"IT NICE WORKING WITH YOU LOOKING FORWARD TO WORKING WITH YOU"

"It was terrible experience. I never received my tent. The customer service desk would not give me a tracking number and I ended up leaving on my vacation tentless. I had to purchase one on the way for $150.00 more. I still have not received a credit for the tent."

"I've come to assume they are trying to back out of returning anyone's money. I too am a victim of their bs shipping, but I don't want to just sit here and cross my arms.

I would love to be able to sue them; maybe start a class action, but I don't have any other information about them, except for what I've read here.

As of today, when I called, I got a "this mailbox doesn't exist" message; and that's it.

So now I can't email or call them to try and get my money back. "

"Same story as the ones I've read (unfortunately only now) on this site.

Early July I ordered a bivvy bag for my son's birthday and a few days later got inforamtion (but wihtout actual tracking number) that it was shipped by UPS on 18 July. As I live in Belgium I had it shipped to a colleague in NY. After mine and his holidays I checked whether it had arrived but nothing had been delivered.

So I started emailing and phoning them with very little success. Last Friday I fianlly got an email reply (from "Dale") that according to their records it had been delivered but he would let the delivery manager check further.

Since then: no news and now their web site is down and their email addresses don't exist anymore.

What looked like a bargain has turned into a $185 loss."

"UPDATE on 9/22: A couple of things you can do to make sure you have a "chance" of getting your $$ back ... IMMEDIATELY FILE A DISPUTE WITH YOUR CREDIT CARD COMPANY. They must investigate and really "protect" you. It may take awhile, but you should get your money back if MOG cannot PROVE they sent the merchandise to you (and they can't). I also filed complaints (both on-line) with the Better Business Bureau of Greater Cincinnati (since MOG is located there) and the FTC Consumer Protection Agency. If enough people take the time (it takes about 10 minutes on-line at each website), these scammers will be brought down. I'm pretty sure they're already out of business (at least on-line) as their website has been down for quite awhile now.

If there were a way to PM on this website to some of you, I would. I won't take it!!

On Fri., 8/22 I ordered a Garmin Zumo 550 GPS motorcycle device for my husband's birthday which was 8/26. I called Mark's Outdoor Gear on the phone to ask if I specified "Overnight Shipping" (which I was willing to pay for), would it get here on Monday? The gentleman I spoke with said he couldn't guarantee Monday, but I would definitely receive it on Tuesday in time for my husband's B-day.

So I placed the order. I received an e-mail order confirmation, but have still NEVER received a tracking number. I specified UPS Next Day Air Delivery and paid $37.00 for it. My charge card was charged for everything (close to $700). No GPS unit arrived on Monday, but I didn't give it much thought until Tuesday which was the promised date, and it never arrived. I called MOG back (no one was answering their sales or customer service numbers, so I left a message). Never received a call back. I sent them an e-mail, never received a reply. So finally after about 6 hours I called their sales line again (still no one answering at customer service), and got the same guy I spoke with on Friday.

He told me the unit didn't ship out as planned, and actually didn't go out until late Monday evening. He blamed it on UPS not picking it up. I said, well, I'm disappointed because now my husband won't get his birthday gift today, but if you're willing to reverse the $37 overnight shipping I paid, all will be well. He started on about how there was a possibility I could see "some" of that reversed, but it all hinged on them collecting from UPS. I told him that good "customer service" would be to credit me for the shipping and you as the seller should then deal with UPS. He then started to argue with me, so I ended the phone call. I waited until the next day, and the device still has never arrived (that was 3 weeks ago).

So I called back to their sales line that day (still no answer at customer service) and got a manager (supposedly), and reexplained everything. He attempted to "get the device back from UPS" (assuming that UPS ever received it in the first place, while I was on the phone. He told me he would give me the tracking number only if I agreed to pay for the $37 shipping. I told him no, that any reputable company would have given me the tracking number within a day after shipping the item. It became pretty clear to me that something shady was going on. Then he became very argumentative with me as well. I got so upset after talking with him that my husband actually called him back, and this same manager threatened him with something like, "You know, I do come up to Wisconsin occasionally ..." (which is near where we live). My husband also ended up having to hang up on him because of his abusiveness.

I found that all very strange, as MOST customer service people are extremely polite, even if they can't help you or solve your problem. People only get defensive when they either have a) screwed something up or b) are hiding something. MOG's sales manager accused me of saying the UPS person he had talked to was lying because I didn't believe that UPS had it out for delivery. So bottom line, their prices are low for a reason, they'll take your money and run. They're also running some type of "scam" using UPS' logo and information without providing tracking numbers. That's something I'm going to make UPS aware of. I have since filed a dispute with my credit card company for "merchandise never received." It may take me up to 90 days (per my CC company) to get this resolved.

UPDATE on 9/16/08: MOG's website is now down. No one answers their Customer Service line and e-mails are being sent back as undeliverable. I've also since wrote to MOG's Owner/CEO, and posted an on-line complaint with the BBB of Greater Cincinnati (where MOG is based). Waiting on a response from both. Also read my review on my3cents.com."

"I think they have gone belly up. I don't have any hard evidence of this, but - I placed an order on 9/2. I immediately received a confirmation email -It was clearly an automated message from their web site ordering system. I emailed sales after a few days -no reply. I called and left a voice mail for shipping - no call back. Now the site has been down for over 2 days for temporary maintenance. In addition, all the email addresses are now bouncing back as undeliverable - invalid address. Consider this your warning. Do not walk, but run from this vendor in the opposite direction. "

"Poor Service or Rip?

