"Initial reaction to Jacobson Toyota service was positive: found the product I wanted on their website, ordered, paid using 'coupons' for free shipping and cyber monday, got an acknowledgement email from them. Problem solved!
Then I got an email from them saying the order was cancelled. They could not ship 'hazmat' material, transmission fluid. They told me I could re-buy the product online and come get it from their store, but they would not fulfil their commitment and instead just cancelled.
This does not impress me at all. Instead of a solution, I got a new problem. At a guess it cost me an additional $112 to fetch a can of transmission fluid ($16 free shipping, $16 for the 24 mile round trip, $80 for the hour of driving across town and back). I told them to enjoy whatever profit they made from the transaction since it would be the last of my money they would see, that being the head of a large family with many toyota vehicles the long-term loss to them would be substantial, and for them to look for feedback posting these facts on the web. No response.
Not a positive experience. Shop elsewhere if you can."
"Nice to deal with this dealer."
"I’m obsessed with using real Toyota parts (not eBay “OEM” parts) and these are the cheapest priced ones I’ve found. We’ll see how fast shipping is!"
"really easy to order, got a discount that was online exclusive"
"As long as you use the correct keywords when searching for items you will find everything you need and even a little description of what you experiencing wrong if you are looking for this item. "
"Hard to find product at a very good price and free shipping promo make it an easy purchase "
"Does not recognize t shipping address though the box was selected for shipping address the same as the billing"
"You should provide a confirmation of this order right the way, but instead the system asks me for a feedback?! I'm interested know if my order was posted successfully. "
"Product ordered, hopefully it arrives in timely fashion and fits correctly."
"Better yet, I got free shipping. Product is good quality."
"
shipping could not find my address. I have had same address for 30 years. "
"Much better price than the dealership!!"
"Keyword search is not intuitive and fuzzy enough. Parts images are horrible"
"Quickly found the part I neeced."
"Website and app has ease of use. I put in a couple orders. Accessory order is ready for pick up quickly. People at dealership is very nice. "