"I placed an order at Lightersdirect.com and I never received an order confirmation.

However the money was withdrawn from my bank account instantly!!!

Please take a look here also:
http://i.imgur.com/5GPyCrz.png

- Seems like this is a general practice (pattern) at their shop?

Despite several attempts to contact the shop via mail, there was no response. I then opened a twist-case via Paypal, since I used Paypal to make the actual purchase.

The shop/website didn't provide any options to cancel the order, and since there were no signs of neither order confirmation or response, I had to initiate a twist-case situation as mentioned.

The shop then choose to make a full refund and cancel my order - without any signs of interest, in actually deliver some sort of service.

This is simply a waste of precious time - and I strongly advice everyone else, to look for better providers out there.

The consumer experience with this shop, has been a true nightmare for me, and I really encourage others to carefully consider placing orders there.

At least I managed to get a FULL REFUND, which I believe was possible since I used Paypal to make the purchase."

"You send me an email to write a review for a product I still haven't received!! I've been waiting 4 weeks and contacted your service dept twice. Whilst they have been polite, I am still not happy having to wait for a product this long. I was told the item had to be specially ordered as it wasn't in stock! Well the website didnt tell me that, otherwise I wouldnt have ordered it. I can get other products from overseas in under a week yet first I am told 2-3 weeks delivery and then told 3-5 weeks delivery. Very unhappy, as the product was a gift for a birthday which I have now missed. I hope the product is worth the wait and I will not be shopping here again."

"Great place to shop. Had product shipped to Australia and the packaging was impeccable. Very impressed. Item arrived in excellent condition. Will definitely shop here again."

"Ordering from Lightersdirect.com was an absolute pleasure. The website was easy to negotiate, prices were highly competitive, shipping was surprisingly fast. Most impressive was the customer service. There was going to be a three-day delay on one of the items purchased so customer service emailed and offered a replacement solution that could be shipped immediately and Lightersdirect bore the extra cost of the substituted solution. An amazing gesture in these days of flighty online merchants who take your money and run. Not so with Lightersdirect. They have earned my future business!"

"I was really impressed with the entire experience at Lighters Direct. The quality of the website, customer followup and order tracking together with the final delivery was exceptional. I will shop nowhere else for my cigar lighters and accessories! Thank you all at Lighters Direct!"

"Exceptional service. Great range of lighters and cutters. Very reasonable pricing. Very quick postage and handling times and items were very well packaged to prevent damage in transit. I would highly recommend Lighters Direct to anyone looking for cigars lighters and cutters."

""Excellent customer service!
Thank you very much!!!"
"

"I am a keen cigarsmoker from Finland. I started to find (globally) good lighters and
i found finally this Lightersdirect.com. I ordered my first
lighters from Lightersdirect.com about 6 years ago. Their prices
are ok and the selection is very comprehensive. Anyway i started
to buy suitable lighters to all kind of cigarformats and soon i started to collect lighters (mainly torchlighters). Now i have
a collection over hundred different lighters, cutters etc! 90-95% of my collection i have bought from LD.com.
I think that tell`s something from the tradefilosofy of Lightersdirect.com.


"

"Great communication via email. Ligthersdirect replied within 24 hours, even on weekends, to various emails.

Ordering was easy and my order arrived within 10 days, which I believed to be very quickly as I am an international customer.

Product works great.

All around a great experience, I would definitely order again."