"I had some questions regarding a few different issues, both recent, as well as dating back a little over six weeks. When I called today, I spoke with Darren, and he was excellent. He was patient, courteous, knowledgeable, and professional in handling everything correctly. I am satisfied and pleased. Thank you, Darren. Rather than take up any more of Darren's time on the phone, I then proceeded to place the order that I had put together online. It went very well - - - quickly and smoothly."
"Buyer beware! This company took my money and provided nothing in return. After two months, finally admitted to listing my parcel and refuses to replace or refund. Unacceptable"
"Great products at a great price."
"In comparison with other 'health food' sites, I've found LuckyVitamin to be the most consistent. Their products always arrive on time (or earlier), and if something is of error- customer service has been really helpful.
They supply the option of ordering single items (like protein bars) instead of having to buy boxes of the same kind (allowing me to mix and match).
Prices are a little high but pretty much on par with other companies. "
"The products here are awesome, they arrive quickly and are always in great condition. Prices are low and discounts are frequent."
"I agree, the products offered are of reasonable value. However, their website is very bad. Too many advertisements everywhere. Payment can't be processed and customer service unresponsive. Delivery takes too long as well, maybe because i'm halfway across the globe."
"I have used LuckyVitamin for 2 years and love everything about the service and products!"
"I love the products offered on Lucky Vitamin. This weekend I decided to return to Lucky as a customer and found most everything that I was looking for. When I attempted to place my order, both forms of payment that I tried would not process. I tried live chat to no avail. I called the customer service number and was on hold for 21 minutes when I decided to disconnect. I sent them an email, which should have been responded to within one business day and NOTHING. Today, I answered my own question set up a Paypal account and my order was processed. Any company doing business on the internet knows that the most difficult objective is customer retention. There are many choices out there and if the product line of Lucky were not so great, I would have abandoned this effort. As a customer, I resolved my own problem. I like feeling like a valued customer. I got great products and no customer service. I don't feel like a valued customer based on this experience. BTW, my order was $170...."
"I love this site. I live in Canada and am able to order those hard to find items that are available in the States on this site. Love it!!!!"
"The sire is very easy to use and has a great selection. Love that there is a rewards program too!"
"I have been ordering all my protein products for several years and has been almost perfect and dependable - only had a back order situation/cancelation then price increase this year on one product.
I appreciate the no drama orders
Thank you"
"After boycotting Luck Vitamin for more than 2 years, we decided to give them another try, mainly because we're on a severely tight budget, the items we ordered were slightly less than our usual online vendor and that vendor was out of stock on an item. First off, although we never selected or enrolled in this company's email marketing list and, as with all of these sly online vendors, we ensured that any "automatic" email marketing options were NOT selected, this company started "spamming" us immediately after placing our order!
Second, for Lucky Vitamin is one of those online retailers where "Your order has been shipped" notifications" = "We printed the label. You will receive your items within the next year" (well, okay, that's obviously an exaggeration but 6 days for shipping!). Compare that to the other vendor we use (Vitacost) who, when we receive an order shipped notification, the order has actually, physically, really shipped. Further, orders from the "other" vendor, our preferred vendor, arrive in amazingly, even shockingly fast time (within two days!).
On the other hand, versus previous orders with Lucky Vitamin before we avoided them for 2+ years, this ordered shipped in full, the entire order shipped! Wow! As with numerous other customer complaints, that has not always been the case. With most past orders, Lucky Vitamin would trickle the items we ordered over a span of time, making it extremely cumbersome, difficult and time consuming to ensure all items were received as well monitor our credit card for correct charges. Those previous orders, again as numerous others have complained, were messes, disasters.
Lucky Vitamin, you fulfilled our order in full this time (hopefully; we still won't receive the items for another week), but do yourselves and, especially, customers a favor and change your auto-notification system to send shipping notifications when an order has actually, physically, really shipped!
Lastly, Lucky Vitamin, PLEASE, do not respond to this review. Any attempted explanation would be annoying, aggravating even insulting."
"I have been using LuckyVitamin for a three years and I have not been disappointed. Prices are good, selection is great and customer service excellent
"
"Never a problem, prices are very competitive and Lucky stocks 80+% of the supplements I use."
"This site is the best. No matter how hard a product is to locate, I always seem to find it here and at great prices and free shipping..
Keep up the great job!"