"Competitive pricing, fast shipment on a beautiful outdoor entry light. Thank you!"
"This was my first purchase. Highly recommended. FedX lost my package and without question, Customer Service immediately shipped a replacement. Within hours I received notification that my replacement package was shipped. Also the best price found for my chandelier. I will be purchasing again."
"Due to an accident while having work done on our house our existing light fixture was broken. I went on several sites looking for a replacement and found LunaWarehouse. The replacement light arrived and in a timely manner and although the light itself has changed somewhat since the time we purchased the original, we are pleased. Moreover the pricing of this light could not be beat locally or on other on-line sites. NO REGRETS."
"This was our first time purchasing from Luna Warehouse and we are so pleased with our purchase and with the customer service experience. We had been searching online and in stores for a few months for a new dining room chandelier and most places offered the same exact items. We weren’t familiar with Luna Warehouse but somehow one of our online searches brought us to a beautiful Toltec chandelier on the Luna Warehouse site. With a coupon code, we were able to purchase it at the best price. We were amazed at the fast shipping – we received it in 2 days! The chandelier was more beautiful than we had expected. Upon installation we learned that one of the glass shades had a crack in it. The Luna Warehouse customer service could not have been more helpful and a replacement was sent immediately. We would definitely START with Luna Warehouse next time for any lighting purchases instead of searching everywhere else and we will definitely recommend this site."
"First things first, always know exactly what you want and what you need before you order. Look at Items in a brick and mortar establishment before you order anything online. You will save yourself a lot of money and a lot of heartburn by following that one piece of advise. When you know exactly what you are ordering there will be no surprises except for the amount of money saved."
"Saw the ceiling fan I wanted an ordered without any hassles. Their excellent price compared to other local area and online retailers got me interested but their shipping policy which included free return sealed the deal. They promised 2 day delivery but the item arrived in 3 days (which I don't know if it was due to them or FedEx). Nevertheless, on their website they stated that if it doesn't arrive in 2 days they would refund $30. I contacted their sales department by email not expecting much but the next day I received an email confirming the refund. No fuss, no muss. I'm happy with my purchase and their prices. Their customer service will have me coming back for any future purchases. Thanks Lanzo."
"We wanted to buy 2 rather large high end post light and found that Luna Warehouse had the best pricing. Shipment came directly from the manufacturer, and we couldn't be any more satisfied with the transaction from Luna. "
"Website says $30 if not delivered in 3 days. They didn't deliver and didn't pay. The items had been discontinued but they never took it off the website or informed me when I ordered. All of their competitors informed me before I ordered. There are plenty of honorable places to do business, this is not one of them"
"The beautiful chandelier I ordered arrived in a very timely manner and in good shape, but it proved to be too large for my purpose. Customer service was polite and efficient, and return directions were clear. I was informed (when I asked) that I would be refunded the full amount I had originally paid. I anticipated that I would have to pay shipping fees to return it, and I anticipated that those would be around $50, the amount of shipping I paid for another, much heavier and larger fixture that I ordered from another vendor. Imagine my shock to learn that the cheapest UPS/USPS ground charge to send back from California to Florida would be $230. Lesson learned: buy from brick and mortar within reasonable driving distance. If interior decorating is not your forte or if you are not 100% certain that what you buy is going to work, you are going to pay through the nose. I will not trade with this business again; I can't afford to chance such unforgiving mistakes. "
"Got a great price on my pendant lights.
One of the glass shades was cracked and the replacement was shipped quickly.
Thanks,
Dan
"
"I ordered several ceiling fans and close mount light fixtures. The website is nice, ordering was easy, prices are good, tracking info was emailed. However, a few of the ceiling fans didn't get shipped for 5 days - even though they were listed as "In stock - ships in 24 hours" on the website. I emailed customer support after waiting a few days and they replied. Overall they did a good job, but if I needed something shipped promptly I'd consider a different seller."