"This company is a fraud. I ordered the Panasonic TCP42G10 Plasma TV from them for a great price of $670.70. After a week had gone by they notified me that the TV was no longer available. Meanwhile a month later they are still advertising it on their website but with a price now of $779.00"
"GREAT PRICE unfortunately I had to cancel my order I found the same product at a local store. Modia was willing to give me additional discounts to keep my order with them but I decided i wanted my TV that same day instead of waiting, I had no problems canceling it and my money was refunded right away with out problems.
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"First time I've decided to place a review, hope it helps. Placed an order online with Modia for a LG 42LH90 42 Inch LED Backlit Full HD 1080p 240Hz HDTV. Used my Pay Pal account for payment. Over a period of 3 weeks I was given numerous different excuses why the TV hadn't shipped. I was finally told the order price would not be honored and I would need to pay a couple of hundred more if I wanted the TV. I did additional checking and found others with the same experience. Looks like standard behavior for this business. Also contacted their CEO via email because as they claim "Every aspect of the MODIA | Home Theater Store Experience is constantly examined and evaluated…and your feedback is a critical part of our mission". Guess how responsive they were. Would strongly advise taking business elsewhere. "
"Bought Samsung BDP-1600 Blu-ray player for $122 on Jan 21 2010. It was about $15 cheaper than anywhere else. Now it costs more.
At that time price was so good so it looked unreal. But, they delivered the item fine with free shipping.
Absolutely no problems. Great experience. "
"After a rocky start to a television order, Bobby Wooley called me personally to resolve my issue. He went above and beyond to ensure I was satisfied. The TV arrived today and is beautiful. I am very happy with the customer service I received from Mr. Wooley.
I would buy from this company again."
"I ordered an LG television on December 9 and was told it was not in stock but would be shipped within a week. A week later I was told it was still backordered, even though the unit was listed as being in stock on their website. Then I was told it was to ship on a specific date and it didn't because it was backordered. I was lied to repeatedly. The Houston Better Business Bureau currently gives this company an F rating, its lowest possible score. Furthermore, the Houston Bureau has cited this company for false and misleading advertising. STAY AWAY FROM THIS COMPANY! There is NO INTEGRITY there!"
"At first I was doubtful with the 2.5/10 rating of HomeTheaterstores.com. I purchased a sony 46' 1080p 120hz TV for $955 (most other store has it for $1300), courtesy of Slickdeals.net. They shipped as promised from R&L shipping, and it arrived new. I am very happy."
"Ordered a TV 2 weeks ago that was supposed to be in stock. Twice I was offered another TV as a
substitute & twice I refused. Each time they claimed the TV I wanted was in stock but would not send it after promising to do so. Finally received a call after numerous e-mails that they did not have the TV I wanted after all. They should have said upfront that they did not have the TV 2 weeks ago. At least I know now & can shop elsewhere."
"Buyer beware! Unethical vendor. Advertises products as available until you place your order, then places a charge to your credit card, and tells you the item is out of stock, and they expect to receive a shipment from the manufacturer within a couple of weeks. After a couple of weeks go by, and you recontact them, they tell you that they finally got a shipment in, and it should be delivered within a week to 10 days. Then, on the day of delivery, after you take off from work, and stay at home to meet the truck, you find that they shipped the wrong television from the wrong manufacturer, and you are faced with a “bait and switch”, because when you call them on the spot, they tell you once again that they are out of the TV you are ordered, and you can either take that TV they shipped you (an inferior model), or, continue to wait for the one you ordered and which they promised was in stock and would be able to be shipped immediately. More of the same, over the course of two months. All in all, an unpleasant experience of promises made and not kept, which I would wish on no one. Surely there are better firms than this!"
"Ordered a 54" Panasonic on Sunday. Was told it was not in stock, but should be available on Tuesday. TV shipped Tuesday and was in my living room on Friday. Excellent service & best price around. No hassles - would highly recommend."
"STAY AWAY FROM THIS SELLER. We purchased a TV back in mid-May and they sent us the wrong model. We returned it to them per their instructions and they told us they would ship a replacement out ASAP. A month later, our credit card still showed the charge and there was no update on the order. We contacted them and they, again, confirmed they'd ship the replacement out ASAP. Now it is the middle of July, we've sent three emails in the past two weeks and all are going unanswered, phone calls going unreturned, they still have our money, and we still have no TV. We now need to file a formal complaint with the BBB to help resolve this."
"If they have the merchandise, you may be in luck. In my case, they did not have the merchandise I ordered (BDI TV Stand). There was very little communication, if any, about what was to happen next with the order they could not fill. These people just don't care. I even sent a letter to the CEO of the company, & still no response. My advice is, to order from someone else, or...........proceed with caution. Also, they will charge your credit card for the item immediately, whether you've received it or not. So, you've been warned......good luck!"
"Started out very bad experience, but Home theater Store was able to turn around. Purchased Sony KDL52XBR7. Initially card was charged and no shipment made. Could not contact by phone or email. No return call or email. After 2 weeks had to have chageback thru credit card. Then got call from Bobby Wooley apologizing for performance and offering to either ship TV or cancel order. I agreed to go forward and TV was received in 3 working days. Good condition and very happy with TV. If you use Home Theater, call and ask for Bobby. Do not rely strictly on Web."
"I would definitely AVOID this merchant! Ordered a PN50B650 that said "newly arrived"; Called Fred on 4/24 "we expect to ship on Monday or Tuesday next week" 4/28 "We have an inventory error on this model". Website price goes up but no indication that an "inventory error" is going on; infact the website says "usually ships within 24 hours" 4/29 "I'll keep in contact with you" after offering minimal price reduction. 5/5 "We plan to ship these by midweek" Website still indicates nothing with regards to availability still "ships within 24 hours" 5/13 "Remember me Fred?" No response 5/18 "I want my money back; now" 5/22 Refund finally shows up. Just about one full month; some places do identify backorders; and they don't charge you credit card until it is shipped. The whole time there was no indication of back order or "inventory problem" I seriously question the positive feedbacks done here. The home theater store was not up front with me or any other customers for the same item. Worse yet they ignored me for weeks at a time. BE AWARE OF THIS MERCHANT!"
"I was very pleased with the speed in which my order was filled and shipped. I purchased a Sony 52" XBR6 television, and the price was quite a bit better than I could find elsewhere. Also, when I did have a question when I was looking for a tracking number for my shipment, I was contacted quickly by Fred who was very helpful and courteous. I would gladly do business with hometheaterstore.com again."