"I ordered a used, replacement video card for a 2009 iMac and it arrived in perfection condition, with fast shipping at a good price. I am very happy with Macpalace and would definitely buy from them again."
"Product was just as advertised. No issues getting it or with it working. My mac worked perfectly after. "
"These people failed to fill my order. E-mailed us after two weeks of waiting telling us that they had changed the part price and we had to pay more if we wanted it. DO NOT DO COMMERCE with these people.
"
"MacPalace is always so friendly and helpful when I call their office and their products ship on time!!
Thx"
"Excellent service, many parts for Mac, fast delivery"
"Great choice of Mac and Mac Parts. International shipping and very easy to order. "
"Unbelievable !!
I buy an item on their site, pay for expedited shipping, and two days later they send me an email demanding more money for the part. I call and call leaving messages and get no response. Then I finally get a Manager "Josh" on the phone who says to me "we not ship part at that price, price is more, you want it or you want refund" I continue to tell him that is illegal, and he simply repeats himself " we not ship part, part is more, you want it or you want refund". Unbelievable!! They need to be shut down. "
"After returning a repair part in the same month of purchase, it took nearly six months to receive the credit. After many follow-ups and the threat of a small claims court action, the refund check arrived. It was $100. less that the purchase price.
Perhaps the worst business experience during my life of > 50 years. "
"Worst Apple reseller to purchase from
We ordered a part on the 17th of November for a MacBook Pro display assembly. As everyone else stated bait and switch. They do this everytime. Anyways, we needed the part so we went ahead and ordered it. They told us it would be 3-5 days from the 17th. NOPE. That was a lie. They told us that it was on backorder and said it would be here in a few more days. Well, MacPalace, where the heck is my part almost a month later? Now my client is really upset at us all because we ordered parts from you.
From now on, we will never spend a cent or waste our time with them again. Hopefully the management or owner will smarten up and save that palace before it crumbles do to poor customer service, pricing, availability of products and overall business ethics."
"Bait and switch!
On 11-4-14, I ordered an I/O board for a MBP. I received an email that the price had gone up by $30. Since we had to have it, I paid the aditional amount. On 11/25/14, I ordered a screen, and again, I received an email saying the price had gone up by $60. I called and they told me that there was no way that they could keep the website prices up to date. My answer? "Shut down the website!" I will not be ordering from them again. "
"Ordered a new power supply for an Xserve server. The part arrived damaged and customer support gave me the details to return for a full refund. The part was then refused at delivery and 5 emails and 2 calls later, they tell me the part was not damaged before shipment and cannot be returned.
I would never recommend MacPalace to anyone! "
"One word for it is Wow!!!!!
I am attempting to sue MacPalace for not returning my money.
If you ask my opinion? I would say I was swindled. My opinion is they will soon be indicted on FRAUD or someone will file a class-action lawsuit against these guys.
I bought two mother boards and I found them both to be bad. The company refused to refund my money. They said it was due to a restocking fee and did to even consider returning any of the money for the last mother board. I did not recognize it was a scam before requesting another board, putting myself further into debt. They got me on shipping too. Charged me for ground shipping but the product came weeks later. In all I lost a total of $789 dealing with these clowns...
BBB Complaint ID#: 381432
Business Name: Macpalace.com
I have a small business and would not waste time writing what is not true. I would love to use expletives but do not want to get too vulgar! I realize there are some of you who like to take risk; well here it is!
Use this company at your own risk! "
"I would strongly advise against this merchant.
After purchasing a refurbished product from the Mac Palace, Inc. and installing it, the product failed to perform as described. Mac Palace representative took me through numerous steps and countless hours of testing and chasing my tail with no results. After months of this back and forth, Mac Palace, Inc. has finally accepted the return, however they charge a 30% restocking fee. One can quickly see that a $300 product + shipping in both directions has leaves a buyer with over $100 is lost money on a faulty product.
I believe this business should be investigated for their scam-like practice."
"I ordered a heat sink 'kit' for an early 2008 Mac Pro.
No mention that the parts were used. The parts were shipped quickly, the packaging was good. The parts were clearly used, a little beat up and missing six of the eight screws that should be on a heat sink.
I called and they said they would ship me the screws ... well some screwing did occur, two weeks and two phone calls later no heat sink screws.
Avoid these guys."
"I was very worried after I made an order and then came across these reviews. My order was an international one with little chances of ending stuff back for costs reasons. I ordered a PSU for an iMac, which some people mentioned to arrive second hand. True, the shop description fails to mention that something is new or used. To be on the safe side I decided to cancel the order. It was not cancelled but instead expedited in a notice that it was shipped without actually shipping for 24h (for this you guys lose a star). The courier kept me updated all the way and it was a make or break moment for me on the arrival of the package. To my relief the power supply was new and not re-used. Installed and fired up within minutes. Happy but somewhat nervous outcome.
I did not have an issue with the staff politeness, btw..."