"they really know how to hurt people. "
"If you made it through the other reviews and still have any question if you should order from these guys, don't. I ordered a Canon Rebel XSI, ordered a battery and charger and an extended service plan. I never received the battery and charger and was sent the wrong service plan. These issues are still "open", but I don't think I'll send back the camera because I already don't trust them. The service plan will probably not be activated, because I don't trust sending them anything. The only thing that was positive about the experience is that the salesperson tried a bit too hard to discount all he said he was sending, and the "package" was priced less than what the camera itself sells for at best-buy. He was probably fired for not selling me something above best buy prices. "
"WARNING !!!! This is the same company:
www.86photovideo.com
www.ontimedigital.com
shopdigitaldirect.com
soniccameras.com
myrtleelectronics.com
digitalsfuture.com
lensesnmore.com
www.closeoutgenius.com ( GENIUS )
slrgenius.com
camcordergenius.com
projectorgenius.com
plasmagenius.com
allpcgenius.com
cellulargenius.com
receivergenius.com
navigenius.com
cameragiantsinc.com"
"Where do I begin? My mother purchased a Christmas gift for me just after black Friday through this company: a Nikon D80 and all the overpriced unnecessary bells and whistles, two “introductory” lenses, and a questionable 5 year extended service plan that does not cover what she was told it covered (free cleanings and maintenance at any camera repair store of my choice). What I wanted was the Canon 50d without the bells and whistles and two high grade lenses from B&H photo video. Unfortunately, Lenses n More aka 1 Way Photo, J & V, Inc, Jack Silver Photo is a BBB nightmare-http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=96503) have no holiday return/exchange policy.
While I realized that a return was out of the question I was hoping for an exchange, if not the camera, then at least the lenses. While I informed them via email that I was willing to spend significantly more, they did not reply. In fact, they did not reply to any of my emails and ironically, customer service is never open when I call. The salesmen can do nothing to assist me other than to inform me that I need to call them back when customer service is open which may or may not be in an hour or so. I am now attempting to return the extended service plan at a prorated amount, as permitted by law New York law, but the problem is that since they did not itemize the invoice, they have the opportunity to tell me that they only charged $1 for it. We’ll see how it goes as I am trying to get an itemized invoice first. I will keep you all posted.
"
"Buyer Beware,
These guys are the worst. They will make every attempt to separate you from your money. There is no way to get a deal or even purchase anything from Lenses N More for less than retail. You actually will end up spending a great deal more. The return policy will cost you even more. If you have already placed your order and the money has left your account its too late. I have learned an important and expensive lesson. If it seems like its
too good to be true, then it isn't.
Up Date
After several calls to customer service I got someone.
The customer service person I spoke to was professional and courteous. I asked to get an RMA # to make a return.
He offered filters, then a further discount. I said no thanks and told him the problems I had with the truthfulness of their sales staff. Their representation of goods, the bait & switch, and price gouging. Mentioned to him about the reviews on this site.
He said 'Lenses n More' would waive the restocking.
tbc?
"
"Do not buy from this store!
I ordered a Canon EOS 50D and two lenses over the web. They insisted I call to confirm the order before they placed it. Among other things they told me the camera did not come with a battery or charger. The price doubled quickly and then the sells person switched to Sigma lenses. I told him to cancel my order at which time he said there would be a $650.00 cancellation charge.
"
"PLEASE, PLEASE don't buy anything from these criminals. YOU WILL GET SCREWED. I thought I was so clever and ordered a USA camera body and a canon grip. What I got was a grey market body with a useless warrenty and a POS grip the cost me 160.00 and retails for 49.00.
You will never beat this place of garbage. Richard at ext 225 swore to me he didnt know that the non US body was shipped and will call me to fix it. Right. I am going to take my lumps and not send back the camera because if I do now this pile of trash has my money and the camera!
Naturally, I am going to contest this with my credit card company and I have all of the evidence to make my case.
So please learn from all of the posts and DO NOT EVEN THINK YOU WILL GET WHAT YOU ORDERED.
If it is too good to be true, it is.
"
"All I wanted was a Nikon D90 with a 18-200mm lens. listed for about 1300. After they requested I call and provide additional information about my CC, (which just added to the shadyness) adding chargers and batteries that SHOULD and usually are included in other kits, my bill as almost 2000. I tried to cancel, however, they do not accept cancelation via, email. . . you have to call. Convenient for them, they are not during their normal business hours + EVERY OPTION on their automated answering service is INVALID! including Customer Service. The only way to talk to anyone is using an extension from confirming your order and getting screwed with additional charges, and even then, you are not guaranteed to reach anybody. Every hour on the hour 4 times. no answer and no response via voicemail. on the 5th try, I finally got someone. If you decide to cancel, they want to charge you a 15% restocking fee + the insurance on shipping. . . which in my case was around $400. . . ARE YOU SERIOUS?!? So you are SKREWED either way. They offered an additional discount to pacify me and keep my order. DO NOT do business with these people, they are shiesty and underhanded. I'm paying for my mistake."
