"I bought a mother's day present online through Macy's and selected the pick up option. When I went to pick it up they said I would have to wait 3 hours to get it but that I had the option to buy the product in store and cancel the order. They refused to just go grab the product real quick and just give it to me. I went to the location to ask them and they said to buy the product and cancel the order so I bought it (second time paying) and went to cancel. The lady at the desk says I can't cancel in store that I have to call. I call and wait 30 mins to get assistance. I am then told that I can't cancel on call because the item had already been ready for pick up (so the lady in the store lied). I had to fight for 30 mins before they agreed to cancel. (That was last night). This morning I get an email that the items have been shipped because I didn't pick it up! I am currently on call with them and once again they want to tell me I can't get a refund nor will they cancel my order. that is two charges of $119 they refuse to give back. Advice: DON'T SHOP MACY'S"

"I am very happy with the purchase I made and didn't regret at all. "

"I love it! I shop there alot "

"I have had a Mac's card for 40 years and have experienced the worst customer service EVER!!!! If you like being kept on hold forever or if you like being disconnected this is the store for you. Yesterday early in the day I went to three service stations, none of which had a a customer service rep. There were three other woman with no place to check out. Order it on line and the last act prices do not apply. I was willing to drive 40 minutes to another store and placed four phone calls, none of which were answered.Tell me if they had the item on Amazon what I would have done. Cant even give them one star. "

"After many years boycotting Macy's because of a bad experience, I decided to give them another chance. Even though the items I ordered were slightly more expensive, I ordered them from Macy's because of the Black Friday promotional giveaway of earrings and necklace. The products arrived, but the jewelry did not. I called, emailed, and used their online chat. Several weeks went by without a response. I left the chat box open for 5 days, nobody replied. Finally, I threatened a review. Immediately, I received an email stating they were reviewing my claim and would get back to me. That was several weeks ago. After reading other reviews, I see I'm not the only one. I guess they are back on my boycott list (along with Sears)."

"I would give them zero stars if I could. Good luck getting any kind of customer service support after you place your online order. I have literally called them 10-12 times in the span of two days in order to inquire about a $15 courtesy gift card that was supposed to be emailed. One rep told me "Wait 24 hours." When that time came and went, I called back. The next rep told me, "I'll send it again." Never received it. I called repeatedly over the course of two days and was then told it could only be mailed (so the other reps lied?) and to wait one week. I must be a masochist, because I called (again) today. The first rep's English was so bad, she simply transferred me to Macy's Herald Square without my consent rather than continue our conversation. The second rep claimed not to know anything, said he'd get a supervisor, and then hung up on me after 10 minutes. I'm on Live Chat now, and have been left waiting for 15 minutes. Honestly, Macy's get your act together before people start flocking, en masse, to Amazon. Oh, wait, that already happened! Good luck with your bankruptcy."

"Worst experience I've ever had, all thanks to one of the top managers, by the name of Laurie I think. The tag price was misplaced, I though it seemed a little odd that the item was at the current price, anyway make the long story short, she almost made it seem like I'm the one who switched the tag. "

"I order thousands of dollars from Macy's a couple shirts were missing when the delivery guy from UPS liver might shirts I open the door and he drop them off in the garage and run away and told me that I left them in the garage I don't know why until I find out the bag was open and missing items no lie was missing items but Macys send me a letter that everything was deliver calling me a liar and bought Versace T-shirts at a price of $150 and they send me one in a bag the said damaged wear out I cannot believe they will do something like that I'm not happy"

"I purchased a dinnerware set online and chose to have it picked up in store. Once confirmed in store that it was there , I go and pick it up. I head home and open it and it’s damaged. I should have known because when I went to pick it up in the store, the box my set was packaged in had no “Fragile” wording on the box. First issue - my dinnerware set was not packaged properly. I call customer care because I purchased it online and the first person I spoke to ordered a replacement. Second issue - The representative sounded like he had no idea what he was doing. Didn’t verify that the replacement package was being sent to the store. He even told me to throw away the broken set and because I didn’t trust it, I decided to bring it into the store. I bring it into the store where I picked it up and left it there for them to ship back. I ask the store to verify that a replacement order was put in place. The supervisor assured me that there was but the problem is, is that they have no way of tracking it. He said most likely it would be sent to the store just like the original order. Third issue - Next day, I get a confirmation that my delivery should be in store two days later but that I saw my shipping address was my billing address and not the store. I called Macy’s again and the rep assured me it’s being sent to the store. Fourth issue - The day of the expected delivery date in store, I get an email from UPS saying my package is being sent to my billing address and not the store. I am raging at this point. I called Macy’s AGAIN and at this point I’m angry. The rep proceeds to tell me the same lie and the moment I tell her the same tracking number on my order that’s in the email from UPS is saying it’s being sent to my billing address which I am no longer physically located near. After being on hold for about 15-20 mins , she confirms that it’s being sent to my billing address. At this point I can no longer waste anymore energy on this. I tell the rep I want my money back and that I no longer want the package. She then proceeds to tell me that once it’s back in the warehouse , I should get my money back within 7-10 business days ! What a joke. Macy’s needs to stop outsourcing their customer service because these people don’t know what they are doing. Last time I purchase anything from Macy’s. Macy’s is literally on the brink of closing down all their stores and I can’t not wait till that happens . They don’t deserve my money or anyone else’s. I decide to order my dinnerware set from amazon and it’s 15$ more but worth knowing I will have my package in two days and that it won’t be damaged in transit. BEWARE - DO NOT WASTE YOUR TIME . BUY FROM SOMEWHERE"

"I tried to order from macy's and they cancel my order because they could not verified my phone number i had this phone number for a year . So I ask customer service then if you cannot verified my phone number and can you ship it to a macy's store and she said cannot because i will have to go though the same process after that i hung up . I am sone with macy's wost customer service ever."

