"Absolutely horrendous experience with Lenovo. I ordered with them on June 1st, during the Memorial Day sale. The order was set for delivery on June 15th - two weeks, very reasonable. It was pushed to June 30th. I called to inquire if that would be the definite ship date only to discover that when you call Lenovo customer support (sales, web purchases, etc), expect at a minimum 60+ minute delays. Finally getting through, I spoke with someone who assured me that by June 30, I would have my new notebook. So be it.

June 30th came and went, without event. No laptop, no email - nothing. I had to call to discover that it had been pushed to July 17th. You can see where this horrible tale is going. Another 60 minute wait, another delay. July 17th came and went - the ship date adjusted to July 19th. On July 20th, I received an email from Lenovo telling me that due to federal regulations, the order would self-cancel because of the length of the delay unless I authorized the delay. I chose not to cancel, now morbidly curious in the laptop and Lenovo's abysmal service. I called them yet again, and this time was on hold for - I kid you not - 90 minutes. When the CSR answered, I explained (very politely, believe it or not), that I had been on hold for 90 minutes and wanted to speak to a supervisor. He told me to hold on just a moment -- and promptly hung up on me. It was really, really incredible, and easily the most horrible consumer experience I have ever had. IBM used to be a great company - my own 600+ employee company is constantly being courted by Dell, Gateway, and others to move away from Thinkpads, which have suffered in quality since Lenovo took over. This most recent adventure, however, makes me think I will have a long conversation with the Chief Tech Officer, with whom I am close, about giving another company a try. My thinking is that if Lenovo cannot satisfy a simple personal order, they cannot support an institution.

Truthfully, my best advice is that you simply steer clear of Lenovo, and of Thinkpads, until they get their act together. Hour+ wait times, impossible to get in touch with the right folks, terrible customer service, exorbitant ship times, and increasingly poor quality products make me feel foolish for thinking that Lenovo would be a right fit for my personal computing -- and now cast in doubt whether they are a right fit for my company."

"Order was placed, showed that item was in-stock. They slipped the shipping date and apparently sent by horseback, so it arrived after I was away on vacation. When I got back I found the buttons on the flat-screen monitor did not work (it displays from the computer fine, just can't turn it off from the button or make adjustments). I called for an exchange which they refused because this DOA unit had been shipped (not received) more than 21 days prior, so I had to call IBM service.

Service sent me a USED display as a replacement that was severely damaged. I called them to tell them I was refusing it and they said they're sending another (I'm sure USED) part.

So consider anything you buy from Lenovo to be used, as warranty parts probably are. I'm never paying good money to this company again. If I want used crap I can go other places and get it cheaper."

"I ordered Thinkpad T61 on 5/27/07 and the estimated ship date as mention on the web is 8/30/07, almost 3 months after my purchase!!!!...i am trying hard to reach the customer service, but i could not reach them even after hanging on the phone 40 mins daily for consecutive 5 days!!!
i think their customer service is the worst in the world. i mailed them but still i didn't got any reply....i really feel very bad that i decided to purchase a laptop from Lenovo.
"

"Ordered a Lenovo Thinkpad T60 on May 1st, 2007. The shipping date was May 25th. Today when I checked to see if it had shipped the shipping date had been changed to June 20th. I never received a phone call informing me of the change (on a $2000+ notebook), nor did they inform me by email. If I hadn't checked their website for the date I would still be expecting my laptop to arrive in two days. I called the sales representative and he explained that there were not enough LCD screens and do my order had been delayed. WHY WASN'T I TOLD THIS WHEN I ORDERED!!! Obviously they had no idea that they would be short on laptop screens when I put in my order... Jerks! Given the other complaints I have seen about shipping times for Lenovo I suspect they play people along with short false wait times because they knew if they were honest nobody would buy their computers. The other thought I have had is that they don't care if individuals are put off by the delays and are filling large customer orders with parts at hand. At any rate I canceled my order. One month and 20 days for a laptop, no thanks."

"I placed an order for a Belkin DVI(f)/VGA(m) adapter which was immediately acknowledged and very quickly shipped. The adapter price was good and the shipping cost was great."

"Overall, a good experience with Lenovo. Website is laid out well, making for an uncomplicated shopping experience; except for the section regarding the warranties. The different options could have been explained more clearly.

Lenovo does send out emails after your order, and when it ships.

I ordered a custom laptop, and it shipped on the estimated date, about 2 weeks after my order. Considering some horror stories I've heard about Lenovo's shipping times, I was happy that they shipped when they said they would.

I haven't had a reason to conact their customer support. "

"Very fast fulfillment, esp if you aren't building a custom PC. Good email alerts and Web site with shipping status. The est. ship date tends to be very conservative, with a 1 week estimate turning out to be shipping the very next day.
I can't comment on the returns or warranty experience though.
My order was slightly delayed b/c billing address on CC and ship address were different. The Lenovo.com Web site asked me to reigster my shipping address with my CC company before placing the order, which I did. But the order still was put on hold over the weekend until manually verified.
I had a personalized item on my order and the person entering the work order called me to verify the spelling, which I thought was impressive. Other than that the order experience is highly automated if you use the Web site, which I liked. There is also 24/7 free support during the warranty period."

"Lenovo is not IBM.

I ordered a bag and a notebook computer. They shipped the bag 2 months earlier than the computer. When I got the computer, I realized I didn't like the case. They never took the return of the case because it was outside 30 days. I couldn't reverse the charge because it was outside 60 days.

I kept calling to complain, they promised to take care of it, but they never did anything. I feel IBM would have."