"After reading this report and the ripoff report I was no longer excited to purchase from Lenses and More. I called the company 10-26-08 and spoke with Robert at ext226, He was polite and continued saying it comes with what Nikon sends us "D90". Still confused after the call to what I was actually getting, I decided to go on line and check out a reputable buiness named Onecall who I have purchased from with good experiences, I took the info that they and others listed as to what actually comes in the Nikon sealed box and I checked the listed accesories against what Lenses n More listed. I called Robert back and went line item for line item, Robert tryed his best to squirm, but ultimately came clean that the battery they provided was not rechargeable, and no battery charger comes with the camera, this would cost an extra $200.00 depending on the charger choosen. So what this company does is take out manufacture needed accessories and then charge extra for them, this ultimately gets them back to what others would charge from the get go. It is up to you if you want to purchase from them just make sure you are getting what you expect. Personally I feel a company with these tactics are not looking out for we the customers. I own a buisness and would never treat my customer base with such ill intentions so beware!!!! To bad because I would have ordered it had they been aboveboard."
"I called and spoke to them about camcorder and posted price, things included and so on. The guy was very rude, very pushy and had no idea what he was talking about as far as the camera. I just gave up and hung up the phone."
"TOTAL SCAM OUTFIT!! THEY CALL AND MAKE YOU CALL THEM BACK TO CONFIRM ORDER AND THEN LIE TO YOU ABOUT THINGS LIKE THE CHARGER IS NOT INCLUDED AND THE SD CARD INCLUDED WILL NOT WORK.JUST YOUR TYPICAL CAMERA RIPOFF STORE. LUCKILY I CANCELLED MY ORDER ON THE PHONE.WHAT A BUNCH OF CREEPS AND THEIVES.IF THE PRICE IS TOO GOOD TO BE TRUE IT PROBABLY IS.I FOUND THEM ON SHOPCART A COMPARE PRICE OUTFIT, PROBABLY IT IS THEIR WEBSITE ALSO.WAS ORDERING THE NEW NIKON D-90.SHOULD HAVE BEEN WARY SINCE NO OTHER STORES HAD IT IN STOCK AND THEY WERE SELLING IT SUPER CHEAP.HE SAID IT WAS IN STOCK BUT PROBABLY WOULD HAVE JUST SHIPPED ME THE JUNK HE TRIED TO UPSELL ME ON AND B/O THE CAMERA FOREVER.I HAVE HAD GREAT LUCK WITH BEACH CAMERA AND ABES OF MAINE,I WAS REALLY DUMB TO TRY THESE SCAMMERS. SHOULD HAVE RESEARCHED THEM FIRST.STAY AWAY NO MATTER HOW GOOD THE PRICE LOOKS"
"Wow. These people are slimy. I haven't ever dealt with anything like this. They tried tirelessly to up-sell us with products such as a $250 charger for the Sony HDSR11 we ordered. You can get this charger for $75-100 at Best Buy!
Their prices are pretty much the lowest around...but you can see where they make their money (scamming people). I've learned that it's worthwhile to pay a higher price for a good reputable service.
This kind of business makes me sick. "
"Can't believe I fell for this. Classic bait and switch scam. Lens for 399. that everone else sells for over 500. End up paying 429. for a lens I found later for 149 all over the internet. Because I ordered a couple of other items, it was written up as a Special Discounted Sale Package which doesn't even give me the option of paying the 15% reatocking fee and the 7% cancelation fee to return it. If they're going to steal from you, why don't they be honest and use a gun. Oh well, they are the ones that have to try to sleep at night after s------g people all day for a living."
"I'm pretty nervous now. I purchased a Canon EF 70-300 4-6.6 IS USM lens a couple days ago, the price was advertised as $399, which seemed much less than competitors but not absolutely unreasonable.... I guess. I found it through Shopping Cart USA, and they had pages of reviews of Lenses N More, which were all positive. Then I got the email requesting a confirmation phone call. I checked the store today on reseller ratings and now I just hope I get my lens! At the phone call, the guy did try to upsell me, but I politely refused. He told me my lens was not "digital" and that he hoped I knew the difference. Well I'm not sure what he was talking about but I did my homework and am pretty sure this will work with my Canon 300D. Thanks to already checking this site I was especially weary of anything he tried to sell me on. He didn't yell at me though, or tell me my order was now not in stock; I guess I'll see if I get a message when I get home!
One thing that bothers and puzzles me, though, is how can ShoppingCartUSA list all sorts of positive reviews on them, unless they are working together?
Now the waiting game begins....
UPDATE: As many others have noted, since I didn't buy into their upselling antics, they said the item was out of stock, and it would be 3-4 weeks before its in. I requested a cancellation by email, and they confirmed this. Whew... could've been worse."
"What a screw job! Stay away. They will upsell you. I paid extra for the standard battery that came with the Canon XSI. The salesman Steve just plain lied to me BAIT @ SWITCH...BAD NEWS"