"I was initially impressed with their prompt response and support communication infrastructure.

But as time passed (7 weeks), with no responses at all, I promised them that if they did not respond soon, I would become "Kevin" and lambast them with a negative review on every site I could find.

I find it hard to believe that a consumer technology company would allow an open support ticket to languish for almost two months."

"Absolutely worst experience i've ever had. Took me several days and even more calls and electronic messages to hear back from someone. He literally had no idea what to tell me about my order that's been sitting there unshipped for 10 days. I asked about a refund and he said I can't cancel at this time and then seemed to be reading something about refund policies only to end up telling me he doesn't know about that either. So so bad. Wish I would have read all of these before purchasing. "

"Bought a high end mouse. The battery ran out after 2 months. Turns out it uses an obscure rechargeable li-ion battery. Not only that, but you need to destroy the mouse bumper pads to access the screws to remove the housing. Neither the battery, the charger. nor the bumper pads are available anywhere, not even from the Chinese factories selling on Amazon. After trying on Amazon, Best Buy, and a local specialty electronics shop, I reached out to Logitech asking them to help me with this issue. 3 days now, no reply.

Never again Logitech."

"Over two weeks after the expected delivery and still no product or refund. For a second time they are telling me now that they are reviewing the information internally. Never ordering from this company again "

"These guys should not be doing online commerce. They violate their own policy (website clearly states they won't charge you until product ships, but I was charged immediately and have opened a case with paypay). NEVER USE PAYPAL EITHER. I could dispute the charge with a credit card company but not the same with Paypay"

"Purchased a MK710 keyboard mouse combo when it worked it was great. But when it fails don't look to Logitech for help. I call their customer service and spend 2 hours doing everything they asked, nothing worked. I than gave them all the numbers on the keyboard and asked if was still in it's 3 year warranty and I was told yes, Now here I am 4 weeks later still waiting on them to tell me how to process this warranty claim. I think they keep asking me the same thing waiting for me to quit asking. This is the worst warranty service I have ever had to deal with in my life. They don't value their customer or stand by their product. If you value a warranty on your purchase stay away from Logitech."

"Worst customer service ever.....

Purchased a keyboard from Logitech.com. 48 hours later there was no confirmation email or acknowledgement of the order yet they'd certainly taken my money! I used their 'findmyorder' system to check for an order associated with my email address but 'No Order Found' was returned to me.

Decided to submit an enquiry through the logitech website, received a confirmation email from a random company called Digital River which made no reference to Logitech at all yet the timing seemed coincidental so assumed it must have been them. 48 hours later, still no response. Followed up by replying to the Digital River email only to be told they cannot help me as they are simply a reseller??? Why are you the point of contact for customer service then?

I then found another way of contacting Logitech only to be sent to an outsourced offshore support team. They take 3 business days to reply to any message and must not actually read any of my messages so no progress is ever made.

After a few days of all this I ordered my keyboard from a different company and received it within 24 hours. I told Logitech not to bother sending the keyboard as i'd purchased elsewhere and they finally agreed to cancel the order. The funds were returned from my card... happy days. or so I thought!

Then 2 days later I receive a tracking number for a delivery from Logitech! I check my bank balance and they had re-debited the order! What the?

That was over a week ago... now I have two keyboards and no matter what I do am unable to organise a return with Logitech as the support staff continually ignore the request. The returns form on their website also does not work as it says my order number is not found!

Literally at a loss of where to turn now... massively disappointed with a company that makes such great products. Sort yourselves out otherwise no quality product will save you."

"Placed and order on the 27th April for the silver MX Master mouse. Within 30mins I change my mind and tried to change the order to the black version. 

Firstly, there was no option to amend the order. Then I tried to contact the customer service online and by email. I got no response. I then called the number provided. The first two calls I spoke to Vincent, who quickly muted my call and left me waiting for over 5mins each time. 

