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Verified
5/5

2005-03-22

"have what I'm looking for at a more than reasonable price. Shopped there before, and will continue to shop there. Great shop all around. "

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Verified
1/5

2005-03-03

"i buy a thomson xbox drive unfortunatly, it burn a few day after, it may append it's not there fault (but he have already used)

they take more than 3 weeks to send another one who was made in 2001!! a drive who have more than 4 years -> a very old one
"

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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Being trustworthy
Being knowledgeable
Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
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Verified
5/5

2005-02-18

"Great place to buy xbox parts. Got a new Version 1 power supply recommend it to anyone."

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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
N/A
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Verified
1/5

2005-02-09

"I placed my order on 1 Dec 04 for a replacement 1.6 power supply, power cord, and a ATA-166 cable. I wrote to the company four times to see what the status of my order was and was told three times it was shipped. I have yet to receive a reply on the 4th attempt. I will not buy from them again and do not recommend them to potential buyers. Customer support is not a priority to their company."

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
N/A
Being knowledgeable
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N/A
Resolving problems
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Making decisions on their own
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Being easy to reach
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Customer service being easy to reach
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Verified
1/5

2005-01-26

"I am absolutely disappointed with the poor Customer Service received from this company. I have ordered a DVD ROM in November 2004, and have still not received it. I understand that there may have been a delay due to the fact that I am in South Africa, but we are now at the end of January 2005. I have contacted the customs offices as well, and they cannot find any package in my name, or according to the delivery address. Llama.com also cannot provide me with a tracking number. In my most recent emails to Llama.com, I have requested any other assistance which they may have to offer or a refund. Those emails have just been ignored. I would therefore not recommend purchasing any item from this website."

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Verified
5/5

2005-01-23

"Ordered DVD power cable for XboX, and it shipped very fast. Nice selection as well :)"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
Being easy to reach
Resolving problems
N/A
Being trustworthy
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
N/A
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Product Returns/Refunds/Exchanges
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Web site being easy to use
Speed of web site
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Verified
5/5

2005-01-20

"Superb!! is all I can say. I ordered my high-performance ATA166 cable on the 16th of January 2005. Received QUICK and packed very nicely. I hope to see more selections from their website in the near future. I will defenitely shop from them again."

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Verified
5/5

2005-01-06

"Great selection of unique parts with very reasonable pricing. Very fair about returned parts. Ended up selling the unit we were fixing but will definitely be back to Llamma to upgrade the new console. I will buy from them again and recomend them to friends. "

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Verified
5/5

2004-12-29

"Around a month ago, I purchased two Xbox S-type controllers from llama.com's online store. The prices were certainly fair ($40 for two controllers) and I waited only a week for shipping/ processing.

However, upon receiving the package, I noticed that one of the controllers had its cord damaged and was barely functionable. I e-mailed llamma.com about this and they opened a RMA ticket without any hassle. Within another week, I was mailed a new S-type controller free of charge. For my order, Llamma.com acted both responsibly and professionally. I would recommend this site to anyone interesting in their products as their prices and support are well above average.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-12-22

"Shipping was a little longer than quoted, but still farly prompt. Packaging was excellent. product was of good quality.

The only place to go for your Xbox needs.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
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Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-12-07

"First experience was impressive. PayPal purchase is available on their secure server. I ordered two X-Box controllers on Friday afternoon. Three separate e-mail notices indicated- 1)order confirmation, 2)tracking number and carrier, and 3)order update/arrival. They arrived Monday afternoon via USPS, ahead of the schedule I anticipated. Controllers were well packaged in box, secured with shipping peanuts, sealed in blue plastic bags. Shipping was honest and fair, New York vendors should take lessons from this vendor! Price was lower than most vendors. Basically, great price, honest shipping charges, accurate description, thorough order tracking and communication. What else can describe a perfect experience. Have ordered a second set of controllers, due to such a good experience. A Highly recommnded vendor "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2004-11-26

"ordered on 25th, and was shipped on 26th. got email when was shipped with tracking number. great site wish all were like this!
added: received my order within a couple days. would buy from again!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-25

"Great service and easy to follow on-line instructions."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-11-25

"Ordered items. Recieved items on date promised.

Had questions. Customer service replied by email promptly.

Needed guidance to install item. Site had guide on-hand. Great experience.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-09-28

"I had to order a new case for my xbox to do a little modding. I payed for the case, got my payment confirmation email. 2 days later my case arrived, and I received an email from Llamma apologizing for not getting me my tracking number on the day after my payment was accepted, because his email was down.

Overall, I am very pleased with Llamma.com, and would order from them again in a hertbeat.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability