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Product & services pricing
3.37/5
Chance of future purchase:
3.21/5
Shipping & packaging:
2.55/5
Customer service:
2.61/5
Return/Replacement policy:
2.50/5

Verified
5/5

2024-04-17

Great service and price

"Ordering went well . Much better price than local lexus dealers. Haven’t received parts yet . Only ordered a few days ago"

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Verified
5/5

2024-04-16

Good service

"Fast delivery prices, good"

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Verified
4/5

2024-04-11

Good service good price

"Good service, good price !
For my Lexus and my Toyota
"

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Verified
5/5

2024-04-10

Very good

"Parts quality seems perfect, delivery was fast. Thanks"

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Verified
5/5

2024-04-09

Awesome

"They have all the lexus parts you need! "


Verified
5/5

2024-04-08

Parts identical to original

"I ordered replacement parts for the rear hatch on my RX 350. They arrived on time, in full. They swapped out easily and looked and felt identical to the original parts. It’s only been a week but I’m sure the replacement parts will continue to work like the original parts.
Very pleased with the quality. The price was reasonable.
I will continue to purchase my replacement parts from Lexus Parts Direct.
"

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Verified
5/5

2024-04-07

Easy checkout.

"Good website. I like that you can see what other vehicle parts are used. "

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Verified
1/5

2024-04-06

Still waiting on shipment as I am being asked to review.

"My experience so far is waiting. Not sure why I am being asked to review when my credit card was charged and I am still waiting for the items to ship. Still no ETA. Should be just gone to the dealership. "

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Verified
4/5

2024-04-05

mike

"Website is easy to use, prices are good. unfortunately at checkout there were errors with card. uncertain whether it was the app or credit card company."

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Verified
5/5

2024-04-03

Lexus Parts Direct

"I purchased a new fuel tank and muffler assembly for my 2009 IS250. It was easy to navigate the LPD website to identify and select the required parts. They were shipped directly to my mechanic where they will (hopefully) soon be installed on my vehicle. "

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Verified
5/5

2024-04-01

Second parts purchase - nice to get a deal off dealership price

"Second parts purchase - first purchase was excellent."

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Verified
1/5

2024-04-01

Very slow processing

"Ordered over a week ago and still hasn’t even been processed let alone shipped….. "

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Verified
1/5

2024-04-01

Poor customer service

"I ordered a part, they charged my credit card but wouldn't send the part out until they received a confirmation email. Ignored my reply email for 7 days and then when I followed up, pretended they had no information. They also don't answer their phone so you have to hope they have the time to email back. Not sure why they need confirmation to send the part but not confirmation to charge your credit card..."

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Verified
5/5

2024-04-01

Grill insulator part

"Very good experience. It was received promptly.."


Verified
5/5

2024-03-30

"Watson helped me get the right part for me. Will definitely use Lexus Parts Direct again. Thanks!"

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