"TRIED to order a processor from them. They were extremely rude on the phone, didn't respond to e-mails or calls and did not update us on anything. Eventually they canceled the order without telling us and we only found out 2 weeks later. I have bought a lot of components online and by FAR this is the worst reseller I have ever dealt with. "

"I have bought many parts from Mark One and they have never failed me yet! I just placed an order on Tues. Dec 16, 2003 and chose 3rd business day delivery so parts would be here on the 19th. However, I misread the '1 to 2 business day' cycle needed to fill the order. When I found out the order wouldn't ship until the 18th I was unhappy and emailed Mark One. On the 18th I inquired about the extra charge for next day and their response was 'It will be there Fri the 19th, no extra cost'. This is just one reason I keep going back and back and back to Mark One. Great service, great parts."

"Mark One has built a dozen machines for my friends, family and my business. They are prompt and knowledgable.

Just a word of caution, not necessarily related to Mark One... Before you hit the purchase button with your mouse, be sure to review everything you ordered because sometimes the ID numbers of the products are very similar to one another.

So, a word to the wise... take your time and review everything a second or third time."

"I've ordered two boxes from them in three years plus other hardware. alwase fast delevery,exactly what I wanted and helpfull telephone sales advice. will be a return customer again."

"Product shipped on time, was exactly as advertised and all communications from this company were clear and concise and contained all the information I needed."

"I ordered a P4 2.8 800 Mhz. It was the shipped the day after I ordered and arrived on time. It was well packaged. Good experience."

"I have placed multiple orders from Mark One.
Order for >$1k placed 12/15 (a Sunday).
In stock items shipped 12/17 (Tues.)
Adequate email notifications.
Inadequate tracking process - you must use the a "Tracking Link" from their website - they do not email the Customer actual Tracking Numbers, but will provide them if you contact them by email/phone.
...now the interesting part....1 item on my order was going to be dropped shipped - so there would be 2 packages. All information provided to me said that 2 packages were shipped. When package #2 did not arrive, I emailed them about it. They called me >4 hours to tell me that package #2 had not been shipped, and would I like to cancel or order substitute item.
Things I like:
- They are 2 day UPS delivery from me.
- Pricing is competitive
- Shipping $ calculator is readily available.
Things I do not like:
- Shipping/Tracking system
- 15% restock fee even if item is DOA (I have not experienced this with them)
- UPS charges are > than actual cost, as far as I can see."

"Bought an Antec 300W PSU. They took quite a few days to ship it out ... I don't know why. Regardless, it did come, was well packed, and works great. "

"Saw that they had the P4 3.06 chip in stock (according to the web site) Called to make sure it was in stock and could be overnighted. They said it was instock and that I would have no problem receiving the chip. The next day I called to confirm that the chip was sent out (the tracking number sent to me was invalid) I was informed that they did not have the chip in stock, and that it was not going to ship. Take this for a grain of salt, but they WILL lie to you on the phone..... very sad. I cancelled my order and went with a more reliable vendor....

Thought you all might find this interesting.... After posting a review of Mark One's "service" I received the following email:

"It is one thing where you are duped out or held from your money and another when some one orders our last processor of that day before you placed the order. We have an issue of slander with your resellerrating.com comment. We never initiated a sale on your credit card therefore you have nothing to comment about. No one ever told you it shipped, no one ever gave or sent you a UPS tracking #. Would you have preferred us to lie to you and say it did ship? It is not our fault someone was quicker than you. Please remove your comment from our profile. If you cannot agree with our assessment, we will pursue the matter further with proper evidence to resellerrating management.


Thank you for your time.

Greg Johnson
CEO"

I replied:
"The fact of the matter is you did take my order (specifically after I called to see if the chip was instock). I was told "If I order today it will get there by Friday". As it turns out this was a complete lie. True my card was not charged, but if I had not called on Thursday to check on the status of the order I would probably STILL be waiting for your "in stock" chip.

Take whatever action you feel necessary with resellersratings.com. My review is acurate and not at all out of line.... I have reviewed several other resellers, ad when they don't lie to me and deliver what they promise, I give them a good review. Perhaps if you had expressed this much concern about my order (and not my review of your business) we would not be having this conversation.....

....are you for real????

Oh, and by the way, I did have an order and tracking number form you. Here is a copy for your enjoyment."

Thought you guys might be interested...."

"After an initial problem with a motherboard, the customer service department is taking it back and refunding my account. They have been quite helpful in keeping a customer and that in itself gives them a thumbs up."

"I purchased a NEC monitor advertised as new once before and everything was fine. Purchased another one a few weeks later and the monitor I received was not new. It was scratched badly on the case and does not work correctly. The picture is blurry in the middle of the screen. NEC will replace it under the manufacturers warranty but Mark One did not sell me a new monitor."

"Another GREAT experience with this
company. Recommended. Those of
you wishing to order, try, change
your mind, and return items for
free - go someplace else please.
Do your homework first !! This
company's 15% restocking fee is
reasonable and justified. I have
had no trouble with any order placed with this company. Will
continue to buy from them in the
future."

"Excellent buying experience. Prompt turn around time and fair pricing. Great customer service, I needed to cancel a subsequent order, no problem, immediate response and positive attitude. I highly recommend to others."

"This company is just like the others. You buy at your own risk. If anything goes wrong, you will not get your money back. Just check their web site.

A 15% RE-STOCKING FEE OF THE PURCHASE PRICE OR CURRENT SELLING PRICE (WHICH EVER IS LOWER) WILL BE ISSUED TO ALL RETURN FOR REFUND ITEMS, DEFECTIVE OR NON-DEFECTIVE - NO EXCEPTIONS (SHIPPING COSTS ARE ALWAYS NON-REFUNDABLE)

Even if your merchadise was defective, they will only give you 85% of the current selling price. This is not how a reputable company does business.
"

"I ordered over 2k worth of components at great prices on Aug 14th. It took a day to get everything together and I received an email confirmation that it was ready. Cannot find a single complaint about this place except they had everything I wanted therefore I'm that much poorer. I'm definitely coming back for more!"