"Review requested by main faucet is exchange for gift card. I ordered faucets from them for a bathroom remodel and the shipped what I asked for in the stated shipping time. I would use them again."
"Great selection ! Had what ai wanted at a good price. Fast shipping and no sales tax. What else can you want ?"
"The product was well designed and has a good appearance. Installation was easy. "
"I ordered a range hood of $500+, it was shipped in two packages. both were left at the front door when no one was at home, and one was missing and the other was damaged.
MainFaucet told me that the replacement would take 1 month, so I requested a refund. and they sent me the shipping label to return the damaged piece.
It has been 6 weeks since I returned it, and I still have not got my refund. I called/chatted with Simon more than 6 times and I was either told the refund has already been processed, or it will be processed today/tomorrow.
EDIT:
after I posted this review, I got a call from Simon, and the refund was issued next day.
In terms of custom service, I would rate it higher, because I can talk to a real person over there instantly, no waiting at all.
"
"Arrived in time. Excellent product."
"Very smooth transaction. Ordered a shower door that was delivered via freight, the items were well packaged and delivery was on time. "
"My order was packaged solidly and arrived without any damage, great job considering all the glass that was included. All items are top quality, thanks Main Faucet. "
"Searched the internet for days finding the size sink / cabinet that I needed.. Found it on Main Faucet and it by far beat the prices for every other site that I searched..AND FREE SHIPPING..... Order was delivered quickly and on time.. would definitely recommend.."
"Great product! Fast shipping! Highly recommend. "
"Everything was great! Fantastic customer service."
"The Main Faucet web site works very well and customer service is excellent. "
"Very happy with our purchase so far. Mainfaucet.com was easy to work with and the price was the best we could find."
"Got a really great deal on some glass shower doors, delivery was a breeze and they look great!"
"The website is well-designed and easy to find what I'm looking for. The prices are better than from what I have seen on other online retailers and I like the option of just getting the product or getting the product with the additional "bells and whistles". The free shipping is a huge money-saver. The shipping was very quick (within a week) and everything was correctly packaged and arrived as described. I am very happy with the company and the service and product that I received and will certainly consider this company again for my future needs. "
"I shopped around extensively and found Main Faucet had the very best price on the frameless shower door I needed for our master bathroom renovation project. The shipping charges were reasonable (free!), and the service was prompt. My only problem is with the door itself, which seems to be poorly designed as far as installation materials and instructions. I'm waiting for a response from the manufacturer. Hopefully I won't have to return the purchase. But that would be a good test of Main Faucet's policies and service.
Well, here's the disappointing update as of 5/30/12: They flunked the test. My contractor and I were not able to resolve the installation problems with the manufacturer, Dreamline, and now both MainFaucet and Dreamline refuse to accept a return, even though I contacted them both about the installation problems within the 30 days stipulated. I just didn't ask for a return at that point because I was waiting for them to respond and fix the problem. THEY caused the delay beyond the 30 days. I'm being told that I'm stuck with a shower door that I paid over $500 for and cannot be installed. Don't buy Dreamline products - the quality control is terrible -- and don't buy from MainFaucet. Their return policy is lacking in consideration and understanding, to say the least. "