glendale, Arizona prior to 2010) - and have been very, very happy with their professionalism, service and repairs."
"I'm still waiting for the parts I ordered. The website indicated I'd get them sooner, but now I have to wait while they are ordered from Toyota and then I STILL have to pick them up. Thought I would have them before leaving on vacation. That's not looking so hopeful now."
"I was struggling to find a grommet for my imported from Japan engine and they were able to help point me in the correct direction to get the right part. Many dealers wouldn’t even give me the time of day to even try to help! Thank you Larry H Miller Toyota for helping! Big shout out to Jason in parts"
"Good. No complaints. They were helpful give them $100,000,000 raise"
"Not told item was on backorder when I ordered.
Was Charged at time of order for backordered item.
Only found item was on backorder when I had to inquire; seller provides no confirmation of order."
"I ordered a part that was supposed to arrive at the dealership for me to pickup on 6/19. Today (6/24) the part is still not there, and the dealership does not have any information for me about it "
"I still don't have a tracking number for my order T43029000731123
Phone calls were not answered. Hopefully the computer issues get resolved. How about knocking $10 off my order? "
"Bought a set of Prius parts at great savings through Toyota Parts Online and local Larry H Miller dealership. Excellent parts service from LHM. "
"Ordered part several days ago, order confirmed via email, item not in stock and will take 3 to 5 days to arrive, invoiced, review requested. I haven’t been notified that the part is available for pick up. Why am I getting the review request?"
"Horrible experience! Very bad!"
"Very astute parts person. He was able to quickly identify part numbers and pricing. Great value and overall service."