- STORE REVIEWS
- PRODUCT REVIEWS
5/5
"Around a month ago, I purchased two Xbox S-type controllers from llama.com's online store. The prices were certainly fair ($40 for two controllers) and I waited only a week for shipping/ processing.
However, upon receiving the package, I noticed that one of the controllers had its cord damaged and was barely functionable. I e-mailed llamma.com about this and they opened a RMA ticket without any hassle. Within another week, I was mailed a new S-type controller free of charge. For my order, Llamma.com acted both responsibly and professionally. I would recommend this site to anyone interesting in their products as their prices and support are well above average."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
Favorite Stores
