"I love my new bed! It is giving me a great night's sleep. "

" My wife and I bought two of the Lineal units to make a king size bed with his and hers. One unit was assembled with no problem, except for having to find the brackets at the bottom of the unit which hold on the plastic upper mattress retainers. These brackets are hidden below a thin layer of material and you are required to find the brackets and poke a hole in the material in order to screw on the plastic bed retainers. I was not happy that holes had to be put in the material, but I guess as long as you found the brackets the first time the holes would be covered permanently by the plastic retainers. However on the second unit, assembly did not go as well as two of the brackets on one side where apparently welded to the frame a little bit lower than they should've been and as a result, the screws supplied by the manufacturer were not long enough. I had to make a run to Home Depot and buy two of the same screw but 1/2 inch longer. This did solve the problem.

Other than this small glitch, my wife and I are very happy with the functioning of the Lineal. I was able to figure out how to customize the control unit without too much difficulty, and it is a pleasure to be able to adjust the mattress for watching television or reading or just taking a quick snooze. Overall we count it as a great investment. "

"I call ex to order it because I had some questions. They were very helpful . Everything happened in a timely manner. The day of delivery was great. The delivery men were so nice and considerate of my home in moving in the bed and taking away the old packaging. I am very happy with it all and would highly recommend saatva and lineal to all my friends."

"After trying numerous adjustable beds in retail stores I was excited to find one online for a reasonable price.
However, I should have remembered "you get what you pay for". First of all, the guys who delivered the Lineal and the Loom and Leaf mattress had never seen one of these before and literally had to "find directions" to set it up and to make it work. Secondly, the website says "lineal can be used with most any bed" yet every time I adjust the bed it knocks the footboard off of the rails. I don't know if this is typical or if the lineal wasn't installed correctly. Anyway, I wish I had stuck with a retail store so I would have some recourse, or someone to call to come check the installation.
Also, the delivery guys had a VERY difficult time getting up my stairs so if you have a tricky staircase, think twice.
Note also, the Loom and Leaf website says someone from Loom and Leaf will contact you for delivery. I never heard a word from Loom and Leaf regarding delivery, just a recording from some delivery company I had never heard of.
Finally, the preset for zero gravity is not the same position as I experienced in retail stores. Wish I had bought a regular mattress and box spring."

"Overall, workers were professional, but they left scratches on my stairwell walls."

"Company delivering Lineal did not read instructions on how to set up bed. Asked for max height on legs and they set up with lowest. Mattress restrainers installed with wrong screws. "

"I love my new lineal adjustable base. It makes it so easy to get comfortable in bed. Also, sleeping with my head raised just a bit really helps with my stomach issues as well. "

"They were on time and professional. "

"Customer service excellent , product very good, first delivery ok, but had to send another pair to see what they could do to solve a a major problem and they were very creative and caring and successful. Wish Lineal had an option for a bed surround(as in a platform bed) made to fit the adjustable bed. It would not only look better, but would have saved me the trouble offinding a platform bed to put it in. Customer service manager found me a bed at Pottery Barn, but when it arrived the Lineal would not lay flat in it after it had moved a few times. The delivery people creatively unscrewed the head of the bed, inserted washers to elongate it and now the Lineal has no problem doing what it is supposed to do. I notice that Sleep Number beds offer a decorative surround that fits their product. Wish Lineal had also as it would have saved time and effort. Hope they will do that and also offer a line of sheets that will fit the mattresses as the latex mattress is not as deep as coil and so many sheets are made to fit 15 to 18inch mattress depth.

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"I'm the most skeptical person when it comes to making a purchase, particularly for something so essential as a mattress. The wife and I are extremely satisfied with our Saatva Loom & Leaf and the Lineal base. "

"very quiet, comfortable,easy to use"

"The delivery people seemed to be in a hurry because the set up took longer than their schedule allowed and they had to get on to be in time for their next delivery. They were nice, but I felt rushed at the end when I was supposed to check it out before they left.

There was stuff left in the box, which John and I eventually worked out was probably what we would need if we decided to attach a headboard in future? Not sure. It's some metal parts and some nuts and bolts. Delivery people said they didn't know what it was for.

Most important though are the following two items:

We would like a manual as aren't sure what some of the buttons are for on the remote.

Also, the bed seems too high, and we don't know how to lower it.

Can you please send us a manual so that we know how to lower the bed and how to get the best use out of our remote. "

"Great service installing the brackets to the Lineal frame and my headboard, with my help - even though they said they had never done that before."

"They did a great job and we're very professional. "

"The experience with purchasing the bed on line was good. The delivery team was wonderful. They set up my bed without any orders to do so. The communication between the warehouse and delivery folks was poor but the delivery team pulled through for me. I have not owned the mattress long enough to make a judgement as to how well I like it. "