"Staff was friendly and eager to help both via phone and chat with quick response times and a clear priority of putting customers first!"
"I used the online chat option to order my light. The rep was fast, informative and efficient. I was able to ask my question and get all my answers within a few minutes. I love the that you can have a transcript of your chat emailed to you for your records. I got a 20% coupon to boot!!! Thanks Lighting New York!!"
"Product appears to be well made, but price is ridiculous. I guess you get what you pay for. Hoping that is true."
"Bryan on the chat gave excellent customer service with prices and describing what "viscose" is! LOL! I love that I'm getting this large order shipped for free! I also loved how you lowered your prices to what I saw on your website last night! Thank you!"
"This is our second order with Lighting New York, and the floor lamp model L62042DS came shipped with a shattered lamp shade."
"I spent a lot of time looking for a bathroom vanity light that was good-looking as well as affordable. Lighting New York gave me the most options. In fact, I liked their selections more than some of the high end lighting websites where the lowest priced fixtures started at $500. That is not to say that Lighting New York does not have high end fixtures. Indeed it does, but it also offers attractive fixtures at prices that people like me can afford. The fixture I ordered arrived in about a week and was exactly what I hoped it would be."
"Long before my current remodel I picked these lights out to remodel another bathroom. When I needed bathroom lighting again, I sought them out. LNY had them and they had many other unique items. I searched several potential vendors and ended up buying all my special lighting from NYL. The bathroom lights have arrived and they are special, delicate, yet a bit industrial. Perfect for a modern home. And they give off a lot of light, which is what I need. I also got everything on a Labor Day sale and saved a lot of money. Now to wait for the rest of my lighting to arrive."
"I ordered the wrong light and contacted customer service. They immediately okayed a return and even paid for return postage. These are people that value their customers."
"Wonderful assistance from Katelynn"
"The prices are better than anywhere else I've looked, and the customer service is excellent! Thorough, professional, and fast!"
"I was contacted by Glen Hyman who helped me with the order. It was an individualized care. Awesome!!"
"Discovered LNY via Amazon search. Very Good quality products, wide range variety & tech info & drawings very useful. We have a 1928 home & replacing several old fixtures. Contractor here today to install one of your products."
"Really great customer care Rebecca is the greatest! Such a wonderful person to deal with…"
"My daughter bought all her fans from Lighting New York and had excellent service. Figured I’d give them a try and haven’t been disappointed. "
"I needed an extra piece to make my light work, but I had to be directed to the manufacturer website to find someone knowledgeable about it"