"My initial order of chaps came in and were a superior product, but fitting was neither normal nor explained well. A return form was included with the package for my convenience. This tells me that they realize and know that a substantial number of customer purchases result in returns. Rather than fixing the problem by supplying clear descriptions for sizing, they willfully resort to inconvenient return systems.
When ordering a replacement for a size of the same product that was suitable for me, they could not get my size (I am a normal 5'10" size 36" waist man, for crying out loud). I had to change products and the sizing chart also changed with the product. With a thigh size of 24", I ordered chaps that were 26". They ended up fitting my son with a 21" thigh comfortably. The sizes are not accurate. I am frustrated. A month into ordering and waiting for a pair of chaps, I still do not have a complete set of leathers. Further, their prices are not the lowest available for the same products. I think I am frustrated to the point of not trying them again. "
"Everybody that seen this cant believe how awesome it is. Thanks"
"Ordering was easy. Shipping was quick. All went well, except the jacket was too small. Yes, order a size larger!"
"Every time I never have a problem. "
"I cannot believe the quality. The fit was just right. "
"Super fast shipping - they say 3 or 4 days but my boots shipped out the next day. I love the quick response with my tracking number. Excellent experience so far with Leatherup.com. In fact, I ordered some gloves last night and they've already shipped out today - 3/31/17
Can't wait to see them!"
"This is a negative mark on customer service, and because of that I will never get to know if there product is any good.
I purchased a product per the size chart. When they arrived they were 3-4 sizes too large (ordered a size 40). Our choices are to return for credit, refund or refund, understandable. So I chose refund and just ordered another pair. Considering how large the first pair was away from true size I ordered a 36. When they arrived they would even go over my behind. So, play it again SAM. I ordered the 38 and returned the 36. Now the 38 arrived and now they are also too tight. Proportionally, the difference between the 40, 38 and 36 make me wonder if they are marking the 44's as a 40. So now I called the store to see if they could check on my concern and help me with a resolution.
First, I am a business owner and If any employee of mine answered the phone like this they would go back to training...or worse. After a lengthy explanation, as if she cared, there was no suggestion or resolution...just return for refund and NO SALE."
"The product and delivery were excellent!"
"Looked For About 3weeks For Bags For My Sportster - Not Many Options For This Small Bike - I Found These Bags On LeatherUp Over $10 cheaper Than Other Web Sites. Free Shipping & No State Sales Tax. "
"Great price, good quality leather, nice styling, sloppy stiching on the liner. Sizing quite small. I normally wear an xl. I bought a 2xl and it is too tight with the liner. I'll keep it and wear it in the hope it will encourage me to lose some of my belly fat ! I'm 5'9" and weigh 210. Overall a good value for a jacket that would normally retail for 3 times as much at a retail store."
"I always receive what I expect, a great product at a great price! The delivery time is always better then expected. "
"True to description! Well made. Husband is 6'2 240Lb and where's XL..... fit is great for him"
"Return product for a bigger size and have not heard any thing back yet."
" Order arrived quickly, return/exchange handled effortlessly and quickly. Everything is/was exactly as I have read and experienced with Leatherup. They have earned and will keep my business. Thanks!"
"Fast shipping, great communication. Highly recommend!"