"The clerk (Coruncanius) was extremely kind, helpful and attentive."
"The shirts I ordered were extremely poor quality. Youssef in customer service was very helpful, nice and communicative with my return— although I was only able to get a 70% credit. "
"Alena did a very quick and helpful job sorting out the billing address on my order. Great service! "
"Love your designs but problem with colour and detail in fabric but all resolved by Eleaora"
"tout d'abord je n'ai pas reçu mon colis, je le croyais perdu et ai demandé un remboursement, et luis c'est occupé de moi de la meilleure façon qu'il soit, et il a retrouvé mon colis qu'il m'a réexpédié, comme quoi avec un peu de patience et de gentillesse tout est possible, il faut juste un peu de compréhension et ne pas être trop préssé ou trop exigeant, la qualité est là et c'est le principale, je demande juste que la qualité continue, car dans beaucoup de sites ce n'est plus le cas, continuez à faire de la qualité et vous aurez beaucoup de clients satisfaits, ceci dis amicalement Muriel"
"For 3years shopping with Lightinthebox has been the best experience "
"Nothing is perfect, but to date, I have been almost always very pleased with my purchases.
In clothing, I always check the Manufacturer/Seller sizing chart, my opinion is, it works very well.
Customer Reviews are a great guide too, but five stars could be for Delivery, not the article, so take time to read the negative, and the positive in the reviews too.
My husband & I, have made several purchases, in different departments, and are satisfied with almost all.
As I began, nothing is perfect, but LITB are doing a good job."
"Thank you very much Coruncanius for your excellent customer service and quick response. It is truly appreciative to the extent you work for towards a customer’s satisfaction. Thank you once again!"
"Having received a damaged garment I was given a full refund. This was handled very professionally and within 24 hours.
Could not fault them in any way."
"After receiving a pair of trousers for my husband which were too big, I had to prove measurements are wrong via photo when the law states “You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel”. My cancellation has been accepted and refund is being issued"
"I have a positive experience with you."
"Ottimi acquisti su LITB!!ho preso diversi articoli e sono pienamente soddisfatta della loro qualità, del servizio, dei tempi di spedizione e di prezzi davvero favorevoli! Grazie "
"At first I wasn't sure about the site. I placed a small order to try it out. Delivery date was later than stated. Tracking was vague to mexico. Low and behold the package arrived. Products were as stated. Clothes fit great . Make sure you follow the size chart. All in all I liked it . Ordered more and I'm very happy. A few more orders on the way. Thanks LITB"
"Always a good and a nice experience. Now I can afford to buy things I didn't know existed. "
"excellent sint foarte multumita!!!!!!!!!!! de ce am primit."
A rep from LightInTheBox, LightInTheBox, has responded:
“Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service”