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Verified
5/5

2006-02-24

"I am an international customer, currently residing in the middle east, and would like leave a few words of praise for Lik-sang.com's customer support, as i feel they deserve it. I recently placed a pre-order for a gaming console, and faced some payment complications (in my own fault), and needed to make changes to my order. Lik-sangs's customer support was incredibly fast, proffesional, and kind, through-out the whole incident (14 emails, back and forth). I have placed many international orders in the past, and yet this is the first time i have seen this level of devotion. Please rest assured that this reseller is as proffesional and curtious as it gets, which is the highest praise i could possibly offer. Be sure to check them out before your next order or import. It will be worth your money, and your time. "

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Variety of brands and products offered
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Delivering products damage free
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Customer service being easy to reach
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Verified
5/5

2006-01-23

"Lik-Sang is the best website I've currently used for online shipping. You can't go wrong with them if they have the product you need. Everything there is cheaper than it is at my local store (ps2 memory card, controllers, etc)."

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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service being trustworthy
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Customer service being easy to reach
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-01-17

"I have been shopping at Lik Sang for almost four years now. I have never had any problems with shipping or items not being in stock.

In my most recent order, my bank decided to charge my order twice. I e-mailed Lik Sang, and the second charge was cancelled less than three hours after it had been placed. I've had stores in the US take weeks to do that.

I once received an item that was a little picky, a Playstation to USB adapter, and had to be jimmied before connection pins touched. Lik Sang responded to my e-mail about the item in less than 24 hours. I ended up fixing the problem on my own, but I was told Lik Sang was going to alert the manufacturer about the problem nonetheless.

Shipping takes a bit longer than I would like, but items are shipped from outside the US and still arrive faster than packages shipped USPS within the US.

Nothing but praise for Lik Sang.
"

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Verified
5/5

2005-12-10

"I love Lik-Sang! My name is Dan, I live in Richmond, Virginia, USA. I have a white, Japanese PS2 that i bought from lik-sang and Naruto 2 for it and i can't stop playing!! I have pre-ordered the third game and await its arrival with MUCH anticipation!

I was introduced to lik-sang through a good friend. he raved about it! he orders all of his import and misc. UIA (unavailable in america) computer electronics through you. I carry my lik-sang keychain, that i got with my Japanese ps2, everywhere i go! Whenever anyone asks me what it is, i make sure to give them a DETAILED description and write the web-address on something they're carrying (even a body part, if it's all they have :-P)!

I appreciate lik-sang SO much for making what would normally be unavailable to a guy like me, availabe and thank you for your time, you have made my free-time so much more fulfilling and interesting! The payback points are a wonderful idea and a greatly appreciated benefit of continuing to do business with lik-sang. I'm learning Japanese currently, in the hopes that one day I'll be able to actually understand the games i play :-)!
"

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being easy to reach
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service being easy to reach
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Overall web site
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Verified
5/5

2005-12-08

"I ordered a Candy Pink DS (was not for sale in the UK) with Zookeeper for my girlfriend and I wanted it here before her birthday. It was not only delivered in three days, but the packing was pristine, concise (included a simple sheet on setting the language) and discreet AND I didn't have to pay ANY DUTY!! I know it's a roll of the dice, but regardless of my import-tax-free-luck this time I am extremely impressed with the service from Lik-Sang and will advise all fellow gamers to order through their site. - Tommy "

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
N/A
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
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Customer service being knowledgeable
Customer service resolving problems
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Customer service making decisions on their own
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Verified
5/5

2005-12-08

"I've been a troublesome customer, always asking the Lik-Sang staff to help me with my order every day as I had a indecisive mind, I didn't want to seperate my orders and waste more money on the shipping, so I kept adding stuff as there was no feature such as combining orders, I had to email Lik-Sang staffs to add some items, and I emailed over 3 times and I'm surprised that they aren't getting impatient at this. I'm very satisfied with the order and the shipment as it arrived within a day. I love their service and will continue to purchase from Lik-Sang! ^^"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-12-07

"Was a pleasure doing business with, communication was great and goods came very quickly."

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Verified
5/5

2005-12-07

"First rate reseller, with world class service in terms of speed, quality and courtesy."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2005-12-07

"Lik sang is the perfect store online, good service post selling e onesty. Thank's."

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Verified
5/5

2005-12-07

"Superb service. Due to short supply here (UK) I orderd a PSP on Sunday night and it was here well packaged (and with a few extras),on Wedensday morning in the UK. I order online a lot and things shipped from home normally take about a week so I was delighted to get it so quickly.It was shipped with UPS and from Monday I had online tracking. I was happy with the shipping price for such a good service. After import tax I worked out at about the same cost as in the uk shops ( where as I mentioned din`t have any) and is some cases less and as it was for my sons Chrismas I was more than happy.

I will definetly order from Lik Sang again. I am so very happy with every aspect of my first odrer.
"

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Verified
5/5

2005-12-07

"This is one of the only online stores I know I can always count on for my import gaming/product orders and Lik Sang has never disappointed me since day one of being their customer. Truly outstanding customer service and a marvelous selection of fine imports to choose from. It's like Christmas morning everytime I receive something in the mail from them. I wish I could say the same thing for other online retailers. Keep up the fantastic work, Lik Sang! Thank you!"

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-12-07

"I made my first 'import' purchase from Lik-Sang in November, I had seveal queries about customs and stuff and found them really helpful...

The items shipped and delivered ahead of time which was nice, but the most reassuring thing was that I was able to email somone that actually reponded quickly and helpfully....

Not sure how politically correct this is, but from my point of view, considering I am in the UK and I was purchasing from Hong Kong, someone who had a perfect grasp of english. It was very reassuring.

Jason Brice
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-12-07

"I purchased twice from Lik Sang and both times received excellent transactions, professional care and advice and received support like from no other company. I had a few technical queries and problems and received the utmost attention a customer can receive. I recommend this company highly and will gladly purchase from them in the future. I hope their success is as high as the praise they receive."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-12-07

"Je viens de commnder une console sur LikSang pour la première fois, une PSP Ceramic White, qui est arrivé chez moi en France en moins de trois jours, dans un colis très bien emballé avec un petit cadeau qui m'a fait bien plaisir et aussi un grand merci de m'avoir fourni l'adaptateur secteur français pour la recharger, Lik-Sang offre un service excellent, avec des prix très compétitif, je suis un client heureux, cela faisait quelques temps que j’étais client chez eux, et je pense le rester pour longtemps !! J’en parlerai autour de moi.

"

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Verified
5/5

2005-12-07

"ordered my sony PSP and metal gear acid on the 17th of july and it arrived at my place on the 26th of july. much quicker then i had expected and it was in excellent condition. Very happy with their service."

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability