"My husband and father-in-law visited the plumbing department twice today and received inadequate assistance from an employee named Don. Eventually, Don suggested they hire a plumber, which is unacceptable given the nature of the store. If Don is not interested in working in the plumbing department, he should seek employment elsewhere. No customer should receive such poor treatment at Lowe's home improvement store or any other establishment."

"I've made several orders for customers and myself over the last year. And on at least 4 occasions they have not showed up for scheduled and paid for deliveries. They didn't call to say they weren't going to drop my deliveries. They didn't even call to reschedule! They just wait for you to complain. Then when my customer and myself called to complain and reschedule they wouldn't answer the phone or they would leave you on hold for hours of attempts. They have zero accountability! And don't care one bit for the customer! A Home Depot needs to be put up here where I live. I guarantee the customer service would get a lot better if they had a bit of competition! "

"We bought a fully-assembled, brand-new electric golf cart from Lowe’s store #2656 on 12/13/23. Almost immediately, the golf cart had pieces fall off including the wheels from the stripping of the bolts during assembly. We asked to return it since it was a damaged product and they refused to take it back and instead wanted Coleman (the manufacturer) to repair, with us paying the delivery charge. After doing so and sending to a recommended shop by Coleman, the cart remains unfixed with Coleman and Lowes fighting over whose fault. We are frustrated with false advertising about the return policy, the poor assembly and the lack of help by the store personnel. We want our money back and will never do business with Lowe’s. We are preparing a Texas Lemon Law filing to get the government involved. The bottom line is don’t buy expensive items from Lowe’s, there is no return policy.
"

"As a frequent Home Depot shopper and a very rare Lowe's shopper, I was shocked to find out that Lowe's DOES NOT accept Google Pay when I got to the register. Hell, even the Dollar Tree accepts mobile payments! That's right folks, the number one threat to Lowe's accepts Google Pay while Lowe's is still in the stone ages accepting only cash, check or credit cards. I left 20 pieces of lumber at the checkout and walked out disgusted. "

"We bought a 5 year service plan for the washing machine we bought from Lowe's. After two years, a few weeks ago it stopped spinning the clothes. We called for repair. Our contract said that we would have service within 5 days. It took 5days for Lowe's to make arrangements with a local repair service to call us. Another 5 to schedule the repair. The repair lasted thru one wash cycle. The repair company told us we had to go back thru Lowe's or be billed to for any other repair. We called Lowe's who told us they would expedite our request. Our contract said that we would be reimbursed $50 dollars if they failed to repair the machine within 5 days. We asked about the reimbursement and were told it is actually a store credit. They gave us a reference number and told us we needed to go to their web site to file for it. It has now been 3 days. We have had no phone call scheduling a repair and have not been able to locate the correct on line address for filing the claim. Two recommendations : don't buy a appliance from Lowe's and don't buy a Samsung"

"I ordered paint from Lowe's which should have been a on the shelf item. There was no Lowe's a thousand miles closer to me and Lowe's send my product across the country and it was supposed to be here more than a week ago. I called Lowe's and they said as long **** it is in shipping, they won't do anything. Until I receive the product, I can’t even cancel the order. What should have taken a day or two, has been a couple of weeks. The $426 I spend has cost me more than this order and Lowe’s don’t even care. I will not deal with Lowe’s anymore. What is happening to these companies that can't get help, but on the other hand, these companies show that they don't even care. Good bye Lowe's, I will not be back!"

"I had a commercial account with Lowe's for about 20 years. Then they allowed my account to be hacked and then deactivated it without telling me. Since then I have had no access to my account, I was not notified when it was deactivated and I have talked to customer service several times and every time I get a different story. All they do is lie to me because I still have no access to my account."

"This letter serves as both an urgent warning and a call for accountability for anyone considering services from Rock Shop and Lowe’s and for its managers. The series of mistakes, negligence, and an egregious disregard for customer service that I have experienced from these companies is shocking and utterly disgraceful.

The torrent of failures began in November 2022, when I decided to order countertops from Rock Shop through Lowe's. The first issue surfaced immediately when Lowe's delivered incorrectly sized cabinets. This initiated a domino effect of delays that disrupted the entire process, from template creation to the eventual countertop installation.

The culmination of these delays was a poorly executed installation in July 2023, where the measurements of the countertops were grossly incorrect. Rock Shop, promising a quick solution, cancelled on the day of the second installation. When they finally returned for a third attempt, the measurements were even more inaccurate, showcasing their continuous and appalling lack of competence.

Throughout this chaotic situation, Lowe's Kalamazoo and Traverse City demonstrated an egregious lack of responsibility, consistently deflecting blame onto Installation Made Easy and Rock Shop. Amidst all this, the installation company was a beacon of professionalism in a sea of chaos.

Compounding these issues, an employee at Lowe's Kalamazoo displayed an unacceptable level of condescension. Disturbingly, he even insinuated that I could be sued by Rock Shop, a suggestion that left me reeling. Furthermore, he and another employee threatened to cut off communication if I mentioned litigation.

In this bleak landscape, two employees from the Kalamazoo Branch, seemed willing to help, but they were hamstrung by a wall of internal policies and accomplished little.

At this point, my demands are twofold. Firstly, my countertops need to be correctly installed. Secondly, I believe I deserve financial compensation from Lowe's for the time wasted, the stress endured, and the gross negligence demonstrated throughout this process.

As a gay, multicultural couple, we chose Lowe's over Home Depot, believing we shared similar values. Unfortunately, this experience has shown us that, in the end, it's better to be treated with respect by someone we disagree with than to be ignored and disrespected by those we thought would be on our side.

In conclusion, my experience with Rock Shop and Lowe's has been nothing short of a nightmare. Potential customers should heed this cautionary tale; the risk of enduring such a level of frustration, stress, and blatant disregard for customer service is far too high. It is time these companies were held accountable for their actions.
"

"It won't be delivered the first time they say it will & and now the 2nd day they said it would be here by 2pm. It's 4:23.
Excuses: "It was damaged". (There are 700+ in the distribution center), "The system is down", "Did you call the distribution center?...Did I call the distribution center? "The system at the delivery center is down" "Our system is down".... ."

"6/20/2023
Approximately three weeks ago I noticed that the freezer was not cooling properly. At the lowest setting of 7 (4 is the factory default) the freezer was registering a temperature of 20 degrees. At the factory default of 4 the freezer should register at in-between 0 and 10 degrees. During the three weeks of this fiasco, I have had to keep the freezer at 7, which is taking up a lot of electricity just to keep the freezer at 20 degrees.
I called Lowes extended warranty number, and a case was opened. A tech came out and suggested a couple of replacement parts. Several days later the problem was not fixed (misdiagnosed) and I called Lowes extended warranty and opened another case.
Two weeks ago, a tech came out and stated that it looked like a compressor, condenser or evaporator problem. However, he stated that to do diagnostics he would have to tap into the compressor and if he did that the compressor would not be any good and that I could be without a refrigerator for a couple weeks or possibly up to three weeks. I told him that he should know that this was not an option. He stated he would call into the office for guidance. He then called me back and stated that the compressor, condenser and evaporator, along with necessary parts had been approved. He also stated that although Lowes offers that extended warranty on Amana refrigerators, A&E might not have the parts or would have to order like parts from a vendor they do stock.
A new appointment was made for June 19 to install the parts. The parts did not show up and I had to reschedule for this Thursday. I would think that with parts this critical to the operation of the refrigerator that A&E would have put and expedite on the UPS shipment, so the parts were on time.
It is now the 20th and all the parts have not arrived. One part arrived and it is from Whirlpool. If A&E is the contracted service repair company for Lowes, why is Lowes selling Amana refrigerators? I hope that the like parts work properly.
Another issue is that A&E has a time window of 8-5 making planning difficult to ensure someone is here at the house. I had to take two vacation days and will need to take another one on Thursday.
There are over 2,000 google reviews for A&E and they have a rating of one star. No company has an overall rating of one star. Lowes should think about hiring another service contractor. You never speak to a live person. Give their number a call and see for yourself ***-***-****. Although UPS comes close with an overall rating of 1.1. The perfect combination to deal with on one project.
Finally received the condenser coil (whirlpool) and compressor today 6/20. But the packing slips do not mention anything about an evaporator or service valve. Which is another screw up by A&E. I think they are in the box with the compressor and condenser, but without them being on the packing slip I do not know.
6/22 – a different tech called stating it looks like the evaporator was not in an existing box and that they would check on the status with ups and another appointment would have to be made. Another appointment was made for June 30th. Provided the replacement parts from Whirlpool are correct for the Amana refrigerator. The evaporator was just delivered with no prior tracking information sent to my email address. The evaporator was sent via ups surepost, which gets delivered to the local post office then the home address. The status of the tracking shows on the way, not out for delivery. Finally received notification that the package was delivered. Called the tech to see now that all parts appear to be here that the next appointment can be moved up to a date earlier than June 30th. I left a voice message.
6/23 – I left another message with the tech. Since the evaporator has been ordered I am unable to reschedule the appointment to a sooner date because I am directed to the a&e web site and when I input the service order, zip code and telephone number it does not recognize the data and directs me to call the service number which does me no good because the part is on order. I called the first technician and left a voice message hoping to have the appointment rescheduled for a sooner date. All during this time we have left our freezer and refrigerator almost empty. I was finally able to get to a rescheduling option via phone call by continuing to press various numbers. The appointment is now scheduled for 6/26
6/26 – tech replaced compressor and a couple of other parts; the compressor was the problem.
6/27 – after 27 days the refrigerator/freezer is finally working properly. Home Depot and other appliance vendors use local appliance repair companies. I WILL NEVER BUY ANOTHER APPLICANCE AT LOWES AGAIN – NEVER.



"

"I am very dissatisfied & upset with Lowe’s. I purchased a washer & dryer from them. In January my washer overflowed causing damage to my home. My washer is still under warranty, so of course I had to contact the Manufacturer ($95 service fee). They came out & inspected & determined Lowe’s did not install my washer correctly. They place the overflow pan on top of the drain, causing the water to overflow inside my home. I reached out to Lowe’s & they said I need to contact the 3rd party whom they hired to install my washer. Why should I have to do that. I purchased it from them, not a 3rd party (nor was that explained that a 3rd party would be doing the install). It’s been over 2 months & no one has made an effort to even attempt to resolve the problem. I’m getting the run around no one wants to take responsibility for the damage. I’ve called countless times & have spent a lot of my time trying to speak with someone. This is ridiculous!!!"

"Horrible experience. The water softener delivered was al broken inside. it looks like a returned item was reshaped. "

"I am a General Contractor and have made numerous purchases over the past years for my job sites from Lowe's and this will be my last purchase as I am extremely disappointed in their level of customer service, especially when I have a Pro account with them. Today hit the nail with Lowe's. I wanted to return a few boxes of unused/unopened boxes of hardwood floor material and even after escalating this to the store manager, they still refused to take it back even though I said that I would accept store credit and restocking fee! Employees are downright rude as well. I am never stepping into another Lowe's store again as I have never experienced such an issue with their competitor, Home Depot. At least, Home Depot honors their returns 365-days and their employees are very respectful. Too bad Lowe's keeps losing business with its customers."

"I had an in store credit and wanted to purchase an item online that they did not offer in the store. I could not purchase the item using the in store credited. The store and customer service over the phone would not accept my payment with in store credit. They said it was a policy, that I can't use in store credit for an online purchase. I'm taking my business elsewhere, over $55, where I already spent my money."

"I have completely given up on receiving my paint rebate from Lowe's. After many months of phone calls and emails I was assured that it was going to be issued within the next two weeks. It never arrived. Again I contacted them and was instructed to restart the entire submission again. I told them to shove it."