"Nathan helped me through the process and even checked on my experience later. Thank you for the stellar customer service. "
"I had an issue with my spa heating element, and I reached out to Liberty Home Guard. They sent a technician who was knowledgeable and efficient. The repair was handled quickly, and I’m very satisfied!"
"As a contractor, We work with several home warranty companies, and from our experience, Liberty is the best. They keep customers happy and service providers efficient.
LP Luna helped us several times to get an approval, fast efficient, positive.
Keep doing what you are doing - you are doing great!"
"I faced an air conditioning breakdown during the summer peak, but thanks to my home warranty coverage, a quick call had Amanda from customer service scheduling an AC technician. The issue was resolved faster than I expected. Kudos!"
"I had the pleasure of working with Elsa today, and it was a fantastic experience. Her professionalism and friendly demeanor made the process enjoyable. She was genuinely happy to assist and went above and beyond to ensure everything was handled smoothly. It’s always great to work with someone so kind and dedicated!"
"Liberty Home Guard comes through again! Jade was on top of it and quickly arranged for
an AC technician to visit our home and diagnose the issue. We’re waiting on parts now, but I have to mention how dedicated Jade is to addressing our needs and finding the best solution. I’m consistently impressed with the service. Thanks!"
"I recently signed up for the total home guard plan with Liberty Home Guard. When my ceiling fan stopped working, they quickly sent someone out to fix it. Their customer service and attention to detail are commendable!
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"I had a fantastic experience with Liberty Home Guard from start to finish. Their professionalism really impressed me, making the entire process feel seamless. Overall, I felt well taken care of, and I would highly recommend Liberty Home Guard to anyone looking for reliable home warranty service!"
"Working with LHG has been effortless. Grace always provides the answers I need to get the job done right."
"A big thank you to Liberty Home Guard and Kevin! He reached out to me directly after I asked about their coverage options. The senior discounts and additional savings were a pleasant surprise. This policy really helps ease my worries for the coming years."
"Jean was the most resourceful and knowledgeable customer service agent I’ve dealt with so far. His professionalism and patience in addressing my concerns were much appreciated, especially after my less satisfactory experiences with earlier representatives. Thanks Jean!
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"I’ve been with Liberty Home Guard for three years, and they’re hands down the best home warranty service I’ve encountered. They treat their contractors well and are always quick and professional in handling any concerns. I’m thrilled with their service and look forward to continuing working with them for the long haul! "
"All guys on the phone is so helpful, your are the best team, liberty Home Guard"
"Reasonable coverage, but caveat emptor. Purchased LHG. Filed claim for bad heating in HVAC system. LHG sent one of their techs out to check the system. Recommended full replacement of existing 3 zone system. Submitted quote and I accepted the costs associated with the purchase and installation of said new system. Fast forward 4 months and LHG sent out a tech who performed a partial installation, not to code, under investigation with NC HVAC board. Found out tech doesn’t have HVAC license, and the installation they did could be damaging the equipment I purchased and is also causing moisture issues as well as water leaks into my ceiling. 2+ months of asking Liberty to make this right since they paid their vendor for work that was never completed and was never marked completed. LHG expects me to pay an additional nearly $2k to properly finalize an installation I’d already paid for because they paid a vendor for work that I told them was incomplete.
I’ve had to file a dispute with my credit card company against liberty because they refuse to address their mistake. Meanwhile I’m expected to cough up another $1700 out of nowhere as if that’s chump change with the promise that “LHG will refund you that amount if they win their dispute”.
So, if you value your home and choose to use LHG, verify license and insurance information prior to vendor arriving and watch their work like a hawk. LHG chose to use a tech that didn’t have HVAC license in my state and who has NEVER had an HVAC license in my state on multiple different occasions.
Customer service is exceptionally friendly. I will give them that. Their customer service people are top notch. The company behind them isn’t. LHG refuses to take accountability for their own mistakes and instead chooses to push the risk, and cost onto their customers."
"We had a very positive experience on our first claim with Liberty Home Guard. The process was easy and carefree. I filed the claim online via the app, letting them know I needed help with our toilet. They got me a plumber the next day and everything went well and was paid for in full by them."