"Did not meet expectation. Buy HD cameras is my advice. Also, the pan tilt zoom camera didn't do any of those things. Not happy w/ the camera quality, will buy HD in the future. "
"Had a question before ordering the cameras so made a call and was on hold for a long time."
"I shopped for a security system for about a month, during that time I found Lorex company and from that point I began comparing all the other companies to Lorex.
After noticing that is what I was doing I purchased the system and I have not looked back since.
Thus far the product is good quality with a good team stands behind it.
No complaints other than there on hold wait time for tech support.
As long as you plan for a lengthy phone wait time it is not an issue."
"Shipping seems to take longer than it should.
Everything else is great."
"The product is very good. I wish I could do a little more with it, but I opted for a lower price wither fewer options. I must admit that I am still exploring some of the features. My biggest complaint is with customer service. I had a question about a problem I was having so I called the phone number and was informed that I would have approximately 15 minute wait. I hung up and sent an e-mail request for help. That was two weeks ago and I have had no reply. Eventually, I had to uninstall and then reinstall the software to address the issue. It was a simple fix, but my concern should have been addressed by the company."
"Other than running the cables, installation was a simple plug-n-play. The system I ordered has a great deal of adjustability so it's taken a couple of weeks to get everything dialed in. The only real issue I ran into was not being able to locate the correct Android app for my Lorex system. There are many Lorex apps and the specific app identified in the installation instructions was not available in Google Play. A call to Lorex helped direct me to the correct app and despite other negative reviews regarding customer service, my experience was exceptional. "
"I ordered a product and I still have not recieved my 8 channel switch. So having the 8 cameras is usless. I have called a few times and get nowhere. The last tracking number provided was delivered to a totally different city. I have now moved my company and still trying to get the 8 channel switch delivered.
thanks
sunny hernandez
***-***-****"
"I shopped online and ordered two add-on cameras. They work as expected - Great."
"Fast delivery. Camera and cable were exactly as expected."
"Lorex is helping me provide excellent security coverage at my store."
"overall, very satisfied. goods "
"Equipment works ok, but remote connectivity (which is one of the features I was most interested in) doesn't work and the support system is terrible. Can't get any help on that issue."
"The service person I talked to was very helpful and knew the answers to all of my questions"
"great quality product. I'm still working on all the features like maximum wireless distances and email alerts. I have very high expectations, but it has, so far, met or exceeded all that I expected."
"The system I ordered was just as promised. The monitor I purchased came in scratched and without the screw to attach base to the unit."