It's been a month now, they have my money and I can't get a response to where is my order... Poor Service or Rip?

Update: Notified bank and received credit refund.
"

"Beware of this company. I ordered a $400 tent which I was promised for a long time and never received. Finally I cancelled my order and have yet to receive my refund after months of requesting a chargeback or a check in the mail. They have had one excuse after another on the rare occasions I could get someone on the phone or to respond to my emails. My bank is now dealing with this. Very unsatisfied by their total lack of trying to resolve this. "

"MOG sucks! It is now September 9th 2008 and I have not received my August 6th shipment. Through several emails, they constantly blamed USPS. Today my emails are being returned and website is down. DO not buy from this Company. It looks like I'll have to eat the 138.52."

"Looks like my story will just about duplicate everyone else's who is dissatisfied with this company. Looks like you either love em or hate em by the reviews on here.
Mine goes like this, ordered a pack, got the confirmation number. Waited my 4 to 6 days.
Waited an extra 3 days knowing that Sh*t happens.
Still no pack, e-mailed company, got same BS as the rest, corrupt UPS number or something. Been 3 1/2 weeks, finally called credit card to dispute charges. Still no pack either, no more responses from company either. Maybe they make their money on the interest they make before you cancel your order. Will never shop here again and will spend some time writing revues everywhere I can."

"Oredered 1 Garmin 010-10505-02 Suction Cup Mount with 12 volt adapter on 8-11-08. Ordered online as they listed many in stock and I could not find others available for pickup in Cincinnati area. Received email confirmation of shipment on 8-12-08 but no tracking number. Supposed to take 2-3 days for short UPS ground trip to North of Cincinnati. As of 8-27-08 I have not received part or explanation. MOG won't answer phone or respond to emails. Very dissatisfied, will not buy from them ever again. Poorest customer service I've experienced in years and I still have nothing to show for the money spent.

As of 10-14-08 (2 months) MOG has my money but I still don't have my merchandise. At least it looks like they are now out of business. Don't ever buy anything from MOG!"

"Very unhappy with this company! Here is my story. I ordered a Garmin Zumo 550 GPS on the 11th of August, 2008. Received confirmation that the unit had been shipped on the 13th. However, I, like a number of other people, received no tracking number. It seems that this is a bogus feature of their site. Package to be sent 3-5 business days. After 10 days and no GPS, I called and was informed that they had UPS problems. See other posts for same story.

I was informed that the package had been re-shipped via FedEx 3-day select. Guess what? No package, no answer to emails, no answer to phone.

On their website is the following:
Quote: "About Mark's Outdoor Gear

Our Vision
Our vision is to help our customers get the greatest enjoyment from their favorite outdoor activity by providing them with the widest selection of products at reasonable prices while still offering the personal touch of a local retailer.

Our Commitment
Our commitment is to providing our customers with the highest quality of products and personal service available. " End Quote

I am having a hard time believing any of this. Things are really starting to smell, which is a shame as I had a lot of camping gear I needed.

Will update if the package comes in.
James

Update: 08/26/08 1:00 pm
Received a call from Gant? Who claimed to be the shipping manager. He started the conversation by saying, “What’s going on?”
ME: My question exactly, I want the tracking number for my shipment.
GANT: When do you think the package is due?
ME: That’s not what I asked. What is the tracking number?
The conversation went back and fourth several times, without him giving me the tracking number. Finally he said Hold on and began talking to someone else. My invoice number was mentioned and the term re-route was used. When he came back on the phone, he stated:
GANT: We want you to be instantly happy, and we are returning the unit to us. (Very sarcastic)
ME: That’s fine, I called the credit company this morning and disputed the charge.
GANT: G** D*** It, that will cost us 30 bucks.
ME: Well, you should not treat you customers the way you do and this won’t happen. That’s criminal and a scam.
GANT: You’re the criminal.
ME: Right, I order the product, pay for it (they charged the card the next day), don’t receive the product and get a run around, and no tracking numbers. And I am the criminal.
GANT: Yes and you are
ME: This conversation is over
GANT: (As the phone is slammed down) You Suck D***

End of conversation. You may make your own judgment as to whether you will do business with this company, I know I won’t.

Update: 08/27/08 email 6:10 am
Received an email showing tracking information today. It showed shipment on the 21st of August, Estimated delivery on the 29th and was marked service type 3 day select for FedEx. However, no tracking number was included, and no way to verify this email was factual. Nice polite paragraph from Becky saying they will honor the charge back. No apology for the outrageous conduct of the shipping manager. All they had to do was give me a tracking number. So simple.
"

"We purchased 6 tents for our church camping trip from Marks Outdoor Gear. They had Eureka Timberline 2XT Backpacking Tent at less the 125.00 each and free shipped to us.

Great Job, we'll be back!"

"As far as I can see, Mark's Outdoor Gear has the best prices for Big Agnes Seedhouse 3 tents. "

"My first experience with this on-line store. I am always a bit wary of first time use but I called and talked to a live salesperson and my confidence level rose as I purchased my Zumo 550. The whole purchasing experience was great and I received my shipment within 6 days of purchase. I now have complete confidence in using the Marks Outdoor Gear. I will be making more purchases in the future here and I will be sending all my family and friends to your site as well. Thanks Guys!"