ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.71/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.54/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
5/5

2021-10-27

Great service!

"I ordered and submitted my prescription and was here next week. Great service and great lenses."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-27

Quick, correct, and cheap!

"Just like the title days. Got my lenses on sale and just have to submit for the rebate which I've done before and was an easy process. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-10-27

Easy reorder!

"And got just what I ordered quickly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-10-27

Fast and good Service

"It's like Amazon.com for contact lens."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-27

Great Price!

"I got my contacts for almost have the price I normally do and they arrived really quickly as well! (Which was a lifesaver because I had run out and was going to a concert!!) "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-27

Amazing customer service

"Fast shipping and verification of RX. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2021-10-27

Good product at a good price, communications could improve

"I bought my contact lenses for the first time with lens.com.
The price and the ordering process were good.
The lenses shipped and were received quickly.
However during the process, I received several conflicting emails about my order status, one email said the order was not valid due to an Rx issue. When I inq via chat, I got dropped then subsequent attempts to get an answer were unsuccessful because chat room was full.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-27

I’ll never get my lens anywhere else

"Lens.com provided the same contact lenses at a fraction of the price of 1-800-Contacts, and certainly my eye care provider. They arrived as expected, and customer service was outstanding. I can’t imagine getting lenses any other way. They also had Halloween costume lenses at a great price!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-25

Fast service and Great prices!

"Lens.com has become my go-to for my contacts. They have the best prices and their shipping is extremely fast. I would recommend them to all who need contacts. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-25

Great Price, fast shipping!

"They have the best pricing on the lenses I wear. Received earlier than expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-10-25

One happy customer!

"I was skeptical of Lens.com at first, but decided to give it a try. I'm so glad that I did! Between the unbeatable prices on contact lenses, to the super fast delivery- I'm so pleased with the entire experience! I will definitely be using Lens.com from here on out! If I could give them MORE than 5 stars, I would! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-25

Happy

"I appreciate the service given to me when a wrong order occured"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2021-10-24

Easy and fast!

"I had trouble understanding the website - how many boxes I actually needed to order? It is confusing on their Web page but as soon as I called, a very patient employee helped me and things were cleared up and it was very easy to upload my prescription, get the validation, and the context came within a few days."


Verified
2/5

2021-10-24

Rebate Delay

"You are not permitted to submit your rebate until 14 days after the shipping date. They have their claimed legitimate reasons, (giving you time to make sure the merchandise arrives, is correct, and doesn't need to be returned); but sure smells like they are hoping people will forget to file the rebate. Why not allow people to submit the rebate and then just don't process it for 14 days?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2021-10-24

new customer

"uploaded my prescription, but still needed to call to process my order which delayed my delivery. would have been nice not to have to call.... "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process