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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2016-02-04

Great service 360

"They had all the components i was looking for, and even called me about a compatibility issue. I was able to build a great computer for less than most high end sites basic start price. Will be using them in the future."


Verified
5/5

2016-02-04

Awesome, Just Awesome

"Shipping was Fast, Excellent Customer Service, and Just an all around awesome company to Buy from. Highly Recommended "


Verified
5/5

2016-02-04

Great Products and Great Service

"My customized gaming computer was built exactly as I ordered it. Elena was especially helpful assisting in the configuration."


Verified
5/5

2016-02-03

Great Customer Service

"This is my third order from MagicMicro and they never fail to deliver. Whether it is a full system build or just upgrading graphics cards or processors, the MM team is knowledgeable, helpful, courteous, and efficient. "


Verified
5/5

2016-02-02

Excellent Customer Service

"After ordering my new custom desktop computer configured just the way I thought I wanted it, I got a very nice phone call from Elena. The purpose of the call evidently was to verify what components I had selected, and to ensure all of them worked together.
Good thing she called! I had selected the wrong motherboard for what I wanted. Elena reviewed the entire order and made some suggestions for me. Generally, I do not like the “upsell” that you typically get from a supplier, but in this case it was very helpful. She even looked up my existing video card to ensure compatibility with the new system.
My order was ready to ship in about a day! I then got a call, that they had realized the case had a scratch on it, and there was not an identical case available. I was fine with whatever they would provide, but I thought the way they handled this was very good.
I received my order sooner than expected, and am very pleased.
"


Verified
5/5

2016-02-01

"Fairly early to evaluate but so far, everything seems to be working as sold."


Verified
5/5

2016-01-30

Great Job

"Loved the case, everything worked to perfection. Thanks so much for the personal assistance.
"


Verified
5/5

2016-01-28

Keep going back

"This was my 4th custom PC with Magic Micro. One for the wife, one for the kids and one for me were the first three. Mine finally died after 7 years of nonstop use and I'm hoping for the same with this new one. The other 2 are still kicking after 7 years of use. Great products at awesome prices."


Verified
5/5

2016-01-26

more than ordered

"The experts at MM proactively reviewed my order and were able to suggest mods which enhanced my final tower. And ant very little extra cot. MM is GREAT."


Verified
4/5

2016-01-26

Order took a little longer than expected, but nice PC

"The order process was simple, and the price was competitive. I was told the PC would ship "Standard assembly and test 3-5 business days" but it was more like 9 days (7 business days). However shipping was fast (2 days) and the PC arrived with no problems."

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Verified
5/5

2016-01-26

Great Computer!

"Great computer for it's price! I will definitely be coming back for more!"


Verified
2/5

2016-01-25

"Paid extra for expided shipping. Even though advertise free ground shipping arrived via fed ex ground. Not sure what the upgrade was supposed to be. Did not keep order status updated on the website. Elena was helpful."


Verified
4/5

2016-01-25

Nice communication and support

"I like the communication and support however I expected more in the final product that I was hopping for and I am talking about the additional payment for the labor however the system itself was solid so from technical point of view no regrets. My order was custom and due to emergency I did not had as much time to debate about what is totally ok . I will recommend Magic Micro as well just take your time and don't make quick decisions as more don't always mean better. I would only give 5 stars if they do it better than I could do and I am not pro but know the modern standards . The shipping was quick and as expected and promised I got everything on time and that is a big plus, definitely will order again. "

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Pricing of products and services
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Product Returns/Refunds/Exchanges
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Verified
2/5

2016-01-12

Poor costumer service response

"I've been a costumer with magic micro since 2009. I've built more than one machine with them. I however had difficulty with the costumer service this time due to huge delay in answering my emails.

"


Verified
5/5

2016-01-12

"We had recieved wter damage unit, You guys steped up and exchange for another with out complaining. sent ou new phone. Wife is happy.!!
Thank you
"