"I live in Sweden. My girlfriend ordered a game from Lukie for my birthday. There were some heavy delays as of arrival time and the shipping costs were not very very clear until right before paying.
When the three SNES games arrived, all were in great condition and to a very low price. One game, Super Mario World, had a non-functioning battery. I got in touch with Lukie, they responded swiftly to my request. They gave me a choice of getting a new game, a refund or store credit. I chose a new game and within one or two weeks they had given me a new, working game without any extra charge. They were very friendly and understanding in the process. "
"Well first and last time I buy from them, I bought a refurbished ps2 from them the shipping was good, USPS that's another issue, when I opened it there was a big hole in the corner, one of the slots where you put the game card in was pushed in so that was broken and the front of the system where you open to place your game cd in was also broken and that part was lying underneath the wrapped game so someone just threw it in there after they wrapped it. when I called to ask for a replacement they wanted the game back first, since it was not going to arrive before xmas I just got a refund. so them not going the extra for a customer they get a bad review"
"I don't usually go out of my way to write a review unless service is either exceptionally good or exceptionally bad. In this case it was pretty darn bad. I placed my order wit no issues at around 4pm. Then within half an hour of placing my order my husband told me I had ordered the wrong thing. I immediately called Lukie Games and the recording said they were busy helping other customers and sent me to a strange voice mail box without any option to wait for a customer service rep. I left a message and then also sent them an email right away with my order number and asked to cancel the order I had JUST placed. Conveniently enough for Lukie Games, they apparently may happened to not rceive my email or voice mail until the next day RIGHT after my order shipped. I received an email from them saying sorry it's too late exactly 4 minutes before I received an email saying my order had shipped. Apparently customer satisfaction is not high on their list of priorities. Normally I won't bother with the hassle of returning something I bought online, but in this case they're counting on that and I definitely will be returning. Lukie Games can spend money on employees re-processing my order"
"For the second time, they charged me AGAIN but never sent the order (I paid for 2-3 days shipping) and in a week or so I get a refund for the reason that I didn't confirm, although I confirmed in every possible way I could, emails phone calls maybe the thought I should write them a letter?
Worst experience ever!"
"Bought 2 n64 games, one came perfect ,the other no mercy wouldnt work. Then i took the game out of the system and the inside of the game fell out. Fell out... Faith in humanity decreased by 5000 exp points"
"I dont usually write reviews however they shipped me the wrong order and then wanted to charge me more for what i paid for the game i recieved. Not so great customer service very snappy customer service rep i will not be buying from them again."
"Loved this site until they made a mistake on my order, at first they could do nothing to help me out, but thanks to Facebook comments I finally got a refund for the game, let's hope next time they get good care of their clients faster !"
"Ordered a few NES games from them. Ordered on Sunday and they arrived on Wednesday! Shipping was lightning fast and games work perfectly. Would highly recommend doing business with them! Thank you very much."
"Bought a game, it had some issues, but Lukiegames was able to solve my issue."
"So far, I've ordered 8 games from Lukie. 3 didn't work at all and are on the way back to get replacements. I've also order a new Retron2 game system. It worked for ten minutes before the directional pad for the nes side quit working. So, I'm returning that also for an original game pad. So far not impressed with their products, but they do have good customer service. "
"The BEST online gaming store, I've been buying from Lukie Games for the past year and every purchase experience has been 100% rock-solid gold - great customer service, super fast free shipping and a remarkable selection.
Lukie FTW"
"Game cube for my son's birthday arrived smashed and not even wrapped in the box, controllers not wrapped and arrived late. When I call I am asked to press 1 for english then told my party cannot be reached and sent to voicemail. Complete joke. "
"This is the best shop i like this because is secure"
"At Lukie Games you never have to worry about getting the wrong thing or a used game that doesnt work. Thats because everything you buy at lukiegames.com is backed by our 90-Day NO QUESTIONS ASKED return policy! - this was taken directly from @LukieGames website return policy page. Everyone in my household was just banned from ever buying anything again from the site because I returned things. Way to live up to that awesome reputation. They also wouldnt let me use almost $500 in lukie points. DO NOT BUY FROM LUKIE GAMES!"
"After a horrible experience at JJ Games I decided to try out Lukie Games. After looking around the internet Lukie Games had the second best prices (JJ Games had the lowest) and second best selection.
I cautiously ordered four games to see how it would go. It went great! The games arrived in great condition and they all worked properly the first try! So I decided to get the rest of the games I was looking for. They came and they too worked great with no qualms on the first try! It has been almost two months now and they are all still working great! They also have the biggest selection with the best prices. I will now shop at Lukie Games for all of my future purchases. I have also recommended Lukie Games to my friends as well. All in all, a great experience!"