I then while on hold I rang with a different phone. Spoke with a woman this time. The connection was suspiciously "faulty" and kept cutting in and out. I eventually, communicated that I would like to change the colour of the order or cancel it. The woman confirmed they would cancel the order and told me to look out for the cancellation email.

I received an email from Vincent stating they would cancel the order if I replied with the details. I did this straight away. I never got a confirmation email despite requesting one several times. 

Today 30th April, I have got a confirmation of shipment email, despite all of my attempts to cancel the order. 

I am very annoyed as it says in their terms and conditions that the customer is responsible for paying for Returns shipping cost."

"I ordered a webcam to make some telework at home, 15 days have passed from the order date, since then I have not received any information from them and my order still in "process". There is no way to communicate with them, they are not answering any call made by phone and you do not have any email to contact them. If you look on Facebook there are many people writing about the same issue. I believed that they are selling stuff that they do not have in stock. They are very disrespectful. at least if you could get your money back and buy from another store...

"

"I've bought a Logitech MX Master and recently I started having issues with the left button.
I first contacted Logitech support on the 24th of September and explained the situation and asked for a repair center in Portugal.
Today is the 16th of October and I still haven't got a solution or an answer about the repair center.
It's just unacceptable!!!"

"I've used Logitech mice for years, shelling out hundreds of dollars because their only competition seems to be Microsoft and I refuse to have anything to do with Microsoft. I have had nothing but problems with their mice. They work for a time and then they get buggy. Every single one of them. Every single time. I've had two Performance MX mice and one MX Master. Logitech customer support is the absolute worst of any company I have ever had any dealings with. They either ignore you or pretend they're going to help you fix the issue and then disappear. I see they have a new a new $100 MX Master 3 mouse out now. There is no way in hell I'm giving this horrible company another red cent of my hard earned money."

"When I wished to update the drivers on my Logitech webcam, Logitech required that I sign up with a program called Driver Support for $9.99 (what other companies charge for updating drivers? None!) Driver Support then enrolled me (without asking) in a monthly automatic charge for $9.99 for ongoing driver updates. So this was a scam perpetrated by both Logitech and DriverSupport.com. This experience followed my experience with Logitech's Keyboard, model K750. This is an excellent keyboard whose batteries are charged by sunlight, BUT once the battery dies, you are forced to purchase a new keyboard - you are not allowed to replace the battery! Logitech seems to have a long history of offering both excellent and terrible products, but these scams make their purchases a risk."

"I bought the LOGITECH CRAFT Keyboard. On the website, it has big shift key (big shift is important for designers) but I got the keyboard with small shift key, I called Logitech support and explained that I got different product, it's not same as the website and they told me it's because you live in EU and EU keyboard layout is different with US layout and we can't do anything for you.
Logitech company shows some pictures on the website but they sent different products."

"I have purchaged logitech z906 spaeaker , It is not working after 2 year. The service center does not provide any service when it is out of warrenty."

"The G553 headset has been working well for me, but I stuffed up and broke my wireless USB receiver that plugs into the PC

I paid with my order through paypal, with absolutely no word for 24 days on my order

After calling them, and waiting for 10 minutes on hold, and another 10 while the person investigates, I am told that they are giving me a refund.

Why? Because they ran out of stock of the item within the 3 days it took to process the order and in that time, the item went out of stock. (funny how they took the money anyways)

So instead of calling the people who ordered and telling them that the part was out of stock, I had to call them myself after a lack of delivery over a month.

Not only this, but they can't even ensure when the manufacturer is going to make more of the replacement part, or even that they will simply email me when the part is back in stock. I'm supposed to check myself, and their system only shows Out of Stock on the subtotal/checkout page, and even then it still allows me to press the checkout button for them to further take money from people this way??

Refund service for this nonsense should be automated, or in the very least given a call to let people know that their **** up is going to cause you to be without headset for EVEN LONGER.

Absolutely horrid. If I had known this shitshow was going to happen I'd have gotten a headset from a different company. It's been 1 month but who knows how longer it's going to be for my headset to be functional again."