"Call to cancel one order due to my mistake. Service on phone was amazing."

"From the moment Lynanne answered my call to the moment we ended the call, I was impressed by her ability to assist in a very quick manner, answering all of my questions, and helping me to get what I needed done. Very impressed! Before I even hung up the phone, she had already sent me a revised quote. Thanks! I will definitely be coming back again. "

"Got a good deal on wagon wheel chandelier 22% off"

"We ordered an expensive Craftmade fan and a downrod. The fan delivery timeline was (and is) far out, but we have dealt with Craftmade and know that delivery is often slow--we're ok with that. I ordered the wrong length downrod (4 ft.) and tried to change the order (to 3 ft.) Even though it had been only one day, the 4 ft. had already been shipped (for a fan that is to be shipped in November.) We received the 3 ft. downrod but were charged for shipping. You refunded the shipping--thanks. We were to return the 4 ft. at your expense which we did. The refund was confirmed by email but we haven't received it. You tell us it was processed, but we haven't received it and apparently won't be receiving it. This is the fifth Craftmade fan we have purchased and will probably buy another one in the near future. We chose your company because we could save about $60.00. However, with the refund we didn't get and paying the FedEx agent more than $7.00 for shipping boxes and prep to return the 4 ft. downrod , we will save about $20.00--not worth the hassle. Needless to say, when we buy our next Craftmade, we will buy from a vendor we have had good experiences in the past. Here's hoping there are no problems with the fan we are expecting in November.
"

"Would definitely recommend checking with them when making lighting purchases."

"Easy to order. Chat was very helpful. Pricing adjustments were great!"

"Fast service and fast delivery Great follow up and competitive prices ."

"I needed to order some additional down rods for a recent purchase. I didn’t have the product numbers so I couldn’t find them on the website.

Customer Service was extremely helpful! I had a quote for the parts immediately via email and was able to place my order from the quote.

So fast and easy!

Every interaction I’ve had with the Lighting New York CS team has been positive. Thanks for making my job easier! "

"Great customer service by Rebecca"

"Only place I could find that would accommodate our order needs in a timely fashion!"

"I was purchasing a fan and a downrod for a living room. The downrod that belong to the fan was out of stock so I just chose another flat black down rod and added to the cart. I had a question on the online order and Tessa Not only answered my question but let me know the downrod I put my cart was not compatible with the fan that I had chosen. Great customer service!"

"I had several questions about a ceiling fan and Tess and Patricia were incredibly helpful. We are looking forward to getting our fans soon. "

"Arrived early and intact. Would use again"

"Needed replacement glass for my bathroom light bar. Extremely happy with the customer service! Thank you!"

"Very fast shipping, well packaged, very happy with product!"