ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2011-12-30

"On the 21st of December I purchased a Mathmos Space Projector from this company. I then received a usps shipment notification. After a week of checking for updates on the shipping I called the sales department on the 28th of December to get information. I was told that the item had been oversold, my item was not shipped but that it would be shipped via UPS or FedEx, and that I would be getting my item by Monday January 2nd. Today, December 30th I received another tracking invoice from usps, not UPS or Fedex for my item. I then called to make sure that this was a mistake and that it would be shipped via Fedex of UPS as I had been promised. I was told today that the person I spoke with on Wednesday had misinformed me and that my product had not been shipped yet, but that it was being shipped from two separate warehouses. One on the east coast and one on the west coast. The east coast shipment being sent via usps, and the west coast shipment via UPS. He then told me that he would call the wearhouse and make sure that everything got straightened out. It is now 3 hours later, and I have not heard anything else regarding this, and I still only have the usps tracking number. I tried calling the number for sales again and now the office is closed. Needless to say I am now utterly disappointed with the customer service that I have received. After 3 phone calls (one to order the item and two to get information about shipment) I still have no space projector or further information regarding when/if it will arrive. I should have been told when I ordered the projector over the phone that it was out of stock because I would have purchased it somewhere else. Also I should not have been promised that I would get the projector via UPS if that was not going to happen, and I also should not have been told that the projector would arrive by Monday January 2nd if that was not going to happen. I was orginally very excited to have found this website as I often work with various types of lighting in my design business, but after this degree of hassle I don't really know what to say."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-12-30

"I bought the 6 inch indoor/outdoor flameless candles. The light is great, better than other flameless candles. They were
a gift for my daughter-in-law whose beautiful outdoor lanterns were a mess after wax candles melted from the sun.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2011-12-30

"Very satisfied excellent service, love the lights.
Will definielty come back for more shopping and spread the word. Thanks take care and have a HAPPY NEW YEAR !
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2011-12-30

"Very good device and lights work excellent"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2011-12-30

"excellent service. Quick delivery."


5/5

2011-12-30

"I found the initial ordering to be easy, product excellent and delivery was timely."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-12-29

"Excellent. I called Lamplust to find out why the order I placed with Groupon hadn't arrived only to find out that I had never placed the order with Lamplust. . . . so the person I was talking to walked me though the whole ordering process even though I knew he was busy. And he did it with a great sense of humor. . ."


4/5

2011-12-28

"i love the lights, they work great! I was unhappy with the online ordering experience. Your website would not accept my groupon and responded that it was expired, but that was not the case. It took a few days to get resolved and in turn delayed my receipt of the lights."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-12-28

"Products arrived very quickly and were exactly as described."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

4/5

2011-12-28

"Love the price! And these are really good quality... the only thing is that these "white" lights are the "blue-white" kind... which I suppose is because they are LED's? They don't match the white lights we have on our Christmas tree.. we hung ours over the two upstairs bannisters that overlook our open-concept living room.. but it's okay.

Love the variety of patterns (and being that there are only 8 to choose from, it's easy to pick one and get both sets synchronized. Our Christmas tree has dozens of patterns and it's a pain to choose.) And we love that they turn off on their own! This was a great purchase and I'm looking into their website to buy some unique lamps for our bedroom renovation!
"


4/5

2011-12-28

"I purchased 3 sets of Multicolor Strings of 64 LED Battery-Powered Lights through Groupon. The order process was great at LampLust Lighting because they had a link on their website just for Groupon customers with great instructions. Somehow, even with checking what I ordered, my order confirmation email from LampLust stated that I'd ordered 3 sets of White LED lights instead of Multicolored LED light strings and provided an expected delivery date. Fortunately, the email had a link that allowed me to respond that they were sending the wrong product. LampLust sent me an order update email with the correction, but no longer listed the expected delivery date. Eventually, I was sent an email with a tracking link. The lights arrived on the date provided.

I LOVE the lights. However, I am disappointed that the strings are not sequential Blue, Red, Green, and Yellow.

One string has the pattern: YBYGR,BYBYG,YGYBY,BYGRG,RGRGR,GRGYB,RBRBY,GYGYB,YGRGR,BRBRG,YGYGY,BYBYB,YBRG = B(15) R(13) G(17) Y(19) Total 64.
Another has the pattern: YBRBY,BRBYB,RBRBY,BYBRG,YBRBR,GRBYG,RBYGY,BYBYB,RBYBR,BRGYG,YBYBR,BRBRB,BRB = B(26) R(16) G(6) Y(16) Total 64.
The third string has a breakdown of B(12) R(13) G(20) Y(19) Total 64.
Thus over all, the three strings had a total of B(53) R(42) G(43) Y(54) giving me enough LEDs to make two strings sequentially Yellow, Blue, Red, and Green - Or so I thought.

Imagine my disappointment when I discovered that the LEDs are permanently fixed within their strings. I wonder how these strings will perform when an LED stops working. Does the string stop working? Does it continue working with just that light not working? If so, how many LEDs have to fail before the string stops turning on?

The box with the lights comes with an 8.5”x 11” piece of paper labeled INSTRUCTION MANUAL. Nothing on the Instruction Manual addresses LED replacement or failures.

Written upon the Instruction Manual is a list of the light settings -- “8 Functions to Choose: Combination; In Waves; Sequential; Slo-glo; Chasing/Flash; Slow Fade; Twinkle/flash; Steady On”. I have set my strings to “Combination”. Maybe if the LEDs were all white OR sequentially Blue, Red, Green, and Yellow then I might be able to literally see the “In Waves” or the “Chasing/Flash” features instead of a variation of blinking lights. As it is, on “Combination” I get a constant variety of blinking LEDs.

I wish I had purchased more through Groupon. But, at full price and even at the LampLust “Sale” price, I would be very unhappy to receive light strings without 16 sequential sets of Blue, Red, Green, and Yellow LEDs per string and would consider returning them as defective.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-12-28

"Awesome product and very fast service!"


5/5

2011-12-27

"Excellent experience. Everything arrived on time and worked beautifully."


5/5

2011-12-27

"Excellent. I initially forgot to apply my Groupon and customer service promptly took care of that for me. Fast shipping, too."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-12-27

"I have ordered twice from LampLust Lighting and have been very pleased both times.It's one of my favorite "fun" sites to shop. I know I will be purchasing more of their great products in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges