"I love ordering from lucky vitamin! The products offered are well described, and fairly priced! I especially love their own brand of products such as the lucky tru line- LOVE the shampoo! Shipping is usually pretty quick and everything packaged well! They even assign each customer a personal consultant, she calls often and lets me know of anything that may pertain to me or offer some products I’ve not heard of- that’s top notch! Thank you!! "
"Over the years I have ordered from Lucky Vitamin, and have had excellent services and products. I just got busy in life and got distracted, yet decided to check on line with Lucky again....and was so impressed AGAIN with the wide selection of quality health products. Thank you Lucky and all your family and employees for the care you put into every aspect of your services.
All the orders have delivered quickly and a special note...I appreciate the environmentally friendly packaging. Using recyclable paper....not plastic stuff. YEAH"
"I found my favorite "Pure Life Soap Co." Coconut Milk lotion at Lucky Vitamin! The 4 bottles arrived very well packed (not with sticky tape residue like most would do) so there were no spills, no mess. I so appreciate a company that thinks it out before they ship. Thank you Lucky Vitamin! "
"Site de compras muito bom! Descrição dos produtos detalhados.
Grande variedade de produtos que nao encontramos disponiveis para venda no Brasil. Entrega garantida! Os prazos de entrega podem variar em funçao dos correios daqui."
"I have continued to order my organic personal beauty items and vitamin. Great product selection and competitive pricing. Convenience of home delivery is great. "
"I made 2 orders, LV16720252 and LV16689499 on 4th Dec and 25th Nov respectively. Both orders never did arrive. Because shipping was so expensive to Malaysia, I opted for the limited tracking and I can’t get anyone to look for the parcel for me because I took the cheapest option. It’s a donation drive to lucky Vitamin."
"The Belle + Bella YoMagic Automatic Yogurt Maker arrived with a rip on the cover of the lid, indicating a large sticker had been removed before shipping, The cord was lying unwrapped and loose in the bottom of the box. The product is supposed to have a small box of yogurt starter from the company in it, and it was not there. It appeared that this was a refurbished product, sold as new. It did not operate as in the manual's directions. I contacted the company, twice, about this order. The company did not respond to my multiple requests for them to reimburse me for the product and to have it shipped back to them. (The shipping is expensive for this product.) AVOID THIS COMPANY !"
"I have shopped at lucky for years and will continue too. They have always given good service in a timely manner. "
"Pricing is better then some other sites. I am disabled so aprox. 95% of my shopping is done on the internet. Having good people is very important to me. Thank You and I wish you and your family a very nice Christmas.
Sincerely, Karen"
"I like being able to order good products for a good price. "
"Great and wide selection of products."
"I appreciate that the website is easy to use, and I can easily select products I often order. It makes me want to purchase more frequently, instead of dreading the process! Thank you!"
"This is a 100% real opinion based on my buying experience on this shop. TL/DR: My review in 3 words: buy somewhere else.
The story: I made an order on their shop 45 days ago. Never arrived. The tracking code still says it is in somewhere in the delivery chain.
What was the answer from their customer support? They basically told me that it was my problem because I chose the default shipping option (11€) and not a more expensive shipping option (What?). You do provide a default shipping option that is basically a lottery? Amazing…
Now, I want to make clear that:
1) I ordered from Spain. They DO claim to ship here on their website.
2) I haven’t received any notification from our customs. I would (in 3-4 days) if the order had got stuck in Spanish Customs. So it IS NOT in the customs
.
3) They haven’t even reached the courier to ask for my order.
4) The last email I sent to this shop was sent more than 10 days ago. Never got a response.
5) In the previous emails I sent, it took forever for them to even answer.
Absolutely poor experience but, the worst part was not losing the time and money, but their totally unprofessional response and their total lack of respect for EU regulations in terms of customers rights.
It may be different if you buy from within the US. I don’t know. But if you are buying from abroad, find somewhere else. This is one of most uninspiring buying experiences in more that 15 years buying regularly online. They make the Chinese quality standards seem top notch.
If anyone want further information about this, you can contact me at any time. I will be happy to provide the emails received from them where you can check the dates I am talking about.
"
"All of the products I was looking for were on the website. With good sales and plenty of product options, this was an easy way to shop for many health related products. "
"I like that I can rely on Lucky Vitamin to find products out of stock elsewhere. The good thing is that they let you place the order if the product is back ordered, so you can take that off your list and have the confidence that it'll show up at your door when it's available. "