"It was many years ago that I was first introduced to lovesac furniture and I instantly feel in love. It wasn't until recently that I purchased a larger home and felt like I could afford the furniture. I wasted time and money in the past buying other, less expensive, furniture just to have it wear down and tear up easily. Now I know I won't have to buy couches again. I will just get new covers and rearrange the furniture whenever I want a change."
"The “in-store” experience was great, however the post sales experience has not been good. We have only received order confirmation emails and no shipping information. The order confirmation email was sent twice without any additional information or time table for delivery. When we tried contacting customer service via the telephone number listed on the lovesac webpage, we received the voicemail box. We attempted calls during the listed business hours, 9am to 5pm eastern time. Of a total of 6 phone calls attempted, only 2 were answered. When those phone calls were answered, we received vague information as to when our products would be delivered or even how far along in processing they were. This is especially frustrating given the total cost of a Sactional system. Delays and shipping times are understandable, however poor communication is not. We have attached a link to an example of order tracking system used by Domino's Pizza. A more clear and responsive way to track our order would help us to feel more secure and confident in our choice of your product and future purchasing decisions.https://smperformance.files.wordpress.com/2012/01/dominos-pizza-order-status-screen-700x301.jpg"
"It was wonderful easy to access"
"Store was much smaller than I would have thought."
"Really disappointed because of the price for two peices without a discount. If I didn't already have other sactional items I would not have purchased anything."
"Fantastic, best furniture buying experience."
"Very pleased with the service. Extremely helpful. Not overbearing like other furniture store sales reps."
"Overall the experience was pleasant. I am only aggravated that I am having to beg from peter to pay paul in order to reach an associate in order to purchase a shoe for my couch that was missed during the initial purchase."
"We were told we should have it in 1 to 2 weeks. Well, Saturday will be two weeks and I still have not received the order processed email."
"I do love your sectionals but the prices are out of this world and not in a good way."
"Good experience like to be able to see the fabrics in person there were more in the store available than online. Which I love for I purchased a fabric no online so totally unique."
"wanted to take it home but none in stock. New store, just moved in"
"We had a great experience and the salesperson, Sherry was great."
"Overall, our experience to lovesac was a good one."
"Very pleasant. Awesome products and friendly staff. The Lovesac we purchased was more expensive than we anticipated, but we were still interested and the financing plan allowed us to go forward with the purchase."