"8/4/18
Went in today and purchased over $200 of Fiesta Ware. My shopping experience was made very easy because of a woman named MIA. She helped me with my choices and made sure my shopping experience was a great one. She possesses unique people skills that create a bond immediately with your customers. She goes the extra mile to see to it that you are pleased in every way. I can't wait to come back so I can be serviced by this outstanding employee of yours. Thank you for providing your customers with employees such as MIA.
Sincerely,
Linda Hirsch"

"Three weeks ago I order 2 item over the phone for an upcoming trip. After a week I called to see what the status was and I was told that my order was on the way. Yesterday I called and was told that I returned it. When I tried to get more information I was brushed off. I never got it. Today I got an email that my returned order was received at the store. I called immediately to catch my order and was told that the zip code was copied wrong and that my items were already resold. I can't tell you how angry I am. I will never buy from Macy's again and I would discourage anyone else from ordering from them."

"My husband purchased an Apple Watch for me for mother’s day . The order was cancelled twice due to billing zip code that he called and fixed with them twice . I spent over 2 hours on the phone with person after person (all as equally rude ) until the last supervisor named “lovely” told me she didn’t care I was spending my mother’s day on the phone with her because she herself wasn’t a mother so it was irrelevant . I will never do business with Macy’s again . My poor husband felt terrible I didn’t have a gift and nothing was done to rectify the situation , besides telling us we could have the more expensive watch that was in stock . I am totally disgusted. "

"Thank you for the email and the delay in getting the birthday gift to my niece. I Ordered the gift a second time through a call center representative who I gave very specific instructions to (Eric) after the initial order in error was being sent to me. I know for a fact that I out in the shipping address and name on the first order but I accepted the mistake.

I am certainly not going to accept the second order not being address correctly when I went over every detail, spelled the name the address several times to prevent all mistakes. If the package could not be sent and address to the person intended then that should have told me before charging my debit card.

After I received the confirmation email I tried to call and cancel the order without success because you have a new system, chat offline, every representative could not access thee system and I was told to keep calling back maybe the next Representative will be up?
After holding on for over 30 minutes I was told it was too late. Really this is the type customer service that Macy is providing its customers? I can certainly see why
Stores are closing and business is down.

I will make sure to never place an online order again and will spread the way to friends and family and well. For that matter I will never shop in the store again after I return the gift which I am sure I will not get a compete refund for a promised by Eric to include the shipping costs.

Thank you for wasting my time and spoiling my 20th birthday surprise.

"

"Macy's, a big retail company with poor processing!

Month 1

Bought a watch in Fort Lauderdale. I come from Toronto. Customer service representative comes up and says 'hey! you'd get 20% off if you apply for Macy's credit card.' I agreed, she asks for a form of identification and I proceeded to pass her my driver's license.

Month 2

Received the billing statement in Toronto. I tried to log in but to no avail. I called them explaining the situation. Apparently they require your social security number when and if you apply for their Macy's credit card. But all the CSR needed was my DL which did not have my SSN on it so how did she create the account? I did get the 20% discount as well which is odd. So no matter, I asked the CSR on call for the SPECIFIC amount to write on the cheque, he relayed the info, I wrote the cheque and sent it to their PO in Louisville.

Month 3

Apparently it takes 3 weeks for my cheque to reach them and another week for their statement to arrive. So, this month's statement reflected a late fee and the remaining balance for the watch. No matter, I understand. I called them, asked for the SPECIFIC amount to write on the cheque this time with the additional late fee. Emphasized that the amount their CSR told me to write the previous month was wrong for confirmation. I wrote the cheque and sent it to their PO in Louisville.

Month 4

Received the billing statement. Apparently I'm hit with a 'Minimum Interest Charge' since I 'split' the bill. But hey, I just followed what your CSR told me to write. So now I call them, CSR waived the late balance fee. I ask for the THIRD time for the SPECIFIC amount to write on the cheque, this time his manager told me. Feeling assured, I write the cheque and sent it to their PO in Louisville. And yes, amount inclusive of the interest fee.

Month 5

Apparently my watch has been paid for after 5 months.. Macy's being an MNC in a **** RETAIL industry are unable to take my credit card info to charge me on the spot? Ok. So month 5's statement fee includes that 'Minimum Interest Charge' and I am furious now, I called them, CSR grants my request to waive the interest fee of $5.80. CSR tells me a confirmation letter will be sent the following month. Ok, I mean you can send an Email but sure. Now I wait for month 6.

Please note I did request to pay on the spot, got rejected twice and cajoled to pay online. Probably a push play to get customers to try their "e-commerce initiative."

Macy's if you do read this, screw you. You guys just bred a hater for life. As a business owner, invoicing clients and charging them is commonplace to me and done daily. But Macy's? A conglomerate? Plain incompetence."