"Linentablecloth.com provided the absolute worst customer service I have ever had the misfortune of dealing with. They do not follow through within the time frames they provide, and in particular, Gracie in customer service does not follow up on requests e-mails for weeks at a time. Below is a timeline of events to show how unacceptable the support (or lack thereof) I received from Gracie was:
-I returned items on 7/24/19 (this is the day Fedex accepted the packages).
-Linentablecloth.com received the return shipment on 7/30/19. At which time I e-mailed Gracie again regarding the refund. She told me it would take 2-4 days for the warehouse to inspect the return and issue the refund.
-As of 8/5/19, my order status on Linentablecloth.com still did not even show the items had been received by the warehouse. At this point in time, I messaged Gracie again. This time I was told it takes the warehouse 10 days days to properly check in items and issues a refund (despite her message 5 days earlier stating this process took 2-4 days).
-8/9/19, the 10th day since the packages were delivered to Linentablecloth'com's website, I submitted a ticket to check the status of my refund because Gracie had been less than helpful.
-As of 8/12/19, I still had received no follow up from the website ticket, so I e-mailed Gracie again, stating it had been a full 10 business, and inquiring as to the status of my refund.
-After another day of no response from Gracie, I finally had to dispute with my credit card company. I try to be a reasonable person, but at this point the lack of response from a merchant left me no other recourse.
-Finally on 8/22/19, only after I had disputed with my credit card and still 9 days after that, I received an e-mail from Gracie stating my refund had been approved and would take another 5-10 days to be issued. There was no mention of that fact that it had taken her 10 days from my last e-mail to follow up.
- Upon asking Gracie why she felt it acceptable to wait 10 days to followup, I was simply told they are in the midst of a busy season.
In short, the return was received on 7/30/19, but it took 22 days for Gracie to acknowledge that a refund would be processed (clearly they were only spurred to action by seeing my credit card dispute come through). I also work in an industry that requires lots of follow up with customers and handle an immense amount of credit card transactions. If I were to wait 10 days to follow up with a customer and claim it was just because I was busy, I would lose my job.
They never even responded to the credit card dispute (never saw a status change to either accepted or rejected), so Gracie and her team is clearly too incompetent to even know how to follow through with a credit card dispute. My advice to everyone: go ahead and dispute any charges you have from Linentablecloth.com, you will win the dispute because they don't know how to respond to chargebacks."
"Not worth ordering from this company, terrible customer service and unclear guidelines. I had 5 days to return my order for my deposit.. no where under the about rental section did it tell you this.. although it gave all other instructions. I missed the deadline by 2 days.. they refused to refund me."
"AVOID LIKE THE PLAGUE. I purchased tablecloths for my wedding (more than 15 in total) only to carry them abroad to realize they sent me used, stained tablecloths! As soon as I realized, I immediately alerted their customer service who quite promptly offered to refund me in full for the whole order. Those refunds? Oh they said to expect them in 3-5 business days. Today is day 45. They keep telling me their bookkeeping department is "behind." Yeah, tell me about it! DO NOT DO BUSINESS WITH THIS DISHONEST COMPANY--save yourself the headache."
"DO NOT order from this company! They are scamming people by sending parts of orders, waiting days (actually a full week) before responding to customer complaints, attempting to make you create an account, and then acting as if the warehouse doesn’t have all of the items. READ THE REVIEWS BEFORE ORDERING! If I don’t see my refund, this company will truly be annoyed by me. "
"I could go on forever with this post but here's the tea. No phone contact, live chat is a joke and email gets you nowhere. WTF! My order has been pending all week, they took my money and I still don't have linen on the way. Once before they sent me used stained linen that was "supposed" to be new. They denied it and then realized WHOOPSIE we really did do that. The cheap prices are not worth my stress and headaches."
"I use Linen Tablecloth for my clients weddings, they are the best price, keeping my costs down quite a bit."
"Worst place I have ever ordered from. They first sent the wrong color and after I was finally able to get them to answer their email a week later or so, I was able to return them. However, they still have refused to refund me my money. Can't believe I have to give them a 1 star, they don't deserve even that with the lack of service they give their customers. Please DON'T EVER ORDER FROM THIS COMPANY!! You do this at your own risk."
"I wish I had read the reviews before I ordered from this company. Received incorrect items and can't reach anyone to rectify the problem. Sent countless emails-no response. Will contact my credit card company to file a claim."
" Issue # 1 I rented tablecloths and sent them back and never received my deposit.
The second time I ordered some overlays they were not included in the order and no one has contacted me after reaching out to this company several times. I will never use this company again and I will let others know how horrible they are. For those of you who have had a great experience, there are twice as many of us who have had a bad experience."
"Worst company I have ever dealt with. Had to contact my bank to file a claim against them because I can't get in contact with anyone about my deposit after two months after the wedding. They don't know what they have in stock and will just mail you whatever they have regardless of what you ordered. There is no way to actually talk to a human, the phone number goes right to voice automated recording. I never get a response from the email and the live chat isn't even actually an option on the website. Total waste of money and time! "
"You can't beat their prices and everything arrived in time for my event. Thank you so much!"
"Ordered tablecloths and runners for my wedding and it could not have turned out more perfect! I received my tablecloths about a week after ordering and you can't beat their prices. "
"Ordered tablecloths that were never delivered. Sent several messages and order information requests with customer support...never heard back from anyone. Still no table clothes. At this point I just want my money back. Horrible service. "
"I ordered linens for a fundraising event at my home. One week before the event, it was cancelled. I contacted linentablecloth.com to send back the unopened, sealed items for a refund. They indicated I was beyond the 15 day return timeframe and suggested I resell them on Amazon or eBay. No refund permitted for completely new, unused items. As a side note, I received different colored "ivory" items - some light ivory, some "butter" colored. Had we moved forward with the event, I would not have been able to use them, as it looked ridiculous. Event planning can be uncertain and their return policy is too restrictive. "
"High quality linens at an amazingly affordable price. Extremely happy with the quality, price, and speedy service for a last minute event on a budget. I will definitely become a repeat customer."