"I ordered some parts for my car and the response from customer service was outstanding, they rectified my order and sent me the correct parts! They fit and my car is looking better than ever!"

"Had no issue finding the part I needed. Very detailed and nicely set up website made finding the part I needed for my vehicle easy to do, unlike other Lexus parts websites."

"Quick and easy to use website."

"Great service. Delivered Fast and efficiently Well packed. Arrived as expected. Thank you "

"Great, very pleased with the whole experience.
"

"Items shipped, then just before delivering, the item was sent back to sender with no explanation. "

"It was really professional "

"Very good and fast delivery thank you"

"Great site that validates your part match, but once ordered no indication of in stock or shipping date"

"Parts appear new and genuine. Haven't installed yet but looks good"

"If there is 0 star I would choose it"

"Shipping options not offered. No details of standard shipping methods. For such a detailed website, this information should be present."

"The dealer quoted me CDN$450 to change 4 spark plugs. I bought the same genuine factory spark plugs from Lexus Parts Direct for about $150 and installed them myself in 45 minutes for a savings of $300! I will say that after being under the hood of this car (2018 NX300) there is not much else I would touch myself other than the engine air filter. It's pretty packed in there, but plugs were easy to do."

"Need better part descriptions or pictures to differentiate for example: AWD parts vs RWD parts. OEM descriptions are for employees, consumers need more detailed description of parts.
"

"After you confirm your order, there is no communication for ETA of your parts. Been almost a month since I first ordered. I used their chatbot to ask about the shipping ETA of my parts…nothing. Ghosted. "